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ComplaintsforCommunication Devices Corp
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Complaint Details
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Initial Complaint
03/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 11/24/23 I purchased a car cell phone holder through *******.com. The item was sold by a 3rd party, CDC ******** **** The item arrived on 12/1/23. As it was a Christmas gift, the item was not opened right away. Upon opening it, the item was found to be defective. I contacted the seller on 2/17/24 and was asked to provide pictures of the defective item. After sending pictures, I was told that the item was sold as "refurbished/not new, but in good working condition" and I had missed the 30-day return window. I responded that the item did not meet the description of "good working condition" and therefore should be eligible for return. I then looked at the product description on the ******* web site and the description emailed to me when I ordered and nowhere did it state the product was refurbished. When I asked the company to show me where in the description it was listed as refurbished, they ceased responding to me.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.