ComplaintsforNational Property Management Associates, Inc.

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I’d like to file a formal complaint against **** ****** **********. I’ve messaged the office twice now (and have not received a response at all) in regards to being able to hear my upstairs neighbors every move. I work overnight and I understand most people move around during the day, however it doesn’t matter the time: 6am, 3am, 11pm, or 12 noon; I can always hear my upstairs neighbor stomping around. I pay rent just like anybody else and for me to not be able to have peace and quiet at any given time is absurd. I shouldn’t be able to tell exactly where she is in her apartment by the steps she’s taking, and that’s not her fault. The floor boards creek with every single step. I’ve tried to ignore it for some time now but I’ve reached my wits end. Something has to change, whether that’s her receiving new floor boards, me receiving a new unit, or discounted rent. I have videos that show how much of an issue this has become, however, this website will only let me upload pictures. I’d be happy to share those videos via email.

  

  Business response

  03/25/2024

  In response to the complaint filed by Ms. ***** ****** on March 8, 2024, I have reached out via email to Ms. ****** regarding the issues she has been having with her upstairs neighbor.  On March 8th, Ms. ****** emailed the leasing office complaining about the noise that she hears from her upstairs neighbor.  I responded back to Ms. ****** on March 8th (in which the email failed) apologizing for the lack of response from management and informed her I was unaware that she reached out to management or that there was an issue and asked who she may have spoken with.  I resent the original email, that was not delivered, on March 11th to Ms. ******.  She responded back on March 21st apologizing for her delayed response as she needed a moment to weigh her options and that she typically communicates through our TextBox.  I searched TextBox and did see she initially reached out on March 3rd and again on March 7th regarding her issue that must have gone unnoticed by staff as we receive tons of text communications on a daily basis.  I informed Ms. ****** that **** ****** is a 40 year old property and it has begun to wear and tear with age.  It would not be feasible to replace all of the floorboards in her upstairs neighbor's apartment and asked would she be willing to transfer to a different unit.  Along with a transfer, there is a $500 transfer fee and she would have to agree to the market rate of the new apartment along with the rates of the recurring charges.  We do not discount rent or transfer residents without proper fees being paid.  Ms. ****** has to understand that hearing neighbors, although can be annoying, is part of apartment living.  To avoid hearing creaking floorboards, I suggest she transfers to a 3rd floor unit that does not have anyone above her. 

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They said it was a renovated apartment when we were moving in but the faucet is leaking and causing the electric bill to skyrocket because it's hot water and the power has been shut off because if this multiple times we have gone to the office multiple times to have it fixed and they don't which by contract in the lease they have now broken because they are not maintaining there properties and previous tenants from more than a year ago have had the same problem they lie and cheat you out of your money

  

  Business response

  02/02/2024

  ********* ******* does not have a resident by the name of **** ******** and the address provided by the customer doesn't match our address for ********* ******* or any of our Properties that National Property Management manages in Oklahoma.  If the customer wants to provide more information we would be more than happy to research this complaint further in detail. Thank you, Julianne B*** District Manager of Oklahoma National Property Management Associates. 

• Initial Complaint

  06/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Thursday morning around 12:10 am my daughter woke me up to let me know that the toilet was working. I made attempts to get in contact through the office but no one ever responded to fix the problem. The first attempt was at 9:47 am, then 11:58 am and then at 4:39 pm before they closed. This morning I sent a note at 9:52 am for someone to come and take care of the issue. I should Not have to get in contact with the office or maintenance this many times for the problem to be taken care of.

  

  Business response

  09/26/2023

  I do believe this has been long resolved but **** ******

• Initial Complaint

  03/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We live at ****** **** ********** in Texas. We have lived here for 2 years. We have had a roach problem for the past year because the complex did not clean out the apartment below us, nor the aparment next to us when the residents moved out. So now we are not sure if there are roaches in the wall. Nothing is being done about this and the pest control company they use is horrid. I'm on the verge of taking legal action. I only have roaches IN MY KITCHEN and i've had to throw out food and appliances (like my microwave and coffee maker) because roaches have gotten into those. I am sick and tired of this. We've never been late on rent and this problem should not be happening. We cannot afford to keep replacing items and this is not good health wise for myself, my husband, or our three year old daughter. This whole building needs to be fumagted. I am beyond disastifed and beyond upset. DON'T EVER RENT FROM THESE PEOPLE.

