Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a 60 day guarantee for a number of referrals through my website or I could terminate and get my money back. When they did not satisfy their obligation, meetings were canceled without the ability to reschedule. I was only allowed to terminate through a meeting with my client liaison. I called customer service three times with a case opened and no follow up. This is a poorly run company and I have yet to have my bank withdrawal canceled.

  Business Response

  Date: 06/26/2025

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our **** company, I am here to assist you and address your concerns.

  In order to better assist you, could you please provide me with the following information:
  1.Your contract or any other relevant details related to your purchase.
  2.The specific issue you are facing or the reason for requesting a refund.
  3.Any additional details or feedback you would like to share about your experience with our product.

  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.

  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.

  Regarding the refund process, our support and billing team will work closely with you to initiate the necessary steps and ensure a smooth resolution. We kindly request your patience during this process, this resolution will be aligned with the agreed upon terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.

  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.

  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.

  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.

  
  Email: ******************************************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.
  Best regards
  

  
  

  Customer Answer

  Date: 07/01/2025

  As per your recommendation, I reached out again. I attempted to work with customer support many times already, with their suggestion that they started a ticket and I would get a follow-up. I did that over the phone customer support. This time, I did it in writing. Please advise.

  Customer Answer

  Date: 07/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  All of the steps were followed. This is a generic rejection and isn't specific to me. This company has yet to say how they did not meet the guaranteed leads. This was confirmed to me that it did not happen. I was then told that I had to cancel my contract with my identified customer care person. I scheduled with a woman named ******. The day of our appointment, she deleted the calendar invite with no further communication. All of my attempts to resolve this using their process failed. I want a refund for the two months that I paid.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

  Business Response

  Date: 07/17/2025

  Thank you for your feedback. We sincerely appreciate the opportunity to address your concerns and clarify the terms of our Satisfaction Guarantee.
  At DearDoc, we are committed to delivering real value to our clients, which is why we offer clear, results-based guaranteesspecifically our Top Placement 30-Day Guarantee and our Referral 60-Day Guarantee. These guarantees are designed to ensure our clients see tangible benefits when the required steps are completed on their part.
  As outlined in our Guarantee Qualifications, to be eligible for the Referral Guarantee, each client must complete the following within 14 days of signing up:
  Add the DearDoc panel code to their website
  Provide DearDoc manager access to their ****** Business Profile
  Complete the *** integration (if eligible)
  Attend all onboarding calls (Kick-Off, Running a Winning Practice, and 1st Results Review)
  Unfortunately, our records show that these essential steps were not completed during the required timeframe. As a result, the customer did not qualify for the referral guarantee, and we were unable to activate the performance standards outlined in the agreement.
  Additionally, we want to emphasize that our Terms of Service, which were reviewed and signed at the time of enrollment, clearly state that there are no refunds and that early cancellations are not permitted within the contractual agreement period.
  We understand this may be disappointing, but our policies are in place to ensure fairness and consistency across all of our client partnerships. That said, our team is always available to help get things back on track and ensure youre able to make full use of the services included in your plan.
  If you'd like to resume the onboarding process or have any questions about next steps, wed be happy to assist.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is trying to do to us what they are apparently doing to all others. Coming up with the Zoom meeting to discuss account, then come up with the 30 days prior notice cancellation thing to get you stuck for another term. They conveniently avoid contact until you're past that window, though. Look through all the other complaints and you see the same tune being played over and over. I don't know how they are even staying above 4.0 on web rating. All of you who have complaints need to start reviewing them honestly and help other avoid this *************

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We began a business agreement that was misrepresented. We were promised not only leads, but new patients from their AI chat on our website. We have not received these numbers (8 new patients/month). Last month, we had 1 lead. We have only converted 2 lead to new patients. We have met, and we are doing everything on our side to improve conversions.- contact leads within 24 hours via text and phone call - have high volume onto our landing page - promised connecting DearDoc to our EMR system. When the connection failed, it took them 3 months to bring this online This is a service without any tangible changes on bringing new patients to my office, which what was promised. We are spending over $877.50 a month for nothing. They will not let us get out of our agreement for one year even though they agree that it is not working.

