ComplaintsforWyndham Worldwide-Customer Care Specialists

• Initial Complaint

  01/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I booked a reservation at the ********* in Mountain Home AR., from December 29, 2023 through January 2nd, 2024. I thought I had booked with Wyndam directly, but I was told the reservation was made through **********. I did not realize this was a third party website until I checked in. The original reservation was for four days checking out on January 2nd, 2024. I told the hotel staff upon check in I would be checking out January 1st, 2024. They assured me the bill would be adjusted when I checked out. I checked out on the first at the front desk. When I got home I received a receipt for the entire four day stay. When I complained, ********** offered me a voucher. I stated I wanted a refund and have not heard back from them. The itinerary number is ********.

  Business response

  01/16/2024

  Dear Contact:Thank you for notifying our office of the concern filed by ****** ***** at the ********* property in Mountain Home, AR.To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before January 19, 2024. As a company, we’re committed to delivering a great experience with every stay with us.Thank you.MicheleLiaison, Customer CareWyndham Hotels & Resorts, Inc.

• Initial Complaint

  02/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I used my c.c. on 1/15/2023 at the ****** inn they charged my card 25.38 for incidental hold Upon check out I got my 100 cash security deposit BUT didn't get my 25.38 back which makes no sense I filed a dispute w/my bank to be told that they cldnt help bcuz the hotel is refusing to cooperate said I owed them which also makes no sense I'm not the only person who got ripped off I've email 3 pple from the ****** Corp but so far no response I want my $$ back

  Business response

  02/08/2023

  Dear Contact:Thank you for notifying our office of the concern filed by **** ******* at the ****** by Wyndham property in Albany, NY. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before February 13th. As a company, we’re committed to delivering a great experience with every stay with us.Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.Melissa Liaison, Customer Care Wyndham Hotels & Resorts, Inc.

• Initial Complaint

  11/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I stayed at the Days Inn on the night of August 4, 2022, however I was charged for 2 days instead of one, I was charged $158.18. I contacted the manager in September when I received my credit card bill, who told me that he would fix it, I have been calling since, I was told on Tuesday November 2, that I was refunded on October 21, and that I should call my card company, which I did and was told that there was no refund to my card on 10/21/2022. I called the manager back on Thursday 11/3/2022 who was now angry and insisted that a refund was done, he would not listen to what I was telling him that the card company repeatedly told me that there was no refund. When I insisted on getting my money back, he told me not to call him back and not to come the that Days Inn again. Card statement is attached, please see page one for charge by Days Inn.

  Business response

  11/04/2022

  BBB Case #: ********Hotel Site #: *****Customer Care Case #: ********Dear Contact: Thank you for notifying our office of the concern filed by ****** ***** at the Days Inn by Wyndham property in Auburn, NY. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before November 9th. As a company, we’re committed to delivering a great experience with every stay with us. Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly a* ********************* and I will personally help address the guest's needs. Melissa L******, Customer Care  Wyndham Hotels & Resorts, Inc. Office: ************ 

  Customer response

  11/10/2022

  Better Business Bureau:   I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I was informed that the manager of ** ******** ****** in Auburn would contact me by November 9, since then I have not heard from the manager or Wyndham head office.  Regards,  ****** *****

  Business response

  11/16/2022

  BBB Case #: ******** Hotel Site #: ***** Customer Care Case #: ******** Dear Contact:  Thank you for notifying our office of the concern filed by ****** ***** at the Days Inn by Wyndham property in Auburn, NY. We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service. Customer Care has resolved the situation with the guest via a check in the amount of $79.09.Please allow 3-4 weeks for delivery through the ** ****** ******* Please note our email address has changed. If you need any more information on this matter, please contact me directly at ********************** Michele L******, Customer Care Wyndham Hotels & Resorts, Inc. Office: ************

• Initial Complaint

  06/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On February 24th we were supposed to stay at the Ramada Inn - we got there and paid. The guy told us to go to back of building. Arrived at the back, Window broken in outside entrance - door wide open. Went to our room, on the way - 2 year old in diaper was in the hallway no parents. Hallway smelled really bad. Opened door - room beds not made, garbage overflowing - dirty rugs - bathroom filthy. Immediately went to front desk, man wanted pictures shown to him after said we weren't staying and wanted our money back. He directed me to go through the building to the back (not around as before). Noticed Ambulance, paramedics entering elevator, fire truck outside. Brought pictures back - he said *******.com had to return our money he could not and would not. Contacted *******.com and they said he should have refunded the money. They contacted him - we have not heard back from them - That was around March 27th. Our father just had a major surgery and we needed to be close to the hospital - also due to a snow storm. This place was completely unsanitary and unsafe. We had to get another room - we still had smell of the hallway on our clothes. We would like the refund of the $62.69.