  

  Business response

  03/22/2023

  Tell us why To my understanding this was brought to our attention in October 2022, After reviewing correspondence between the resident and manager, we are trying to resolve the issue.We are diligently working with Pest Control and the resident to solve this issue, as of 1/12/23 the resident had only seen 2 roaches, 2/15/23 resident stated they have seen a few, and on 3/20/23 they saw 6. We did let the resident know to make sure trash is taken out daily and cleaning up any dead roaches so we can make sure that this is not turning into an infestation. Pest Control will be out today3/22/23 to treat not only the resident's apartment, but I personally made sure that the unit below and the neighboring unit are treated as well. I have attached the Pest Control log from the technician that treated the apartment and stated he is not seeing any activity on 3/8/23. This apartment is on the pest control list to be treated every other week. It will be treated today next treatment scheduled for 4/5/23 I will follow up with the Property Manager and Resident to make sure that this is being resolved. We will not be replacing any appliances, we are diligently working to rectify the nuisance of any pest control issues before it becomes an infestation. here...

  Customer response

  03/24/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. While the management company responded, I am still not staisfied with the response. The pest control issue has gone on long before October 2022 and there have been times were pest control did not show up at all on the schedule weeks. There have also been instances were pest control said they showed up but didn't, I know this because I work from home. It's only in the kitchen, and we do keep a clean kitchen, take out the trash, and clean up any roaches we see. It is not an acceptable living situation and it should not have gotten this far, if the unit below us had been cleaned out properly. If there is to be a two week rotation, is pest control going to be here very two weeks guarnateed? The fact that I've had to throw away food and get rid of appliances is not acceptable. It's very upsetting.  Regards, ****** **************

  

  Business response

  03/29/2023

  I understand that you are still upset with the pest control. I have spoken with Management at ****** and you will be on the list until the issue has been taken care of. Starting on the 1st we have a new pest control company starting, I personally will speak to them and make sure that we are all on the same page moving forward. 

• Initial Complaint

  02/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I’ve lived at an NPMA complex in Arkansas for 3 years. We live in the south and aren’t expected to have our air conditioning working until the summer, and as renters in Arkansas we have no rights to do anything about it.

  

  Business response

  03/16/2023

  I also spoke with **** and she will be having this unit installed as soon as the full unit is available and the weather warms up.  The unit has been ordered.

• Initial Complaint

  02/08/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Entomologist: ****** “must take care of the entire building. Bed bugs move horizontally and vertically in an apartment searching for a host. This is a health issue.” I moved to ****** in 2021 & had planned to live here for 5 years. After almost 2 years, I am breaking the lease due to bed bugs. Mgmt says the unit has been inspected; however, this never happened as I was in the unit when the inspection occurred. An entomologist from the OSU Extension says there are many ways to inspect: have a flashlight, inspect behind bed boards, mattresses and furniture, look for eggs and blood stains, etc. Pest control was present 2-3 minutes never getting on their knees to check baseboards. No flashlight was present. ****** arranged for treatment after the “inspection.” It was unsuccessful both times. Since then, I have bombed, sealed baseboards, used diatomaceous earth bed bug killer dust, spray & traps, bought space saver vacuum storage bags, mattress pads, etc. I have met several times with the entomologist who said ****** could not prove that I brought in the bed bugs. AN IMPORTANT NOTE: ****** evicted the tenants below me/rugs & appliances removed were loaded w/mold, bugs, dirt. The bed bugs also show up on my walls, including the tile. If bed bugs are showing up on the walls, it is indicative that the entire building has had these for a long time. I lived at my mom’s home for seven years before moving to Avalon/there were no bed bugs. The current manager was notified about the recurring bed bugs in December. Jan. 3, 2023, mgmt told me there would be a “plan of action.” I received that plan of action via email Feb. 6, 2023. In that email, ****** offered to inspect before I vacate in 20 days. Why? My lease is ending. I have been an excellent tenant but cannot live here anymore. Over one year of bed bugs is too much. I've tried to work with ****** & now ****** wants to charge $1,598 in addition to all the other financial losses I have incurred. Please do the right thing.