  Business Response

  Date: 05/20/2025

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our **** company, I am here to assist you and address your concerns.
  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.

  Any additional details or feedback you would like to share about your experience with our product.

  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.
  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.

  Regarding the refund process, please refer to our terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.

  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.

  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.
  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.

  Email: ******************************************************************
  Phone: **************

  Thank you for your cooperation, and we look forward to assisting you further.
  Best regards

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  their software was sold to us with false pretenses. It did not give us 8-10 patients, not even 8-10 leads, while we have the traffic flow coming to our website. This software is not worth the price as their developers and technicians do not have the follow through to give us service for more than three months. The developers made an AI bot that is redundant making it difficult for patient to schedule with the chat. This is an ineffective products that was falsely sold to us. We are wasting our money. I feel like we were pressure sold by a fraud. Deardoc preys on small businesses as they will not change any of their business practices. I hope you will help us help other businesses in the future.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ****
  
  
  
  
   
  

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/9/25 DearDoc, Inc. is NOT a BBB Accredited Business. The sales *** originally cold called my office claiming to be a ***resentative of Healthgrades. When I probed further he diverted away from every question before finally admitting DearDoc is just an affiliate. After that the conversation shifted quickly to the ***resentative bullying and talking over me to which I said "ok well thank you for calling, have a nice day" and hanging up. The ***resentative than TEXTED MY CELL PHONE (not my office #) trying to intimidate me saying they "would not feel comfortable recommending this practice to anyone on the Healthgrades network". I don't know how they obtained my private cell phone number or why DearDoc feels threatening or intimidating women makes good business practices??

  Business Response

  Date: 05/13/2025

  Thank you for reaching out to us regarding your concerns about our exclusive partnerships with *****, Healthgrades, and *****. We appreciate the opportunity to address these issues.
  Firstly, we want to clarify that our exclusive partnerships with WebMD, Healthgrades, and ***** are indeed legitimate and have been established through mutually beneficial agreements. These partnerships enable us to provide enhanced services and benefits to our customers, including access to trusted health information, streamlined appointment scheduling, and innovative healthcare solutions.
  Please note we have no record of you being a customer, we understand the confusion if you have not directly engaged with our services. Our partnerships are aimed at improving the healthcare experience for all users, whether they are directly accessing our services or benefiting indirectly through our partner platforms.
  We take pride in maintaining transparency and integrity in all our business dealings. If you have any further questions or would like more detailed information about our partnerships, please do not hesitate to reach out to us directly. We are committed to addressing any concerns and providing clarity to ensure a positive understanding of our operations.
  Thank you once again for bringing this matter to our attention. We look forward to resolving this issue and continuing to serve our customers and partners with the highest standards of professionalism and excellence.

  Customer Answer

  Date: 05/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your company did not address your representative texting my personal phone and intimidating me. You also did not address your representatives aggressive behavior on the phone call, will you review the call recording and address this individual? Can you assure me that your representative will not interfere with my business?

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  * *
  
  
  
  
   
  

  Business Response

  Date: 05/20/2025

  Regarding your specific concern about being a customer, we understand the confusion if you have not directly engaged with our services. Our partnerships are aimed at improving the healthcare experience for all users, whether they are directly accessing our services or benefiting indirectly through our partner platforms. Our records indicate you are not a customer and have not been. 

  We take pride in maintaining transparency and integrity in all our business dealings. If you have any further questions or would like more detailed information about our partnerships, please do not hesitate to reach out to us directly. We are committed to addressing any concerns and providing clarity to ensure a positive understanding of our operations.

