ComplaintsforBarrington Residential

• Initial Complaint

  12/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  6 months after I moved into **** ****** *********, which is part of the barrington residential community, i was credited a $50 referral fee for my daughter who also lives here. I was told the referral bonus could be used for rent issues if i needed it. I never used the credit. November 4th 2023 I paid my full rent of $1095 by money order. the check was cashed by the management Nov 6th 2023 and was cleared Nov 7th 2023. The building manager incorrectly read my check as $1092 instead of $1095 as written on the money order and incorrectly updated my rent account for Novembers rent . The manager then took $3 of the $50 credit to make up the difference. December came and i was in violation of the renters insurance clause of my lease which was a $50 fine. Due to her "fixing" my account for no reason in november the $47 remainder was put on the violation and management has been harrassing me with letters, emails and phone calls over $3. I went to the bank and received a copy of my November money order and brought it to management to show that I was NOT short for rent and that I shouldve had the extra $50 in case of a situation like this arises. I was told that yes she had made a mistake but that I was ultimately responsible for the $3. She also stated that she had "literally just had a **** meeting with corporate and was told that even if she had made mistakes to reach out to the tenants to rectify her mistakes". I was told she could not go in the system to fix it. My bank did notify me that its illegal for a bank to cash a check for less than what it is written for and that she should have received an "error notice" or "correction notice". I feel like i am being bamboozled to pay extra money for a mistake that I have nothing to do with. I feel like if her and management are having **** meetings about bookkeeping mistakes then this must be an ongoing problem here at barrington *********s and that they are fraudently demanding tenants pay more money to fix their mistakes.

  Business response

  12/15/2023

  This has been resolved and refunded.   thank you,   ********    

• Initial Complaint

  11/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a lease with Barrington Residential’s Colonial Manor apartments and there have been numerous issues that haven’t been resolved and the company has never acted in good faith. My ceiling began leaking on July 26,2023. I called the emergency after hours line as instructed and there was no answer. I left a message and didn’t receive a response until late the next day after calling multiple times. The property’s ‘solution’ to the leak was to drill holes in the ceiling so it would ‘dry out’ and then they said they would come and repair the holes drilled and the water damage in the ceiling. On August 15, 2023 my ceiling completely collapsed due to water accumulation. I was home and watched as soaking wet, extremely heavy, mold covered drywall and insulation and tremendous amounts of water fell onto my belongings and barely missed my cat. I, again, called the emergency after hours line and this time someone answered and a maintenance person was sent out. The maintenance person informed me that this was NOT a one time occurrence and had happened before due to the tenant above flooding her apartment. I was displaced for a week while they ‘fixed’ my ceiling. Again, their idea of ‘fixing the issue’ was inadequate. They patched the ceiling and replaced the drywall but did not remove the mold nor did they fix the holes they had previously drilled into the ceiling. They didn’t clean the carpeting that was soaked in moldy water. I contacted the business multiple times to try to get them to address the mold in the carpet and ceiling and was met with silence. After some time, I requested to be moved to another apartment. They denied my request for the reason that ‘they don’t move tenants.’ I requested my lease to be terminated and was again denied. I’ve been forced to pay for an unclean apartment that’s a health hazard. Now I’ve been overcharged for rent due to a error in their online portal, which I was told would be fixed and it hasn’t, and have been charged a late fee!

  Customer response

  01/16/2024

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I have responded to the company via phone call and am waiting for them to contact me to hopefully resolve the matter.

  Regards,

  ******** ******

  Business response

  01/16/2024

  Good Afternoon,

  Our regional manager has tried to contact the resident ******** ****** by calling her at ************ to see how we can resolve this matter. She has left a detailed voice message, if ******** can please contact to discuss at *************

  Thank you. 

• Initial Complaint

  10/25/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  There has been an on going roach problem for a year. Manager tries to blame tenants for the issue when its a management issue when it comes to getting exterminators here in a timely manner. The roaches are now in the basement and tenants storage. Their on line portal has issues when it comes to keeping track of tenants being in compliance with renter’s insurance. Contacting the office with proof of insurance either by phone or email goes unanswered.