  Customer response

  02/09/2023

  Please advise us what the business states that charge is for: ****** Apartment Homes wants to charge me almost $1,600 for breaking my lease. The lease is being broken three months early due to an infestation of bed bugs, which the apartment building has had for some time. I've had the bed bugs for over a year. The company has never inspected the premises for bed bugs although they did charge me for treating the bed bugs (although there was no inspection). Thank you, ****** ** ********* ***.

  

  Business response

  03/09/2023

  Thank you for bringing your concerns to our attention. It's our understanding that this matter has been resolved since the date of your complaint. Should you wish to discuss your experience further, we encourage you to reach out to us at ###-###-####. 

• Initial Complaint

  10/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hello. I want to file a complaint against birchwood landings apartments. I've been living there for about 6 months and I've filed multiple complaints regarding flooding in our unit. Nothing has been done to correct this issue. We've just gone through a hurricane and my house has been completely flooded and I've experienced lost of personal property damages. No one has taken me seriously. I've kept placing fans in my apartment which has blown up the electric bill that I'm responsible for. I've gone to the office several times and nothing has been done. I'm in complete shock

  

  Business response

  10/11/2022

  Thank you for the opportunity to respond.It is unfortunate that with the rainy season and on top of that having a hurricane, flooding has been an issue. Ms. ******* has been addressed in resolving the immediate issue which is removing the water from the bedroom. For a permanent correction so that there is no longer water intrusion there must be a period of time with no rain and the grounds dried. As of today we have had no rain for several days. If the grounds can stay dry for a few more days we can make the correction to the exterior of the building. We will continue to take care of Ms. *******'s apartment during this time. I have spoken to Ms. ******* and is accepting the process.Thank you again.Mitzy P*******FL District Manager

  Customer response

  11/08/2022

  I want to either get a new apartment unit, pay less rent, or get this problem fixed. It’s been months and it’s a safety hazard. I slipped on the water and really hurt my hip and hit my head on the floor. I want this fixed 

  

  Business response

  01/13/2023

  It is unfortunate of the challenges we have faced with Ms. *******. We have offered to transfer her per her requests as long as she paid her rent due. She has not paid rent since September 2022. Due to her failure to pay rent we were forced to send this file to our landlord attorney to manage for us.Thank you for your assistance with this complaint.Mitzy P*******FL District Manager

• Initial Complaint

  09/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I would like to say I’m in distraught I’m furious I have ptsd from this whole experience I had with my complex I have been discriminated for being young taken advantage of and not taken serious throughout my whole lease, I have been complaining of a noisy upstairs neighbor my whole lease I recorded EVERYDAY of what I heard I get no sleep at all day and night from Mexican music to stomping and moving furniture etc. the two lady’s that worked in the leasing office did Literally NOTHING I am struggling with health problems now because I have no sleep, I work 11:00 PM to 7:30 am full time and then I go to school 8:00 am to 3:30 PM also full time so roughly im looking for about 4-5 of sleep im not even getting I can’t take this anymore I cried im upset there’s no one I can talk to to resolve the situation the leasing office I sent them videos times of the nights and also dates to which I was going through I renewed my lease because I love my apartment but I refuse to go into my second lease with this problem this has been going on from months and I did everything I can I really need help resolving this issue because it’s getting out of hand because at this point I feel targeted for no reason from my neighbor when I haven’t did nothing to the neighbor the lady Tara she gave me maybe 3 or 4 lease violations from me complaining and only gave her one out of all of mine I feel really uncomfortable and in welcome in this community and I want to speak with somebody that can help me im 21 years old I’ve lived on my own since I was 16 and I’ve never had this problem living In any apartment I just really want somebody to help me bring this to attention because I’m suffering from severe depression,anxiety,from no sleep and ptsd from everything I have been through, I want to take further action of it because we are both tenants we both pay rent she’s getting sleep and have peaceful days and im not? It’s ridiculous Please somebody give me a call I wrote a statement and took to police

  

