Online Retailer
Profishop Inc.This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 17 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/04/2024
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased an item from their website on 9/12/26. The invoice said the delivery would be on 9/26/24. Ive filed multiple inquiries and emails through their help center for the status of the delivery. I received a response on 9/24/24 saying We are checking the current status of your order and will give you prompt feedback. Its now 10/2/24 (8 days later) and despite sending multiple follow up emails, I have not received any further communication whatsoever from B2B Supplies. There is no way to verify that my purchase is actually in processing or being shipped. Theres no tracking numbers and no customer service phone number. The lack of communication, absence of tracking numbers, and no customer service phone number is beginning to make me feel as if this is, potentially, a fraudulent business.Customer Answer
Date: 10/11/2024
Better Business Bureau:
Despite very poor communication from the seller and no tracking number for the shipment, my item did arrive (2 weeks late).
Complaint ID ******** has been resolved.
Sincerely,
**** ****Initial Complaint
Date:09/16/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered product from said company, never received item, unable to reach anyone for this business that has already accepted my payment. $66.56Customer Answer
Date: 10/11/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding Profishop Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
******* *****Initial Complaint
Date:09/09/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order the product from this company. August 27th was told it would be delivered by September 5th. There is no way to contact anybody. I've emailed them several times they didn't send me with a tracking number or any way to contact them.Business Response
Date: 09/09/2024
Dear customer - The items are send directly from the manufacturer to the customer. We havent got any information regarding this order.
It would be absolutely helpful and the best and fastest way to user our help center on our website.
Writing an email to a noreply email without any information regarding the order is not possible to identify. So if you help us finding your order well help you receiving your order.Lets help each other and youll be happy asap!
Thank You so much!
Initial Complaint
Date:01/02/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a vacuum pump from profishop on aug 3rd 2023 for $101.17 *** on December 7th i turned it on and after a couple minutes it started making ****** noises and then burst into a huge ball of flames. If i eas not right there it would have burned my home down. I first msg profishop right away and they emailed me saying to stop using the item and they will get back to me as soon as possible. Since then i have sent multiple messages trying to find out what was going on and have only received automated messages saying they updated my account and will get back to me in the next 72hrs but i have not heard anything about what is going on with this issue or from anyone since December 7th. I am verry upset with how they are handling this. They have not offered me a refund or even tried to come up with any solution to solve this issue and at this point feel like Im being ignored and they are not going to do anything but brush me off. I told them i just want to return this defective vacuum pump and have my money i paidfor it refunded and they just ignored me.Business Response
Date: 01/02/2024
Dear BBB Team,
Dear Customer,
We have received your message and forwarded it to the manufacturer, but unfortunately, we have not yet received a response.
Please accept our apologies for the long waiting time!
However, we will still refund the payment to you immediately, regardless of the manufacturer.
We will refund the money via your chosen method of payment. Depending on the payment method, this can take a few days.
Please simply dispose of the defective pump.
Thank you very much for your support!
Sincerely,
Your PROFISHOP TeamCustomer Answer
Date: 01/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I was told that i would be compensated for having to replace the carpet and fire extinguisher. I sent what each cost me to replace like you asked but i have not received compensation for them yet. I received the refund for the pump but not for the carpet or fire extinguisher
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************
Business Response
Date: 01/22/2024
Dear BBB Team and Valued Customer,
Regrettably, there has been a slight delay in processing your refund. However, we have promptly addressed this today and have sent you the full amount for the damaged carpet and fire extinguisher via PayPal.You can find proof of this transaction in the attached document. We hope this resolves the matter to your satisfaction and once again, we sincerely apologize for any inconvenience caused.
Best regards,PROFISHOP
Initial Complaint
Date:12/15/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Too whom this may concern. Make this simple an easy .I purchased Hello, *************,Thank you for your order at PROFISHOP (Number:****** at 17:38 PM on May 21 2023.YOUR ORDER Pos.1 Quantity Item no.BRY-**** ******** Seal-R **** Sealing Compound 5 Gallon, BRY-**** Unit Total price $110.41 $110.41 Pos.2 Quantity 1 Item no.Voucher Unit Total price -$10.00 -$10.00 Subtotal TAX Shipping costs Order total $100.41 -$0.60 $0.00 Never received this item , went to you help center 3 times to resolve this matter more than patience. No. Response from Profishop on either if the request submitted. Spent my valuable tine trying to find a phone number to contact them an nothing to be found. They should not be able to conduct business here in the states. , if there is no other way to contact them other than who ever it is sleeping at there so called HELP CENTER Im in business to make money not let other businesss use my hard earn money to finance theres hoping the business wont follow threw to get a refun I have been more than patient. It has been since May 2023 an is now December 2023 they have used my moneyBusiness Response
Date: 01/02/2024
Dear BBB Team,
Dear Customer,
We wrote the Customer after the order because there was an inquiry from the manufacturer. Unfortunately, we did not receive a response. Its possible that the messages ended up in your spam folder.We have just refunded your money and cancelled the order.
Thank you for your understanding.
Your Profishop TeamInitial Complaint
Date:12/14/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: December 1, 2023 Paid: $115.18 I paid for and did not receive the following: ************** 12V, 6Ah LFP Battery (PVC)(battery only), ********* ************** 14.6V, 2A AC-to-DC Charger (Alligator) for 12V LiFePO4 Batteries,BPC-1502C Profishop has not provided a shipping confirmation. I want a refund.Business Response
Date: 01/02/2024
Dear BBB Team,
dear Customer,the order # ***** was placed on 12/05. Item was delivered on 12/16 via ***** Ground with
tracking no. ************.The manufacturer did not provide a reason for the delay in shipment.
