Reviews

Review Details

• Review fromAnne K

  Date: 07/07/2025

  1 star
  The company tried to keep ~25% of my money when I called to cancel a flight. I was within 24 hours of booking, but they said that "it takes time" to process a cancellation and that I was calling too close to the 24 hour ***** They sent me a proposed refund amount, that requested that I accept a partial refund" which I refused. I fought with the guy (******) for about 20 minutes until he finally relented saying that they would refund my money in ***** days!! And I think that's only because I told him that I was recording the call and that I would dispute a partial refund, since it was counter to DOT guidelines.

  Flightsassist

  Date: 07/08/2025

  Dear Passenger,We deeply regret the trouble this has caused. We do not expect to provide this level of service.With the data you provided, we attempted to locate the specifics of your reservation to address this inquiry. But, we were unable to locate the accurate information. Thus, it would be greatly appreciated if you could just set aside a few minutes for us and give us your booking email address, phone number, or passenger name. That will make it easier for us to locate and handle your reservation swiftly.Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure.Thanks and Regards,Customer Relations Team

• Review fromClayton P

  Date: 07/01/2025

  1 star
  My wife called what she thought was Celebrity to get some information on a cruise we wanted to book. *** ***** (question if that is his real name) who was NOT a Celebrity agent, gave her a price for the cruise which included all gratuities, was a Veranda stateroom, and required a $652 deposit. She gave *** our credit card info for the deposit. We had to send an email confirming the cruise we were booking. When I checked our bank, I noticed the charge for the $652, but also noticed a change for $500! The $652 was paid to *********** and the $500 was paid to Celebrity. Also we noted in the small print the $652 deposit was non-refundable and non-disputable. Further, when I checked the Celebrity account of our booked cruise, I discovered we were not credited the $652, we were not booked for a Veranda stateroom (it was an ocean view selected by Celebrity), and no mention of gratuities included. *** ***** is non-responsive to calls or emails. I am convinced we were victims of a SCAM!

• Review fromJimmy G

  Date: 06/23/2025

  1 star
  It happens yesterday that my friend to rebook his flight supposed to be leaving on June 27, some instances that he needs to leave yesterday or next day flight due of emergency back home. He booked at ASAP ticket while searching the phone number of ASAP ticket this number prompt to us and they start asking about the travel details his personal information like birthday, address, email address then that Mr.******* ** he is the one who spoke to us back and front, then he change my friend flight and we believed its legit! we paid CAD 2780 for the said changes and he said wait for the e-ticket and it will send it thru email.while packing my friend luggage they sent an email that I need to call him **** regarding about the booking Me.******* said that the airline cancel his flight for that day and now asking to buy a new ticket again so it sounds fishy to me so I insist that that is not our fault! the airline cancelled it and we need our money back! he said that ticket is non refundable but he said he can return only $1500 because of the ********** it is really frustrating and wasting our money and we lost CAD 1280 for the said penalty! now Im waiting for my refund he said it will takes 3-4 days to appear to my account! Be aware of this flight assist and they are using different numbers like NY, and within ** but they are all Indians because of their accent! and I knew how they can communicate! and you can tell it as well all SCAMMERS!!!!!

  Flightsassist

  Date: 07/16/2025

  Dear ***** *******, Greetings from Flightsassist!I hope this mail finds you in good health!At the onset, please accept our sincere apologies for the inconvenience caused. We make every possible effort to provide the best viable services to our passengers. As a customer-focused company, feedback, whether good or bad, is extremely important to us, as it is only through the receipt of information such as this that we can assess and improve the services that we offer.Regarding your Flight Reservation, we have initiated a Partial Refund of ******* CAD charged on 22 June 2025. We initiated the Partial Refund on 12 July 2025 to **** Card ending****7907 as per the original form of payment. The refund process will take 7-15 business days. I request that you please keep in touch with your bank, as they will be the right people to assist you regarding your concern from now on. Once the Refund reflects on your account, the Case stands close to our *********** will be no further dispute.Once again, thank you for your time and for giving us a try. If you have any other questions or concerns, feel free to just reply to this email. We will be here to help you in the future.Thanks Regards,Customer Relations Team

  Flightsassist

  Date: 07/16/2025

  Dear ***** *******, Greetings from Flightsassist!I hope this mail finds you in good health!At the onset, please accept our sincere apologies for the inconvenience caused. We make every possible effort to provide the best viable services to our passengers. As a customer-focused company, feedback, whether good or bad, is extremely important to us, as it is only through the receipt of information such as this that we can assess and improve the services that we offer.Regarding your Flight Reservation, we have initiated a Partial Refund of ******* CAD charged on 22 June 2025. We initiated the Partial Refund on 12 July 2025 to **** Card ending****7907 as per the original form of payment. The refund process will take 7-15 business days. I request that you please keep in touch with your bank, as they will be the right people to assist you regarding your concern from now on. Once the Refund reflects on your account, the Case stands close to our *********** will be no further dispute.Once again, thank you for your time and for giving us a try. If you have any other questions or concerns, feel free to just reply to this email. We will be here to help you in the future.Thanks Regards,Customer Relations Team