  Business response

  09/14/2022

  I have reviewed the files for parties that are involved with this situation.  The original complaint was mentioned with the onsite office in May of 2022.  At the time the onsite staff did not document the files correctly and she failed communicate the severity of issue with upper management so that the situation could be handled properly.Unfortunately, It was not until September 6, 2022 that Property Manager was informed that this was still an ongoing issue.  We will be working to try to correct what we can as far as the noise of the music.  We need mutual respect from both sides of this situation as this is community living and all residents have the right to live a life that fits their lifestyle

• Initial Complaint

  07/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The tenant above my apartment hot water heater busted ruining my carpet and ceiling in the apartment. This incident took place on June 26, 2022 . I have been waiting almost a month now, tomorrow making a month since some one has came to even look at my ceiling. I have called and called and no one has answered . They are never in the office and my insurance company (lemonade insurance) says they still have not received a email back from Bree J**** the Property Manager of Calisis Forrest. My claim advocate has email numerous amounts of times to reach the project manager. I left left numerous emails just to finally receive a email back from Bree J**** (I will attach below) She basically says she has been dealing with her life situations. I had to go to Urgent Care on Markham in Little Rock, Arkansas due to a headache. Shows my breathing is slowing down, dizziness, and nauseous. I have called 10 times today. Its hard to just get out until they fix it should not take a month. I just want work to be done on my ceiling since it is growing mold. I pay 940 in rent every month, i am a 19 year old college student, I am not from Little Rock. I live alone. I believe it is because of my age that they are not trying to get anything done. Not to mention they did not even give me a doorknob with a lock to the door when moved in. I put in a work order and they just put it as completed and never came . I work from home I have to live with this affecting my health .

  

  Business response

  10/13/2022

  Yes, her apartment is good to go as well. All issues resolved. New door knob on patio, extraction and new padding in carpet and cabinet secured. 

• Initial Complaint

  07/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved in April and have nothing but issues. I asked to terminate my lease one week later. When I moved in the a/c did not work. The kitchen was filthy, carpets, bathroom. Fake nails lying everywhere, nails etc. It took one month to finish a lot of work orders and some still aren’t complete yet. Fast foward to two weeks after move in a/c out again they put a temporary fix on it. Here we are in July high of 103 today and an inside temperature of 85 and a/c not blowing. I am * ****** ******** **** * ******* at 8:30 pm sweating and no updates. I have contacted management with emails and pictures she did not want to terminate my lease but still has yet to correct everything.

  

  Business response

  08/08/2022

  Hello ******** *******  As a company we strive in customer service and try to accommodate everyone and their concerns.  After speaking with the current property manager, your apartment was not up to NPMA standards for your move in day.  I truly apologize for the way that you moved into your apartment home.  As for the work orders, it has been taking longer for the work orders because we have had a shortness in staff, as many companies have also struggled with, which has put us behind on completing work orders in a timely manner, but I can see that all have been completed now.  I know that your AC was a concern as well and I see that we responded to each work order within 24 hours' time frame, as these were after-hours calls.   If there are any other issues in your apartment that need to be addressed, please contact the office so we can make sure we take care of all your issues.  As far is the request for a concession off your rent is concerned, we will gladly give you $250 for the inconvenience.  If you would like receipt of this, please contact the property manager and she can provide one for you.   y here...

  

  Business response

  08/25/2022

  I have contacted Ms. ****** and have gone over all the work orders with her.  Mrs. ****** has confirmed that there are no open work orders that need to be fixed as of 8/24/2022.  Mrs. ****** also has requested that she doesn't want anyone in her apartment to repair anything unless it is an emergency, due to the fact that she just had a new baby.  As of 8.24.22 and with email confirmation she has no issues that need to be addressed.   Mrs. ****** was also given a concession in the amount of  $250 off August rent, for the inconvenience of the prior work orders not being resolved in a timely manner.  

  Customer response

  08/26/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I would like to clear something up, the $250 was for the apartment not being ready when I moved in and not work orders. Secondly, please do not publish that I have a ******* since this is public. Lastly, the issues have been addressed for now because I won’t allow them in the house but they should have been addressed in April. I would like the record to reflect that and I have all documented emails sent April along with pictures. In October I will have them address the remaining work orders from April.  Regards, ******** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