ComplaintsforCrucial Vacuum Inc.
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Complaint Details
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Initial Complaint
07/14/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a vacuum replacement part from their ebay store on the night of June 27th, 2021 (order# ***************. Less than 5 minutes later, I submitted a cancellation request for that order. I got a reply the following day stating that they can't cancel it anymore as the item has already been shipped. That was a blatant lie because the tracking number indicates that it has just been generated and the courier hasn't received the item yet. I responded by pointing this out and questioning the purpose of their cancellation request feature if they will not honor it plus the fact that I sent the request less than 5 minutes after the order was placed. They said they will make an exception and refund immediately which should take 3-8 business days. It never happened. Also, I refused the item like they instructed me to do and they should have gotten it back days ago, but still no refund has been made. They lie through their teeth!Business response
08/04/2021
I would need their order number to look up any information about them and look into the correspondences.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.