Customer ReviewsforHOP Energy, LLC

HOP ENERGY/Supreme Oil refuses to comply with several requests to provide information for a service, they claim, I had a chimney liner installed in May 2023, but this never occurred. Previously, we had an issue where our oil was prepaid, the company threatened to send us to collection, I informed them the oil was pre-purchased and paid in full and now they claimed we had a liner installed and this NEVER HAPPENED. The company has no idea what they are charging me for and refuses to comply with my requests for proof of service or a contract. The billing department one month claims I have a credit, then we receive statements for several months with a zero balance and now Hop Energy is sending me to collection without validating a request for a contract of work. After requesting an invoice with three representatives none of whom could figure out what the bill was for, they have now made up a fake service for a chimney liner.I've requested to speak with a manger/supervisor and instead, they send me a notice to comply with payment within 14 days or be sent to collection. BUYER BEWARE THIS IS THE WORST COMPANY.

Hi *****, we are sorry to hear about your less-than-satisfactory experience with Metro Energy. We have reviewed the details of your complaint and have emailed you the documentation you requested. We are awaiting your response. We look forward to hearing from you soon.

Same as a few other complaints. Had a contract expire but they do automatic deliveries anyway unless they hear from you. They were calling incessantly so I blocked the number because it was daily that I would get renewal calls. I didnt want to renew and clearly didnt want oil deliveries. They billed me at ***** a gallon which is an insane amount and after I called to complain, they are lowering the cost and finally deleting my account. I will never use them again.

We are sorry to hear about your less than satisfactory experience and hope that you will accept our sincerest apologies. It is our understanding that you recently spoke to one of our Account Specialists and discussed your concerns.

They try to bleed you dry if your money, they charge $1.50 more per gallon than the average oil company in ***********, tossed them aside and now doing business with a company that doesnt charge obscene rates like **** energy

Hi ******, we strive to offer highly competitive prices, and we often have special offers and/or payment plans for those on a budget. We have extended multiple offers that you have declined. Per your request, we have terminated your account.

Hi ******, we strive to offer highly competitive prices, and we often have special offers and/or payment plans for those on a budget. We have extended multiple offers that you have declined. Per your request, we have terminated your account.

********************* serviced my furnace today. He was very helpful in answering my questions and informed me of replacement of oil tank is needed. He was very pleasant and knowledgeable!

Thank you for your kind words *********. We take pride in providing our customers with the best service possible and appreciate you sharing your experience with us. We will gladly recognize ***** for a job well done. If there is anything more, we can do, please let us know. Thank you for being a valued DDLC Energy customer.

I was automatically rolled over and charged for a service plan that I hadnt agreed to. So, I kept paying for my oil but not the plan. I got a fee so called to discuss. After taking off the late fee (which was nice) I asked about what the purpose of the plan was. I hadnt needed them, just had paid $800 for a plan. She explained I got a yearly maintenance review which I thought would be good but also was upset that I didnt know this in the past. She signed me up for my maintenance appointment. I was given today from 7am-noon. They have no showed so I called and they said theyll be there in about an hour. Really?!? No call, nothing. Ive just been sitting here waiting on a gorgeous day waiting for almost 6 hours!!!! Terrible customer communication on their part.

We are sorry to hear about your less-than-satisfactory experience with Alliance Express and hope that you will accept our sincerest apologies. We have made several attempts to reach out to you regarding this matter, but your voicemail box is full. We will be happy to discuss this matter with you, so please call us at your earliest convenience. We look forward to hearing from you soon.