  Business response

  10/26/2023

  Good Afternoon, It saddens us to get this message.  We were notified of a insect and mouse issue by residents.  We immediately had an exterminator treat hallways and units. We were still getting complaints from units near to **** ********.  We again contacted exterminator to treat units.  **** ******** will not allow us to go into apartments if she is not home and has denied the exterminator entry.  We have also received a call from the Health Department where resident **** ******** called due to roach infestation in her unit. The Health Department has since closed the case after investigation documenting source of issue was **** ********.  We did a recent safety check where several animals and additional occupants were noted that were not on lease.   We are trying to work with **** but she has blocked our phone number and we are unable to leave her a message so all communication is by email or letters.  We recently changed software programs in September and unfortunately had an issue with some insurance documents not uploading.  As a best practice anytime there is a balance on any residents account we do send a balance due statement.  We have already verified insurance policy and removed all fees associated with not being in compliance as **** ******** was indeed in compliance. Please let us know if there is anything needed on our end.   Thank you. 

  Customer response

  10/31/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.     In response to her reply:  she did call the exterminators when i first complained, however it took 3 months for them to show up and when they showed up at my apartment with no prior notice last year so yes I declined them entry because I was not prepared and did not receive 24 hours notice. After talking to them they agreed to come back in two days. They came back entered the building and proceeded to spray the other 3 apartments and then left the building, skipping my apartment entirely. I immediately notified management of what took place and nothing happened. It took another phone call complaint and another 3 months of waiting for an exterminator to come here. When he arrived I let him in and showed him the problem areas he said he would return in a week to spray again. I took my grandson and promptly left (due to the notice we had to leave for 4 hours). He came back a week later I let him in he sprayed and he left. I don’t know why she is blatantly lying and making it seem like I have intentionally denied access to my apartment for exterminators and or maintenance. This is false. When maintenance needs to enter when I am given 24 hours notice I allow them in to fix or replace a smoke detector, or replace the extinguishers above the stove. Since then no one has requested access to my apartment so it is hard to deny access to no one. Yes I called the health department because it had been a month with no communication from management and I was tired of waiting for answers and was not going to be put off again with “I’m waiting for dates from the exterminator “ you try living out of boxes and bins for almost 2 years for fear of contaminating dishes, silverware etc. I had called the office and yet again was sent to voicemail as well as sending her an email on august 16 about the pest issue along with pictures cause by then I was finding them in my storage and in the washer in the basement. The exterminators were supposed to be here on October 5 between 9 am and noon and by 1 pm no one had shown up so I called to find out what time someone was coming. I have audio recording proof if needed. He came close to 2 pm I again let him in and showed him the problem areas and was told he would return the following week, october 12. (audio recording if needed to prove he was supposed to return) no one showed. I immediately emailed the office at 5 pm on the 12 to let management know that the exterminator did not show and got no response. I called the exterminator and inquired why no one showed up he seemed confused as to why no one came so he told me he would send someone that coming Thursday, which they did and i was told to give it two weeks and if i kept seeing activity to call management. I was not the only tenant in this building having an issue with pests. I know the former tenants of apartment 5 were having issues and i have audio proof that management knew the problem existed in the building because they had to bomb apartment 7 before i moved in in 2022.  I am unclear why there was a need to preform a “safety” check on me or my apartment as i was unaware of any issue due to no communication from the management office. I have not nor have i blocked the office from calling me. I answer ever single call that comes through including the multiple spam calls I receive. every time i call the office it goes to voicemail i leave a message and no one calls me back. I have even called and left messages or spoke to her personally about 2 minor things that needed to be fixed or replaced in my apartment and maintenance never showed up to fix the exhaust chain in the kitchen that broke a year ago or to replace the toilet seat that broke a few months ago. I am the one who had to fix these issues myself after waiting months for repair. I only started consistently emailing management to creat a paper trail as proof of the on going issue and the lack of response from the office. Now regarding multipe animals “found” in my apartment is completely false. I have one cat that belongs to my daughter and is on my original lease when i moved in and is the only animal that is here. In my original 2022 lease 3 people lived here me ( the primary lease holder) my daughter and my grandson who were listed as occupants. Do i need to mention the fact that my father had co signed to help me get into this complex? On my 2023 lease renewal only myself and my grandson are listed as living at my address. I had informed her in January of 2023 that my daughter moved out and provided proof. My daughter comes here often due to the fact that her son resides here, and as per my lease i am entitled to have company. Not that it is important but the other person that visits is my ex husband who comes here to visit his grandson. I am disheartened and disappointed to learn that this pest problem is now being blamed wholly on me for no other reason than blatant retaliation for calling the health department because i had already waited a month to hear from management when exterminators were coming and due to management not getting exterminators here in a timely fashion after multiple complaints not only from me but other tenants in the building. i have been a good tenant always paid my rent on time and only complained when absolutely necessary if it involved another tenant or noise complaint and to see management blatant lying and mis construing facts leads me to feel that she is targeting me because of the calls i had made to get these issues taken care of. The only reason the case was closed with the department of health is because she told him the exterminator was coming on October 5. I had hoped to resolve these issues amicably but by her response i can see this is not possible. Now about the renter’s insurance issue, i yet again had been waiting a month for the problem to be fixed over issues with their new portal or company that runs the tenant portal. By this time i had dropped off proof in the mailbox at the management office, emailed her proof multiple times and uploaded the documents multiple times to the tenant portal with no results and no response from management. I again was tired of waiting and getting no response from management from the many emails i sent and once i saw that they uploaded a quit or pay notice to my account, i took it upon myself to call someone who was higher up in the chain of command who actually was helpful and got the issue resolved and those charges have been removed from my apartment account. 

