18 Customer Reviews
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Review from Sharla T
1 star05/02/2024
Money was withdrawn from my account from the bank and when I called to have it investigated I was accused of withdrawing it signing for it when I HAD NOT! The teller Joann was dismissive demeaning and offered no solutions or help. When I went to the bank they later realized that THEY MADE THE MISTAKE! No Apologies nothing! This woman is rude and because of this I will.be closing my account!Review from Bobert D
1 star03/27/2024
I selected a personal loan, but it's actually an auto loan. Forget this bank. I'm going through a divorce in Massachusetts with high legal fees, and I called them in February 2024 to ask to postpone my February payment. 'No problem,' they said, and made remarks on my file. I paid two payments in March to settle the account, but lo and behold, they reported it to the credit agencies and dropped my credit by 100 points. I wouldn't recommend this company to loan you a pair of socks.Review from Angela D
1 star03/26/2024
This bank is in business to make money off of their own customers! We are in the worst economy . Food wise. Cost wise. I have spent ,540 dollars in overdraft fees this month alone. They did pay the checks. But when I asked kindley to waive any fee at all they said no. I've been a customer almost 9 years. They also told me I could close the account no big deal. The account is on auto deposit with one job. I can't get approved for overdraft protection. I'm a bankers dream! They could care less. I make 70k a year. SadReview from Heddi C
1 star12/27/2023
They use California credit report scam companies like ******** and ********** that have low consumer ratings. ******** has conflict information on me like they are trying to extort money from me to clear up their creepy stuff they have on my report that makes no sense and is conflicting. I could not get a credit card through NBT Bank or elsewhere even though I never had any financial issues, never bankrupt, no late fees or neglect issues, and once had a charge card for more than 35 years, and a prior credit card for 10 years, and no debts. I am a small business owner, now 60 years old. Instead, NBT offered overdraft protection that includes a $35 overdraft fee, when ****** was linked to my NBT account and I did not have a chance to fill it, I was charged $35.00 for around 10 cents overdraft. I still have more than $2,000 missing from my account in one branch. Beware of NBT bank.Review from James B
1 star11/17/2023
Horrible place predator, lending take advantage of the working class American will never do business with these people againReview from Sharelle p
1 star07/20/2023
They are not accommodating. ****** wanted to refund me an item 1300 dollars worth and all they needed was a dispute from the bank and they agreed to refund me. The bank refused. Stated it was ordered online. Not sure what thst has to do with them the business i went thru to pay it. ******. Already said they would pay it. Anytime your account gets overdrawn you get charged everyday for being late every time a charge goes thru. It can be 2 dollars and your getting charged 70. It's crazy I work hard and have to dig myself out of a hole for something so small. Will be switching to **** ** ******* soon as I canReview from ben f
1 star07/17/2023
This bank falsely reported a missed payment to ********** on my account so I called, the guy told me they were working on it and offered to send me an email that shows that it was a simple glitch and I'm on good standing. 6 hours later I called again and now the phone call gets hung up whenever I get by the prompts. Thanks to this bank and there awful business practices I'm now losing my pre-approval to buy my new house and they could care less about trying to fix there own mistakes. If only 0 stars was allowedReview from Alexey M
1 star05/16/2023
NBT bank provides such a tight ‘security‘ policy that I cannot use my money, at all. Whether you travel abroad, or within the US – as soon as you are over 500 ft away from your bank branch, your card gets blocked, and good luck unblocking it! In 6 years of being their customer, I have lost over $200 in various fees, fines, interests and other extra expenses due to inability to use my own money that I have thoughtlessly keep in NBT bank. Avoid this mistake! Life is too short to waste it on the phone with their highly incompetent customer ‘service’.Review from KAYLEE B
1 star05/11/2023
This is the worst company I have ever delt with. The website is terrible to navigate and when you call customer service you sit on hold for far longer then is acceptable. Once you finally get someone on the phone, they instantly hide behind the fact that they just hold the loan and they don't, won't, and can't help you with any problems that may arise. Nicole specifically told me that my problem wasn't one that they would fix or work with me on, that I needed to go back to the ones who installed my product and confront them about about lied to about my loan options. Not only that, Nicole cut me off on more then one occasion to defend the company that just holds the loan and is demanding payment. Very disappointed and will be looking to move my loan elsewhere with better customer service.Review from Dorothea D
5 stars04/23/2023
I love the Latham NY Branch. Everyone there are kind and helpful. They go out of their way to provide excellent service. Stacy, Emily, Karen and the manager are extremely helpful. I would give them a raving review at all times ,I have dealt with them. Dorothea
NBT Bank Response
05/02/2023
******** we would like to take this opportunity to thank you for the wonderful review you gave our Latham NY Branch. This review was passed on to the branch manager. and it brought a smile to his face. The entire Latham branch strives to deliver warmth, empathy, and honesty to our NBT customers. They believe in giving to our customers what NBT Bank gives to us!
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