Customer filed a dispute with Paypal and we have already submitted the proof of delivery to Paypal. We are still waiting for the decision if Paypal will refund or not. At the moment, our system does not allow us to issue a refund to the customer even if we want to due to an ongoing chargeback case.
Thank you for your understanding!
Your Profishop TeamInitial Complaint
Date:09/01/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/23/23 I ordered a ice maker from profishop. At a later date they sent me a e-mail saying they were out of stock and would be sending me a full refund. I have since e-mailed them 3 times still no refund. I got a response from profishop on 8/28/23 from the last e_mail saying my refund had been issued to give it a couple days. Today is 8/31/23 and still no refund. This company should not be permitted to conduct business in the U.S.Business Response
Date: 09/21/2023
Dear Madam or Sir,
Thank you for forwarding to us this issue.
I am writing to provide you with the necessary documentation regarding a customer complaint that has been filed with both our company and the Better Business Bureau. We have taken prompt action to address the issue and ensure the customer's satisfaction.
The customer lodged a complaint concerning a refund request. Attached to this email, you will find the following supporting documentation to confirm the resolution:
Proof of Refund Transaction attached.
Date of Refund: 08/24/2023Customer Communication: The customer was informed on 08/22/2023 that the ordered product was unfortunately in backorder and not available. We offered a 50$ voucher to make amends for the inconvenience and informed about the refund.
The customer was sent a credit note on 08/23/2023. After a renewed status requst, the customer was informed that according to our accountig, the refund had already been processed on our side on 08/24/2023. The customer was called directly from one of our representatives and sent the transaction ID for the refund to persue the issue directly with their bank on 09/04/2023.We have worked diligently to ensure that the customer's refund, totaling USD 1.525,24, was processed in accordance with our company's established policies and within the specified timeframe. This refund was issued to the customer's original payment method. The processing times related to the customer's payment provider or bank or something PROFISHOP cannot influence or be held responsabile for.
Furthermore, we have directly communicated with the customer, providing them with all the necessary information to track the progress of their refund and offering a clear explanation of the refund process.
We are committed to addressing customer concerns promptly and providing transparent service. If there is any additional information or documentation required to close this case and to ensure the customer's satisfaction, please do not hesitate to reach out.
Your continued support and oversight are crucial in maintaining transparency and accountability in consumer-business relationships. We appreciate your role in ensuring a swift and satisfactory resolution for our valued customer.
If you have any questions or require further clarification on any aspect of this case, please feel free to contact us directly.Initial Complaint
Date:08/29/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 13, 2022 I purchased a tool from their website for $206.35. Profishop Inc. was quick to charge me for the tool, but never sent a tracking link or any information on the delivery of the tool. As of today, I have made over 15 phone calls and I have sent 3 emails to locate my purchase. At this point I would like my purchase refunded back to me asap. My order number is *****.Thank YouBusiness Response
Date: 09/14/2023
Dear Valued Customer,
We deeply regret the delay and any inconvenience you have encountered while managing your order. Recognizing the unforeseen delay, we took the initiative to offer a discount for your order, which was agreed upon on your behalf. If you are considering canceling your order, we kindly request that you communicate your decision through our *********** portal as an official request. We have been in continuous communication with you through our platform, and we will promptly process the cancellation as per your request.We would like to express our sincere apologies for the recent experience you've had, as it does not align with the high standards of service we aim to provide. Your satisfaction is of importance to us, and we are committed to addressing and improving our services.
Thank you for your understanding and patience. If you have any further questions or concerns, please do not hesitate to reach out to us through the *********** portal.
Kind regards,
Your Service Team
Initial Complaint
Date:08/03/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order has not been filled and deliverer. I have email them many times and do not get a response.Business Response
Date: 12/21/2023
Dear Valued Customer,
I hope this message finds you well. I am writing to you regarding your order for the ***** Staircase Baluster (Reference No. *****) placed on July 20, 2023.
First and foremost, I want to extend my sincerest apologies for the delays and the inconvenience this situation has caused you. Your order was originally scheduled to be delivered by August 10, 2023. However, we recognize that this target was not met, and the subsequent updates and delays were not in line with the high standard of service we strive to provide.
I understand that you reached out to us on multiple occasions (July 31, August 2, and September 19) to inquire about the status of your order. Each of these interactions (Ticket #*******, #*******, and #*******) should have been an opportunity for us to provide you with accurate and helpful information, and I am truly sorry if we fell short of that.
On August 15, we communicated a revised delivery date of August 30 and offered a 10% discount as a token of our apology, which was processed on August 17 (Ticket #*******). I am glad to know that you accepted this gesture, but I also acknowledge that it does not fully compensate for the inconvenience caused.
I am relieved to know that your order was finally delivered on September 19, and I hope the product meets your expectations. However, I understand that the experience leading up to the delivery was far from satisfactory. Please be assured that we are taking your feedback seriously and will be implementing measures to prevent such issues in the future.
Once again, I apologize unreservedly for the inconvenience and frustration this has caused. If there is anything more we can do to make this right, please do not hesitate to contact us. Your satisfaction and trust in our service are of utmost importance to us.
With deepest apologies,
Your PROFISHOP TeamInitial Complaint
Date:07/05/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered an item online, paid with credit card, was billed immediately. Delivery date was June 12th, 2023. Item was never delivered. No tracking number issued. Called the company several times, got busy signal. No one ever answered my telephone calls. Sent several different e-mails to this company, received a prefabricated response that essentially meant nothing. We would like an immediate refund for the full amount this company charged , we never received the ordered item. # *******. **** ***' Never Leak AME ******* ( hose reel)Business Response
Date: 07/23/2023
Dear customer,
We apologize for the delay and the subsequent failure to fulfill your order. We understand the frustration this must have caused.
The refund was issued on July 3rd, and we deeply regret any inconvenience caused.
Thank you for your understanding.
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