  Business response

  06/29/2022

  Hello:Thank you for notifying our office of the concern filed by ******* ******. Please send the following information back to me.  When I receive the requested information from you, I will be in a position to determine the next steps.-    Confirmation number-    Exact address/name of the hotel:-    Under what name was the reservation booked:-    Date of arrival (exact date of stay):-    Room number:If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs. Brenda Liaison, Customer Care Wyndham Hotels & Resorts, Inc.Office: ###-###-####

  Customer response

  06/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  

  Dear Sir or Madam,

  
  

  Reservation # is *************  It was for February 24 - February 25, 2022 - we did not stay.  Address is Ramada Plaza by Wyndham Albany 3 Watervliet Avenue Extension, Albany, NY 12122 Phone # is ###-###-#### Reservation Name is ******* ******

  
  

  I hope this is what you were looking for.

  
  

   
  Regards,
  
  ******* ******
  
  
  
  
  

  Business response

  06/30/2022

  
  Thank you for notifying our office of the concern filed by ******* ******  at the Ramada by Wyndham property in Albany, NY. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before July 7, 2022. As a company, we’re committed to delivering a great experience with every stay with us.
  Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
  
  
  Brenda
  Liaison, Customer Care
  
  
  Wyndham Hotels & Resorts, Inc.
  Office: ###-###-####

• Initial Complaint

  04/19/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We decided to visit Wyndham Grand for my children's 14th birthday and my sister's birthday I must say the hotel is very beautiful the service is not so great as well as some mistreatment towards different races we had quite some problems for starters housekeeping did not clean the room every day that we were there and when they did we had to keep calling down to the front desk to make sure they're going to clean the room because By time they clean the room it was after 6 p.m. but they did not clean the room properly when we enter the room for the first day the toilet was not clean the outside of the toilet was dirty it was never clean the entire time we were there I also have pictures plus there were dirty towels that was folded up on one day when we noticed we took the towel and threw them on the floor so that the maids will replace them and we came back to our room that day they had folded the towels up that was on the floor as if they were clean I also have pictures for this we also notified the front desk of this issue as well as a manager . We called down and asked if they can send up some bottles of water because there were none left they never sent any up we called down almost every day when I spoke with the manager about these issues he told me I should have came to him sooner we called and complained every time we had a problem but he did nothing he only began to argue with me that they only provide two bottles of water to each room even though there were four of us to a room but we still never got two bottles each day at the beginning of our stay they offered us Champagne we declined the champagne and they offered us water we also told them we drink a lot of water the person that checked us in told us they provide 2 bottles of water per person each day that never happened as well we would have been fine with the two bottles each day and just purchase water but we didn't receive the two bottles. The restaurant Palio was fantastic the waiter was very n

  Business response

  04/21/2022

  BBB Case #: ********
  Hotel Site #:*****
  Customer Care Case #: *******
  Hello:
  Thank you for notifying our office of the concern filed by ******** ****** at the Wyndham Hotels & Resorts property in Rio Grande, PR. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before April 27, 2022. As a company, we’re committed to delivering a great experience with every stay with us.
  Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
  Brenda
  Liaison, Customer Care
  Wyndham Hotels & Resorts, Inc.
  Office: ************

  Customer response

  04/22/2022

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  Regards,
  ******** ******
  
  
  
  
  

• Initial Complaint

  08/19/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My son and I stayed at The Ramada Plaza by Wyndham Albany in Albany NY from 8/9-8/13. He was participating in a local baseball camp for the summer. We are very poor and once we booked this and had to pay the deposit, we didn't have any more money to change hotels. This hotel is DISGUSTING. Trash is everywhere. The pool was filthy and there was pubic hair everywhere and a pediatric resuscitation mask floating in the pool (we didn't swim at all). The rooms are filthy and the air conditioner was leaking brown water. The entire hotel reeked of smoke and mold. The male hotel desk worker was beyond rude. He wouldn't give us towels. He only gave us one extra towel for five days stay and we only had one to begin with. There was no hot water in the shower. There was stale bread for breakfast. Everything was dirty from the floors to the walls to the elevator. I am a Veteran and I was severely triggered from staying there. I wish I had never set foot in this place with my son.

  Business response

  08/20/2021

  Hotel Site #: 41195  Customer Care Case #: *******Dear Contact: Thank you for notifying our office of the concern filed by ******** ***** at the Ramada Plaza by Wyndham property in Albany, NY. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before August 31. As a company, we’re committed to delivering a great experience with every stay with us. Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs. Kind Regards, Melissa Liaison, Customer Care Wyndham Hotels & Resorts, Inc. Office: 888-675-3379

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