ZERO STARS This is the worst company ever.There has been nothing but problems with this boiler and your installer since we had this thing improperly installed. In May/June 2020. I wrote you in Jan ********************************************************* installing our boiler and compromising my boilers integrity and your solution was a cleaning and another free cleaning. NO inspection of the full non functional unit at the time. A band new unit should not have malfunctioned that earlier on. When your staff can out no one took off the cavity and checked why a brand new boiler was NOT properly working. You tried to push blame on us, the unknowing customers. Mature. I complained to you how the sut spewing out of our chimney isnt okay for a brand new boiler. Again, I told you this could have caused a fire and possibly killed my children and family. But no full inspection on a non functional brand new unit was performed by your company. You took the cheapest route possible. Clean it, its working see ya! Leaving us with a faulty unit. Negligence.The first person we had come to inspect it Saturday said he would never have set up our chimney system that way. That is not safe. The second gentleman that came out said this is not the proper unit for this type of home and should never have been installed, period. The third company said that the boiler being improperly set initial is ****% the reason the seal broke. It ran hot for so long it damaged the seal and broke the seal. The more the leak continued, it corroded the seal further increasing the damage. It continued until the leak became visible and was noticed this weekend in my da managed flooring. It seems your company has now faulted in multiple areas of neglect and endangerment. Multiple calls and zero response. I keep call and emailing and nothing. Oh wait, I got a we can come check it out for $300 dollars. Your have to be out of your mind if you think I am paying for your ERRORS. ITS NON FUNCTIONAL!

Thank you for allowing us the opportunity to resolve the issue at hand. Thank you for being a valued DDM Energy customer.

This company is a sham. I paid the protection plan last year for oil delivery and was scammed. I paid an additional 300 dollars to lock in a lower price and it never worked. I cancelled my contract and they charged me an additional $200 bucks for that plus the cost of the inflated oil. Dont do business with them.

We at ********** take all customer complaints very seriously. We have reviewed the details of this complaint and have concluded the following:In October 2022 we offered you capped pricing for 800 gallons of oil for the next heating season. All cap pricing programs have a program fee based on the negotiated amount of gallons secured for the season. We received payment of the program fee in mid-November. The deadline to return your signed contract was November 17, 2022. We didnt receive your signed contract before the deadline resulting in cancellation. Your program fee was credited back to you.In December 2022 we offered you a lower capped price for 800 gallons of oil and rebilled you for the program fee. Your signed contract was received by the new deadline.In January we delivered ***** gallons at the new lower capped rate.On February 6, 2023, you called stating that you didnt receive the lower rate and wanted to close your account because you didnt want to pay the program fee. You further stated that you wanted to switch your account from ********************** Delivery to Will Call because you saw lower pricing online. We explained that the lower pricing was for new customers. In good faith, we offered you a lower rate, which you declined because you didnt want to pay the program fee. We explained that the program fee could not be waived. You chose to terminate your account resulting in a termination fee as stated in your signed contract.

Same as the review below me. Had to cancel order and wait for refund... ******* never delivered. Also, my oil delivery guy was super unprofessional. From the moment they arrived they were miserable they had to dirty their new blue uniform by doing a simple tank check. Read other reviews, we had similar experience as a few people it seems. Said I had a patch done previously and I'd assume would have tried to sell me a tank but I told them to get lost. I'd think twice before ordering from these guys, especially if it's your first order - There's a reason they have such a low price for your first order - they want to come to your home and try to sell you a tank or get you on a contract. Scammers 100% - tons of reviews all over the place. Beware.

We at Dollarwise Oil take all reviews very seriously. We have reviewed the details of your complaint and have reached out to you directly. Thank you for allowing us the opportunity to resolve the issue. We are glad that we were able to come to a resolution.

This company never reached out to me, apologized, or handled a damn thing. Took my money for no oil delivered, were rude and refunded me only when they got around to it. Would not trust these people to change a light bulb. Enjoy your piss poor reviews.

Never heard from these crooks ever again. They are full on liars and operating a scam still to this day. Buyer beware. Order from ANYWHERE else.

I had a similar experience to that of some below. In Feb. of 2022 I started a contract of automatic oil delivery for a year and got oil delivered the first time at a special price. I assumed that after a year the contract would have expired and they would not deliver unless I expressly requested. I was wrong. I have been watching oil prices thru the fall and winter and currently oil price is about $3.35 / gallon. The highest price I saw this season was about $5.599 / gallon. This is what they are charging for the delivery just made on 3/27/2023. This is robbery. They claim they did nothing wrong. How can they set whatever price they want for a delivery I did not request.Go elsewhere to buy your home heating oil.

Hi ******, we are sorry to hear about your less than satisfactory experience with DDM energy. We appreciate you speaking with ** and allowing us the opportunity to resolve the issue. If there is anything more, we can do, please let us know. Thank you for being a valued DDM energy customer.