ComplaintsforCGI Communications, Inc.

• Initial Complaint

  08/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Received a text message from:515-446-8635 stated: Earn income while driving your car or truck every day. The sticker is removable. Let's wrap your car to get paid. More info to get started. If interested apply. Click the link to get started. https://bit.ly/2leZmt9, takes you to application to get your car back window wrapped for advertisement. ******* ***** Company logo. Compensation $500/wk "rental payment for 12weeks I was instructed by a Jason A***** phone number (585-496-7967 n 210-900-3866), who works for the company that I was to receive a check thru US Postal Service which I received in the amount of $3200.22, Check date; 08-03-2022, check#: *****, Bank of America, N.A., 87-176/843. routing number/account: 0000*****/ **********************. Check was from CGI COMMUNICATIONS, INC 130 East Main St. Rochester, NY 14604 on August 11th, 2022. Sent Mr. Al**** a text letting him know check was received, had me deposit it in my bank and told me to take out $2700.00, (and to give myself and extra $100.00 aside from the $500.00 for gas allowance for running up n down) and to get money orders which i did n mail them to the specialist who was to come wrap logo on back window. money orders: tracking#: ************ ********* ********************* ************$600.00. Told me to send overnight express, which we don't have here so did 2day flat rate, delivery date 08-13-2022 by 6pm thru signature. Tracking number: ************. Mailed money orders to specialist Alexa A**** 423 W/ Stewart St. Dayton OH 45417 who was to come to my home address and place logo on car, which never showed. I called Mr. A***** n have yet to hear back from him. The check bounced and the money was taken out from my checking account, And I feel that they scammed me out of my own personal money from my account and I feel that it very unprofessional on their part. It is unrightful of them to be scamming people out of there heart earned working money.

  

  Business response

  09/07/2022

  Unfortunately, a check of ours that was used to pay a vendor was stolen by scammers, who used information on the check to fabricate fake checks and send them out to unsuspecting people, like the complainant.  Once we found out that our account information was being fraudulently used, and fraudulent signatures were being used, we informed the bank and the account was closed.

   CGI Communications had nothing to do with this other than being victimized by having our account information stolen and converted by scammers.

   In other words, we were victims as well, albeit through no fault of our own.

• Initial Complaint

  11/03/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We contacted CGI to complete a website and upon completion to host the site host utilizing SEO. We were told website design and going live date would be about 8 weeks. Contracts were signed and paid $8000 in full April 13, 2021. To this date services have not been rendered. The website design is not complete nor are they hosting a non-existent website. We have requested a full refund fOr not fulfilling their end of the contract, yet excuses as to why it is not complete continue to be made.

  

  Business response

  11/29/2021

  First off, we apologize for not responding to the November 3, 2021 original complaint.  No excuses.Upon receiving this notice today, November 29, 2021, the appropriate manager handling this account was contacted and he will contact the client to resolve in accordance with the client's wishes.The client should contact me directly by email if not satisfied with manager's response.Thank you.Pete P*******, General Counsel

• Initial Complaint

  07/21/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The company had been engaged by an entity within the City of South Bend to coordinate a city website. Local groups like us were to be contributors. Since the original contract was nullified, we requested a refund on May 27,2021.

  Customer response

  07/22/2021

  Attempting to be reimbursed for a canceled contract.

  

  Business response

  08/13/2021

  Along with many other area businesses, this business participated in the South Bend, IN video tour book program, which the city had contracted with us to produce.  Later on, the city mayor decided not to go through with the program and "cancelled", leaving us with a lot of businesses who had sponsored the program out in the cold.  We sent a representative to the area and offered the businesses alternative products and services of greater value than those they would have received for the same money with the Tourbook.  I have received nothing in writing from this complainant requesting a refund.  After doing some research I found that this complainant called our offices and left messages and/or spoke with our receptionist requesting a refund. Now that I have officially been notified in writing by the complainant through this BBB Complaint, I will process the refund.  In the meantime, I would like to know whether the complainant was ever contacted by Mr. *****, our company representative, to discuss the issues with the City of South Bend. I will contact the complainant via email to process the refund. Thank you for the opportunity to respond.  Frank B****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