  Thank you once again for bringing this matter to our attention. We look forward to resolving this issue and continuing to serve our customers and partners with the highest standards of professionalism and excellence.

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:I am filing this complaint on behalf of **************** regarding DearDocs failure to acknowledge a service termination request and continued attempts at billing, despite multiple documented efforts to cancel.Detailed Description:On August 11, 2024, I contacted DearDoc by phone and informed their representative that we were terminating our agreement due to unmet service expectations. I clearly stated we no longer required the chatbot service and offered to pay a prorated one-month amount as a final settlement. The representative offered a reduced rate, which I declined.Following this, I sent multiple written communications to DearDocs accounts payable department on the following dates:August 11, August 18, August 26, September 10, September 25, October 25, and November 25.Despite these repeated notices, no resolution was reached.We also removed the DearDoc bot from our website and all landing pages on August 11, 2024, the same day the service was terminated.Our experience aligns with numerous Better Business Bureau complaints filed against DearDoc, which cite:Unauthorized charges and automatic renewals without consent Obstructive cancellation processes and continued billing post-termination Misleading sales practices, including false claims of affiliation Poor or delayed customer service responses We have no desire to continue doing business with this company and are simply requesting that the account be closed with a final one-month prorated payment as originally offered.We request that DearDoc accept our one-month prorated payment and consider the matter resolved. We further request confirmation that our account is closed and no additional billing will occur.

  Business Response

  Date: 05/13/2025

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our **** company, I am here to assist you and address your concerns.
  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.
  Any additional details or feedback you would like to share about your experience with our product.
  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.
  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.
  Regarding the refund process, please refer to our terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.
  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.
  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.
  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.
  Email: ******************************************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct *******, I had a 45min conversation with *******, who convinced me that their company would generate 8 new patients a month for me, and their service would be paying for itself. That was simply not true. The monthly fee is a hardship since their part of the deal has not occurred. I do not want to face bankruptcy.

  Business Response

  Date: 05/13/2025

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our **** company, I am here to assist you and address your concerns.
  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.
  Any additional details or feedback you would like to share about your experience with our product.
  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.
  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.
  Regarding the refund process, please refer to our terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.
  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.
  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.
  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.
  Email: ******************************************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.
  Best regards

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I am a Doctor of Oriental Medicine and trained Acupuncturist, with a private, solo practice in ******** & *********** *** In an effort to increase the number of patients I treat, Dear Doc reached out to me & promised just that.******* spoke to me for 30 mins or so, promising me 8 new patients a month. He promised that by improving my website & a presence on social media sites, I could increase my monthly patients. This has absolutely not happened. Ive only gotten at most, 4 new patients in total.I have continued to complain & have requested termination of the contract 5 times, to no avail. I want the contract terminated immediately.

    

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** * ********
  
  
  
  
   
  

• Initial Complaint

  Date:05/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own practice in general surgery and was contacted by a person stating that he was interviewing practices to become part of a provider network that would be curated by Healthgrades. An interview time was arranged and I was contacted by *** ******* who entered into a long discussion about technology to answer questions of potential patients who are researching my practice on-line. He was evasive when I asked how this related to Healthgrades. He was evasive when I asked if he was trying to sell me something.Eventually he arrived at the sales pitch for his product which is in no way related to Healthgrades. The pretense that Healthgrades is developing a curated provider network of high-quality physicians is a complete falsehood. The sales pitch is a complete lie.

