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Find a Location

Vargas Auto Repair and Collision has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforVargas Auto Repair and Collision

    Auto Maintenance
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/24/2024

    Years in Business: 29

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Auto Maintenance
    Auto Air Conditioning
    Auto Body Repair and Painting
    Auto Detailing
    Auto Inspection Stations
    Auto Lube
    Auto Repair
    Brake Service
    Car Tune-Up
    Radiator
    Rebuilt Engines
    Steering Repair
    Suspension Repair

    Towing

    Transmission
    Wheel Alignment

    Business Details

    Location of This Business
    62 Lagrange Ave, Rochester, NY 14613-1569
    BBB File Opened:
    12/21/2015
    Years in Business:
    29
    Business Started:
    1/1/1995
    Business Incorporated:
    2/22/2013
    Accredited Since:
    1/24/2024
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Vargas Automotive Repair LLC
    Business Management
    • Mr. Arcadio Vargas, Owner
    Contact Information

    Principal

    • Mr. Arcadio Vargas, Owner

    Customer Contact

    • Mr. Arcadio Vargas, Owner
    Additional Contact Information

    Fax Numbers

    • (585) 287-6297
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/21/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Had my 2016 *** ***** towed to Vargus Automotive on 11/16/23 for no start.I informed them that I had a mechanic install a crank sensor I purchased from ******** because that was a fault that popped up when he plugged my vehicle into the machine.Carlos stated to that that would need to be replaced because it was after market along with a cam sensor, those were the faults that were reading when he hooked the vehicle to the machine..Carlos quoted me $632 for replacing the sensors and labor.The wait time for the sensors to come in was approximately 2 weeks.I kept calling to check the status of the vehicle and was repeatedly being told that they were still waiting on the parts .After being told that the parts were there and the vehicle was put back together but the timing was now off , this would bring the total to $1300 and additional parts were ordered for the timing.I received a call on 12/5/23 stating the vehicle was all set and ready to be picked up.Not even having the car for one week on on 12/11/23 my vehicle shut off while driving.I called Vargus and informed them and had the vehicle towed there to correct the issue.They had the vehicle for a few days due to being busy.I was told they didn’t know what was wrong with it, couldn’t get a reading on anything and they just flushed the throttle body I believe..I picked the vehicle up and again on 12/15/23 the vehicle shut off again .Had the vehicle towed to Vargus again for them to tell me they didn’t know what was wrong .I picked the vehicle up on 12/15/23 at around 4:15pm.Approximately 4:45pm Carlos called me informing me that the only thing he could think of would be the aftermarket crank sensor I had installed.I then told him that he told me they were replacing that, kept my car for 2 weeks waiting for the sensors to come in & quoted me $632 for replacing them all to then tell me they never replaced it because they didn’t need to at the time.Very dishonest and overcharged for a service not completed
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Gary

    1 star

    12/08/2021

    Very rude office help the pwner lies aboutit being fixed i will never go back

    Local BBB

    BBB of Upstate New York

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