Customer ReviewsforMonro, Inc.

I just paid 1843 dollars on 4/6/24 for 2 tire rods, spark plugs, and wheel alignment. Next day Sunday drop off. Monday get a call from Brian he tells me 1400 more dollar talking about control arms and ball joints what. I said I just paid 1843. Now I’m speaking Eric I told him I’m contacting BBB the price went from 1400 to 600 now I ask for corporates # he puts me on hold comes back 483 is the lowest I can go. I said I don’t want to pay for you guys mistake he then yells to the guys to stop working on my truck. I told Eric I need my truck so just do what you’re doing. So I paid another 483 for mount and balance of tires but why when I just had a wheel alignment they did a brake fluid exchange, and a caliber but on the bottom of receipt it sets Customer refuse wheel alignment, control arm joints, and brake hose are you f/&:ing kidding. And today is 4/11/24 truck still shaking and now leaking brake fluid ??. I spoke with corporate yesterday they offered to give me back 483. So this morning I call Liz she just little person I told her I want to speak to someone higher up. Theresa the supervisor who I explain my story she says take it somewhere else to get diagnostic what I just spent 2336 dollars I don’t have it so I say well send me my 483 so I can take it somewhere else she tells me I declined refund I said how. She is telling me when I ask to speak to her that was a decline for refund. I then told her I was recording my conversation she hung up. Called back spoke with Liz and the nerve of her to tell me they don’t come to work to be abused had to kindly put her in her place now everyone has a boss unless it’s you. I want a boss over Theresa so she transfer me to a Miss M******* voice mail left message today. I am a child of GOD y’all will not play with me I filed my complaint with the BBB and Consumer Affairs and I am willing to go to news outlet. A friend loaned me the1000 dollars they were not even suppose to take a payment over the phone she was not even there.

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The district manager DEB gave me a terrible experience at my 2nd time in 2 months visiting this shop. Received a repair a month ago and was guaranteed my sounds and exhaust were fixed. 2 weeks later the same thing and typical service engine light come on which has NEVER come on in my car. Then today they tell me I need to pay another 875 after paying 700 a month before. That wasn’t the upsetting part. It was the handling of DEB. DEB muffled under breath and interrupted conversation with the mechanic twice rushing me to make a decision. When I asked if I could tell her about my previous experience she declined and muffled under her breath to just pay. I asked if we could negotiate the labor and she screamed “YOU CAN TRY”.. after I gave a price and why she slammed a paper down and demanded the mechanic put my car down and give me my keys and kept muffling under her breath. I don’t care where you work but give customer service and some respect when people come to spend money at your establishment. I asked for a card for this location, she said she didn’t have one because it has her wrong number and that she has 15 locations “so it doesn’t matter”. If this is customer service I will make sure to leave reviews on all Mr.Tire/Monro auto centers. This shop is down the street from my house, I will also make sure word of mouth goes around to never go to this shoo. The mechanics were calm and explained things while an emotional manager walked around like she was actually doing the work. Pathetic

We’re sorry that we failed to deliver the service you deserve. Thank you for taking the time to let us know. We would like to get more information, if we could, and provide any further assistance you require. Please call us toll-free at ************** Option 2. Any one of the customer service reps can be of assistance.

An untrained tech "repaired" my tire and damaged my car in the process costing me over $600 and they have refused to reimburse me. If I could give negative stars, I would.

Thanks for letting us know about this. We’re very sorry that you had a bad experience. Would you please give us a call toll-free at ###-###-#### Option 2 so that we can get more details and provide further assistance? Any one of the customer service reps can be of assistance.

Awful Service, Avoid at All Costs! Purchased 4 new ******** tires from ****** with prepaid installation. Yet, at the shop, they had the audacity to charge me again. ****** confirmed this shop uniquely overcharges customers. Post-installation, one tire began leaking. When I sought help, Manager Kevin barely looked up from his computer, brushing me off to “fix my wheels” elsewhere. There was no issue before their botched job! I tried resolving this three times, willing to pay, but was met with blatant disregard. Their customer service is a joke. This is my first negative review, driven by their sheer incompetence and greed. Steer clear of this place

Thanks for letting us know about this. We’re very sorry that you had a bad experience. Would you please give us a call toll-free at ###-###-#### Option 2 so that we can get more details and provide further assistance? Any one of the customer service reps can be of assistance.

I had ordered tires through a tire vendor and they were sending them to a local preferred installer and Mr. tire was the closest and the first one on the list so I just chose them. Keep in mind, when I paid for the tires this included the installation charges for the preferred vendor I chose.. Well, once I had shown them the official paperwork showing the installation fees were prepaid they took my car and proceeded to do the work. Not until the after the services were completed did they proceeded to tell me there will be an additional $24.99 for each tire installation. WTF? I had already paid the $29.99 installation fee with the purchase of my tires. of course as I said this was after they had my keys in my car and I was at their mercy! So obviously, I had to pay the additional $24.99 per tire before they would give me my keys and let me leave I was required to pay an additional $24.99 per tire just to get my keys in my car out of there! Can you say scam? I'm looking into this and I will get down to the bottom of it as I attempt to get my money reimbursed. If that doesn't happen I will find a way to have that place shut down for their unlawful business practices!

Thanks for letting us know about this. We’re very sorry that you had a bad experience. Would you please give us a call toll-free at ###-###-#### Option 2 so that we can get more details and provide further assistance? Any one of the customer service reps can be of assistance.