• Initial Complaint

  10/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This business I rented a mold infested townhome from. I always paid rent on time. 6/19/21-8/31/23. My lease needed to be renewed or pay a prorated $700 more a month to go month to month. So before lease was up, I reached out to landlord Mary B****** asking if while I looked for a new home, could go month to month for no additional money. She agreed, said rent would not go up. I have documentation proof of all these conversations. Now that I have moved out, they shorted me $190 of my security deposit for the prorated rent! (Which the amount doesn't even make sense) Landlord Mary says she didn't have the authorization to tell me rent wouldn't go up, and her boss won't allow the $190 that she admits she owes me!!! Not to mention it took 3 months to have a raw sewage leak fixed in the townhouse when I had a newborn baby and children in there. They have already just painted over the black mold and have a new tenant. I had a propane tank stolen by their tree workers, that they never acknowledged me about the stolen property. I am ready to take them to small claims court at this point. They shorted other undeserving money of my security deposit but the $190 is ABSOLUTELY OWED AND MARY B****** ADMITTED IT BUT WILL NOT PAY ME!

  Business response

  10/20/2023

  We have corrected the paperwork and will be refunding the $190. 

   

  thank you

   

  Sangeeta 

   

  Customer response

  10/23/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ******* ******

• Initial Complaint

  09/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am renting from barrington residents (********* **********) and every year in the summer the year is on full blast and they don’t shut it off thru out the building & make it out to be that I don’t know how to operate my thermostats which inaccurate. Even when maintenance finally came in they couldn’t figure out why the heat was still on. I tried to tell them it was the sending unit but they didn’t listen and finally 3 days later they changed it. Now like clockwork the hot water to the building is cold every other day. They won’t replace the boiler in the basement, the leasing office doesn’t respond to maintenance request, the emergency line takes forever to answer and get a hold of a maintenance person. When they finally do call back it’s 40-60 minutes later or I have to call again! Instead of them coming to fix it they call then take another 30 plus minutes to even come address the issue. I had 1 guy tell me it’s only my unit because no one else called (our units don’t have hot water tanks) so I knew he was lying! Now like I said the hot water is out YET AGAIN! They charge all this money for rent up it every year hundreds of dollars but won’t replace the boiler and won’t call in any trained professionals to fix it! How am I to shower with no hot water?!

  Business response

  09/28/2023

  Regional Manager and Maintenance have followed up regarding the issues with Hot water, and have spoken with the resident as well.  Stated -  that the water has been good since we bled the entire system and fixed the air separator. We have asked that the resident be in touch should further problems persist.  

  Customer response

  09/29/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards, ****** ******

• Initial Complaint

  05/26/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I was living in an apartment with family; it was not working out. Lease was signed. This lease was filed effective 4/1/23 even though I did not move in until 5/4/23. The building team made an agreement with me to sign out of the lease. They scheduled a meeting with me for 11AM 5/26/23 and then did not show up for it; and did not return any of my calls.