  Business Response

  Date: 05/13/2025

  Thank you for reaching out to us regarding your concerns about our exclusive partnerships with *****, Healthgrades, and *****. We appreciate the opportunity to address these issues.
  Firstly, we want to clarify that our exclusive partnerships with WebMD, Healthgrades, and ***** are indeed legitimate and have been established through mutually beneficial agreements. These partnerships enable us to provide enhanced services and benefits to our customers, including access to trusted health information, streamlined appointment scheduling, and innovative healthcare solutions.
  Please note, we have no record of you being a customer, we understand the confusion if you have not directly engaged with our services. Our partnerships are aimed at improving the healthcare experience for all users, whether they are directly accessing our services or benefiting indirectly through our partner platforms.
  We take pride in maintaining transparency and integrity in all our business dealings. If you have any further questions or would like more detailed information about our partnerships, please do not hesitate to reach out to us directly. We are committed to addressing any concerns and providing clarity to ensure a positive understanding of our operations.
  Thank you once again for bringing this matter to our attention. We look forward to resolving this issue and continuing to serve our customers and partners with the highest standards of professionalism and excellence.

  Customer Answer

  Date: 05/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ********
  
  
  
  
   
  

  Customer Answer

  Date: 05/20/2025

  The businesss reply to my complaint does not at all address the fact that their sales person used falsehood to gain my attention to convince me to schedule an appointment with them.

  The sales personnel for the company specifically stated that a provider network was being created for Healthgrades by Healthgrades and I was to be interviewed for that network.

  The so-called interview was  actually a sales pitch for the Deardoc product.

   

  Business Response

  Date: 05/20/2025

  Thank you for reaching out to us regarding your concerns about our exclusive partnerships with *****, Healthgrades, and *****. We appreciate the opportunity to address these issues.

  Firstly, we want to clarify that our exclusive partnerships with WebMD, Healthgrades, and ***** are indeed legitimate and have been established through mutually beneficial agreements. These partnerships enable us to provide enhanced services and benefits to our customers, including access to trusted health information, streamlined appointment scheduling, and innovative healthcare solutions.

  Regarding your specific concern about being a customer, we understand the confusion if you have not directly engaged with our services. Our partnerships are aimed at improving the healthcare experience for all users, whether they are directly accessing our services or benefiting indirectly through our partner platforms.

  We take pride in maintaining transparency and integrity in all our business dealings. If you have any further questions or would like more detailed information about our partnerships, please do not hesitate to reach out to us directly. We are committed to addressing any concerns and providing clarity to ensure a positive understanding of our operations.

  Thank you once again for bringing this matter to our attention. We look forward to resolving this issue and continuing to serve our customers and partners with the highest standards of professionalism and excellence.

  
  Warm regards,
  
  **************************************************** **************** *******

• Initial Complaint

  Date:04/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by a representative from DearDoc who claimed the company had a collaboration with ***** and that their platform would help get my business on Apples radar. Based on this representation, I agreed to a 3-month trial. I was told that I could cancel with a one-month notice if I was not satisfied. I signed paperwork under this understanding.However, after being onboarded, I realized by the second day that this service was not a good fit for my business. I informed them promptly, but was later told I was locked into a full-year contract, not the 3-month term I had agreed to. I was willing to pay for the 3 months, but they have insisted on payment for the full year, which totals $999 a significant and unnecessary cost for a woman-owned small business like mine.This company has demonstrated a lack of transparency and used high-pressure sales tactics during their calls. I have since requested a recording of the original sales call to verify what was said, but have not received it. I also reached out to multiple representatives to resolve the issue, explaining that I already had similar software and did not need or want their service, especially for a full year. Unfortunately, DearDoc has been unwilling to resolve this matter in good faith. Their approach is misleading, and they do not appear to handle complaints with integrity. I later discovered they have received 56 complaints over the past 3 years, which is very concerning. In summary, I believe this company misrepresented their offering, applied undue pressure during sales, and failed to honor what was originally agreed upon. I strongly caution others to avoid doing business with them.

  Business Response

  Date: 05/13/2025

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our **** company, I am here to assist you and address your concerns.
  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.
  Any additional details or feedback you would like to share about your experience with our product.
  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.
  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.
  Regarding the refund process, please refer to our terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.
  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.
  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.
  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.
  Email: ******************************************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.

