Customer ReviewsforRiverhead Bay Motors

PLEASE DO NOT TAKE YOUR CAR HERE TO BE SERVICED !!!!!On November 8th I brought my vehicle to Riverhead Bay Motors for a leaking issue. We had a very bad rain storm and there was water leaking through the sunroof controls. Dealership had blown out the drains and said it was good to go. Two months later we have another rain storm and it starts to leak again in the same spot, so I take it back to them. It was at the dealership for two weeks and they couldnt recreate the leak. I was told by the service advisor ***************************************, that its most likely my driveway because its on a slant. I found that very odd since I never told them about my driveway. Come to find out they searched up my address on ****** which is down right creepy. I went back and forth with ********* on how ridiculous there reasoning for the water leak is, but he was insistent. I have two babies and Im concerned of mold growing and it being a health hazard for them. All in which I explained to ********* but he didnt share the same level of concern.

Riverhead ************** Nov 12, 2021 ******** ******************* ladies and gentlemen at front desk...******************* ladies and gentlemen at front desk were most gracious, however there appeared to be issues outside of their purview. I purchased two new VW's over the years from Riverhead Bay Motors a Jetta and an upgrade to the Passat and at least 6 or 7 VW's from other dealers over the years. In other words I have always been happy with VW brand.Weeks ago I set up a service call to have one of the air vents repaired which apparently needed a motor which they didn't have in stock, so after patiently waiting 3 hrs I had to make another appointment to have the motor put in which cost approx $ 800 and another 3 hours wait. So be it. When I got home I realized that the defroster didn't function anymore thinking that it was probably a miswiring or something so after a further 3 hrs and a cost of $ 190 I was told that something probably "fell into the vent" causing it to break and another estimate of $650 was offered. THAT WAS AN AMAZING ANSWER NOTING THAT IT WORKED FINE BEFORE.Now I wasn't particularly surprised but I found it peculiar that after having been given a number of unsolicited quotes after Riverhead Bay conducted a $190 trouble shooting of the DEFROSTER they indicated the following repairs were necessary...1. NEW TIRES- THEY HAD 20K MILES ON THEM, probably $ 800 ?2. NEW FRONT BRAKES- CHANGED BRAKES AND ROTORS 8 MONTHS AGO heavy wear on brake rotors damaged by emergency brake cables $ 700 ?3. DRIVER SIDE HEATED SEATS- WORKED FINE BEFORE, now one would guess who would have known whether they worked or not in the mid-fall I DID. $ 700?NOW THE LATEST. Three days after leaving River Bay...the windshield cleaner tank although full and pump motor still functioning does not spray when it worked perfectly fine before. THE INTERESTING PART OF THIS DISCOVERY WAS THAT FILL CAP WAS LEFT OPEN AND ALTHOUGH THE FILTER SCREEN WAS STILL INTACT...SOME GRANULAR STUFF WAS DISCOVERED.SHOULD I BE UPSET?I WASN'T NASTY?SHOULD I HAVE AGREED TO HAVE ALL OF THOSE ADDITIONAL REPAIRS DONE ?