• Initial Complaint

  02/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ******** ********* - Barrington Residential apartment complex in Camillus NY has by far the worst management. The entire building is low maintenance, our bathroom is super moldy. We’ve had multiple holes where RATS have come into our homes. The last straw of it all is us having the coldest day in Syracuse lowest at -9 degrees on 02/03 to 02/04/2023 and the heat is not working. It is 58-60 degrees in my apartment as well as our neighbors who have babies too. Maintenance tried their best to come help and said the boiler is the issue. This is inhumane and not ok to be freezing in our apartments when they up the rent by so much (not everyone gets a huge raise at their job), and we pay on time every month. This is not ok and illegal to not have heat when that’s a necessity. The complex management does not care.

• Initial Complaint

  11/30/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was interested in renting a townhouse with Barrington Residential, property Country Hill Townhomes and Apartments, and was approved for it. I was asked to bring in a $200 holding fee which I immediately did. I asked to view the townhouse but was told it was not ready to be viewed but I would be contacted in a few days. In the meantime, I emailed the Property Manager to share move in date and to arrange viewing. I also had the expectation that I'd be receiving a lease to execute. Four weeks went by, and I received no communication from the property. When I requested a refund, they did not seem to understand why. If I don't have a signed, executed lease, there is no guarantee that the unit is mine. As such, I would need to continue to seek other lodging. I cannot just go on good faith when someone says I have a spot for you that it will actually occur. That's why leases are issued. When I requested the refund, it was communicated that they were assigning a unit - much too late and they don't issue leases until a day or two before scheduled move in, in case the date fluctuates. That is poor business practice. I am not guaranteed a unit without a lease. I insisted that I receive my $200 hold fee back. They said that I exceeded their return policy which is 2 business days from presenting the fee. I held up my end by giving them $200 but they did not provide me a lease to secure my new residence. I am requesting a full refund of $200.

  Business response

  12/19/2022

  This matter has been resolved. 

  Customer response

  12/21/2022

  Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ***** ********* 

• Initial Complaint

  02/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  For over 3 years the basement at **** ******** ***** has been flooding. Whenever it rains, the laundry room floods as does my storage space. This has resulted in black mold which they have come and looked at done nothing to resolve the issue.

  Business response

  03/02/2022

  Dear *****, We are committed to providing exceptional service and we would like to make things right.  We have spoken with the Community Manager, Maintenance team, and the Regional Manager regarding this matter. We have maintained continual communication since we first learned of this issue; eradicated the minor mildew that was present; and renovated the apartment (flooring, baseboard, and quarter round) to ensure there was no mold present.  Moving forward our maintenance and management team has put together a detailed plan- including ways to prevent further water saturation and advanced drainage features- to eliminate further concern.We assure you that our business practice has always been to uphold the standards of the industry, however in certain cases, extenuating circumstances require a bit more time to resolve.  Rest assured we will take your complaint seriously.-Regional Management, Barrington Residential

  Customer response

  03/05/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.   Regards, ***** Poltenson This complaint is in regard to the community laundry room and my storage space

• Initial Complaint

  09/22/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I sent an email stating id be moving out of apt 423 Sept 15th 2021 on 6/30/21. i received confirmation over the phone that the 30th of September would be acceptable as I'm being charged to the end of month so i agreed to the 30th verbally. i moved all my big stuff in the beginning of September and left things in all the closets and my spectrum equipment i needed to return. i went back to my apartment yesterday to find all my things i had left GONE! plates,cups,cleaning supplies, supplies, brand new soccer cleats(3 pairs) and shin gaurds, 10 winter jackets, 5 pairs of brand new snow boots (expensive!), my kids toys to play outside with. all my dresses, all my dress clothes, shoes.. my kids hanging clothes. the spectrum cable box and modem and router. all gone!! i confronted the office right away yesterday 9/21 .. they called me back today 9/22 stating that the maintenance crew said it was all empty!!?? i owe 1700 for september they never set up a walk thro never asked for my keys!!

  Business response

  10/11/2021

  We have been in contact with the resident and have come up with a compromise to settle this complaint. which the resident is satisfied with as well. On our end this matter has been closed.  Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