• Review fromDahlia F

  Date: 05/31/2025

  1 star
  THIS IS A SCAM!!! On July 22, 2024, I canceled my trip with *********** due to compelling medical reasons. During the cancellation process, I contacted what I believed to be ***********, but it has come to my attention that I was speaking to an agency that represented itself as such. While on the call, I was informed that I would be charged $300 to retain a travel credit, and I was assured that this credit would be valid for one year.When I attempted to utilize this credit on May 28, 2025, I was informed that it could only be applied to the base fare of a new flight, with me being responsible for any accompanying taxes. Subsequently, an amount of $989 was debited from my checking account, only for me to later be notified that my credit had expired in April 2025. (WHICH WAS LESS THAN ONE YEAR FROM DATE OF BOOKING) I have retained a copy of the email correspondence from your company indicating that the credit was indeed valid for one year. This misrepresentation, coupled with the improper expiration of my credit and the subsequent unwarranted charge, constitutes a breach of consumer trust and a potential violation of applicable consumer protection ******** WILL BE REPORTED TO EVERY AGENCY POSSIBLE. YOU ARE SCAM ARTISTS AND HAVE STOLEN OVER $5000 FROM **

• Review fromCeline T

  Date: 01/21/2025

  1 star
  Le 1er dcembre 2024, j'ai ** recours ce service pour une annulation avec Expdia, on m'a factur 144 Cad et je n'ai toujours pas r** mon remboursement. Fraude ???

  Flightsassist

  Date: 01/23/2025

  Dear ****** *******,Thank you for reaching out to us via the Better Business Bureau (BBB) portal. We apologize for any confusion or frustration regarding your refund.Upon reviewing your case, we can confirm that the refund was processed by ******* on [Jan 14 2025]. We understand that you have not received the funds yet, and we recommend checking with your ****** Account or bank, as sometimes there can be delays in processing the refund on their end. Since I am not getting any option to attach proof so I am sharing transaction id for refund ***************** (Transaction amount ****** CAD from **** Card) other Transaction Id is for ****** CAD with ****** Account ****************. If the issue persists or if there are any further questions, please do not hesitate to contact us directly, and we will be happy to assist you further.Thank you for your patience and understanding.Sincerely,Customer Relations Team

• Review fromMike W

  Date: 11/26/2024

  5 stars
  Due to sudden illness of a family member, I contacted customer service on their behalf to cancel flight. Agent ***** ***** was both friendly and patient helping me gather the information needed to modify flight reservations. The overall experience was quick and quality customer service. Thank you ***** :)

• Review fromDonald P

  Date: 11/25/2024

  3 stars
  I am having an incredible frustrating experience with Flights Assist. My issue goes back to September 11, 2024, when I called ********** to inquire about their pending strike. I spoke to a person who I believe was an ** agent. I had 2 air tickets and was concerned about the strike and wanted to consider other options. This person, who I believe was from **, told me he could cancel my ** tickets and I would get my refund within 5 to 10 business days. He promised refund would arrive and I agreed, based on his promise, to purchase 2 West jet tickets and cancel ** tickets. I needed the ** refund to pay my cc card as I could not carry the cost of 4 tickets. Well, after 3 months of talking with these people I am still waiting for my refund. Currently 2 supervisors working on this apparently. We have talked on the phone (at least 25+ times in the past 2 months) and they continuously say to be patient. They promise to call with updates, they don't call. They don't respond to e-mails. The fact that they were able to get me the West Jet tickets tells me they are for real. But me thinks they are scammers, fraudsters, criminals, and all belong in jail. Absolutely disgusted with them!!

• Review fromPatricia U

  Date: 11/04/2024

  1 star
  Was also scammed by these em people. I called a phone number posted online and believe that I was dealing with ******** directly and was told that I needed to purchase a new ticket to resolve my issues. Purchased new ticket with the understanding that I would receive a refund of the original ticket. ******** refuses to refund ticket and I am out over $1000. Beware!!

  Flightsassist

  Date: 11/05/2024

  Dear Passenger, We deeply regret the trouble this has caused. We do not expect to provide this level of *********** have our word that we put our customers first and do all in our power to provide the best services possible.However, your feedback has been assigned to our dedicated customer service team and they will try to mitigate your experience.Thanks and Regards,Customer Relations Team

• Review fromJeffrey S

  Date: 10/29/2024

  5 stars
  ******* was an amazing help. Thank you for providing great customer service.

  Flightsassist

  Date: 10/30/2024

  Dear Passenger, We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this. We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer. Thanks and Regards, Customer Relations Team

• Review fromYolanda K

  Date: 10/26/2024

  1 star
  I had a nightmare experience with Flightsassist travel agency. I spoke for 90 minutes with Mr. **** about a trip to ***** in October 2024, requesting a Saver Fare. Though he agreed to match Emirates' price, I later learned I couldnt choose my seat with the Special Fare ticket. After many calls to resolve the issue, Mr. **** was unprofessional, and communication with the agency was frustrating. I only received a small refund, but the ticket wasnt upgraded to the Saver Fare. My complaint letter was returned, and customer relations offered no real ************** should avoid this agency and seek alternatives.

  Flightsassist

  Date: 10/28/2024

  Hi Team,We received a call from passenger name ******* ****** **** on 03/12/2024 with contact number - ************ and he requested to book a new flight with Emirates airline from IAD - DXB leaving on10/15/2024 and returning on 10/25/2024. As per customer request we have booked a saver fare and as per Emirates airline, Seat selection is chargeable as per the fare rules. We received and emailstating customer dissatisfaction on 03/27/2024 and we immediately took action on this and initiated full refund of $1145.52 USD also once tickets were booked in saver fare it can't be upgraded asFlex or Flex Plus tickets as per Emirates Airline also as per fare rules free seats were automatically assigned at the time of check in. We have already informed about the refund status on theemail and passenger had alreday acknowledge on the same.Thanks