• Initial Complaint

  Date:04/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Doc stated they would provide me with two years of service at a specific rate. However, after end of the first year, they charged me that total again. When I called to cancel, they wouldnt. They made our company make an appointment to cancel. After we had this meeting, they still wouldnt cancel. I had to make a complaint to my bank to stop them trying to draw out another $8000+.Lastly, they were not available to help with customer service at all, and the front office worker was very frustrated working with them over the past year.

  Business Response

  Date: 04/20/2025

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our **** company, I am here to assist you and address your concerns.
  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.
  Any additional details or feedback you would like to share about your experience with our product.
  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.
  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.
  Regarding the refund process, our support and billing team will work closely with you to initiate the necessary steps and ensure a smooth resolution. We kindly request your patience during this process, this resolution will be aligned with the agreed upon terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.
  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.
  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.
  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.
  Email: ******************************************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.
  Best regards

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** I was promised a minimum of 7 new non ******** new patients a month and here in is April 2025 and I am aware of just ONE new client total! I ]The staff claim they don't know the owners number or how to contact him no matter how many different of their staff I have asked for the owner to contact me to resolve a refund and to stop auto drafting $399/month from my bank account. They promise me going forward to keep their word but they won't return $ not earned which is like stealing and a scam. I had zero fix from what they didn't deliver going backward. I want my $ returned **** for all the months they didn't deliver their promise. On the 17th of the month, they keep taking my $ even though they haven't kept their end of the deal even for one month yet. Not one of their staff will let me to to the owner or the money decision maker. They are all playing keep away and claim they don't know higher *** phone #'s which is NOT believable.

  Business Response

  Date: 04/20/2025

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our **** company, I am here to assist you and address your concerns.
  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.
  Any additional details or feedback you would like to share about your experience with our product.
  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.
  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.
  Regarding the refund process, our support and billing team will work closely with you to initiate the necessary steps and ensure a smooth resolution. We kindly request your patience during this process, this resolution will be aligned with the agreed upon terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.
  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.
  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.
  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.
  Email: ******************************************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.
  Best regards

  Customer Answer

  Date: 04/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have tried over and over leaving phone messages to your number begging for a return call from the CEO or the person in charge of refunds for months and months with only being told the person who answered the phone has no phone numbers to anything I am requesting. When I request the same from ***, *******, and ***, I am told the same thing and asked to just move forward and not look backward for the 9 months that I never got the minimum 7 new NON ******** patients per month! No one will connect me higher!  Since you claim all calls are recorded, listen to ALL my calls and especially the original call on the day ******* "*****" ****** signed me up on September 2024. Call my cell ************ texting me first what # you will be calling me from so unknown calls are silenced and go to voicemail as a possible spam or scam.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** **********
  
  
  
  
   
  

  Business Response

  Date: 05/13/2025

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our **** company, I am here to assist you and address your concerns.
  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.
  Any additional details or feedback you would like to share about your experience with our product.
  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.
  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.
  Regarding the refund process, our support and billing team will work closely with you to initiate the necessary steps and ensure a smooth resolution. We kindly request your patience during this process, this resolution will be aligned with the agreed upon terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.
  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.
  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.
  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.
  Email: ******************************************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.
  Best regards

  Customer Answer

  Date: 05/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  No one has ever returned my calls. I have requested this over and over from *** and ******* (who have been assigned to my account early on) and they just ignore me and tell me to don't look backward to all their broken promises and move forward.  They just keep stealing my $399 each month causing my acct to get overdraft fees because they didn't keep their volume minimum commitment EVER &  hardly doing anything to earn it . Not once since Septs 2024 , reached their "minimum" promised of 7 new clients non-******** per month!  I am so upset that they refuse to let me talk to someone higher up and tell me that it is not possible!  Unbelievable.  Can you have the founder/ owner contact me ASAP  so I can let him know how his employees won't let me talk to anyone but them and they ignore my requests? MY CELL is ************ and work ************

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** **********