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ComplaintsforElite Physiques
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid cash for personal training sessions for several years and each year I submitted a health form for signature so I can be reimbursed through my medical insurance company which is an incentive that they give. This year I gave notice that I would be terminating my sessions with this trainer and when I brought my letter in to have him sign it he has been giving me the runaround and I demanded that a receipt be issued for services rendered which he is avoiding to give me. I have always paid him cash he has always refused signing contracts and I think its personally upset because I am not going to be training with him any longer and so I threatened to call the Better Business Bureau because I believe legally he needs to provide at the very least a receipt for services rendered.Business response
01/04/2022
My business is a personal training business and not a gym
its totally one on one and I have no problem giving a recipe for her monies that she paid
I am no Responsabile for insurance papers that the client filled out with dates that dont work with my sign I sheet
I will not sign insurance papers with made up dates
So I have no issues giving a recipe but I will not sign any insurance papers
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.