ComplaintsforPremium Merchant Funding One, LLC

• Initial Complaint

  02/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This Company has called me up to 19 times a day. They are looking for ************************* I have told them this is not his number. Several of the people have then asked if I wanted money for a business. I have told them no, and I am on the National Do Not Call list and they are still harassing me. This needs to stop. I do not know how else to say this is not ************************* number, I do not want a loan, stop calling me!

  Business response

  02/08/2024

  Dear ******,

  I am writing in response to your complaint filed regarding unwanted calls from our company. Firstly, please accept our sincerest apologies for any inconvenience or frustration this situation has caused you.

  Upon receiving your complaint, we immediately investigated the matter to identify the root cause of the issue. We understand that you have been receiving numerous calls intended for someone named **************************

  Please be assured that we take compliance with all applicable laws and regulations, including those governing telemarketing practices, very seriously. It is not our intention to cause any annoyance or inconvenience to individuals who have not solicited our services. We are committed to resolving this matter promptly and ensuring that you are no longer contacted by our company.

  To address this issue, we have taken the following steps:
  1. We have updated our records to remove your phone number from our calling list immediately.
  2.We are conducting a thorough review of our internal processes to prevent similar incidents from occurring in the future.

  Again, we sincerely apologize for any distress caused by the repeated calls, and we appreciate your patience and understanding as we work to resolve this matter. Should you have any further questions or concerns, please do not hesitate to contact us directly at ***************************.

  Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.

  Customer response

  02/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. The calls have stopped today. Hopefully it will continue that way in the future.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  01/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I receive numerous calls a month I keep telling them I am not interested and to stop calling me. Today I received another series of calls I could hear they were calling from one of the rooms with dozens of ******************. I told him it was being recorded and to not contact me any more. He called me back 3 times in less than a minute after I said that!.The previous day they called me 2 times in 10 minutea

  Business response

  01/30/2024

  Dear ****,

  We sincerely apologize for the inconvenience caused by the unwanted calls you've experienced from our company. Your concerns are important to us, and we appreciate you bringing this matter to our attention.
  Rest assured, we have submitted your information to our internal Do Not Call list, and you should no longer receive any further calls from us. Please note that in limited circumstances complete removal from our calling list *** take 1-2 days.

  We take your privacy seriously and are committed to ensuring that your preferences are respected.

  If you have any additional details you'd like to share or further concerns, please don't hesitate to reach out to our customer service team at ******************* We appreciate your understanding and thank you for the opportunity to address and resolve this issue.

• Initial Complaint

  12/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been corresponding with company rep ************************* about invoice factoring over the past month. I have sent everything that was requested and I was told someone would be calling me. I have been waiting for a call back. I have also called and left messages ad sent out several email for over a week ad nobody had been replying to me. I called the general number for the company today at ************ but nobody answered it. I'm not sure if this is some kind of scam to get my information but I need a call back immediately at ************ and please identify yourself with PMF. I have also recently noticed that the emails sent to ************************* now is getting returned with this message: Your message wasn't delivered to ***************** because the address couldn't be found, or is unable to receive mail.Please call me to discuss what is going on. Thank you!*************************** Cell: ************** Office: ************** Email: ********************

  Business response

  01/03/2024

  Good afternoon,

  I received correspondence that your reps have been in contact with you and your deal is progressing. 

• Initial Complaint

  11/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have applied for a business loan with this company. After I declined their offer, they sold my information (Bank statements,W2s and tax returns). to other lenders.I want them contact all the lenders they sold my information to and have them stop harrassing me and even my wife.

  Business response

  11/28/2023

  We appreciate your feedback and want to assure you that we take your concerns seriously. Any indication that any of our data is being shared outside of our organization to contact you is a privacy violation that we absolutely do not condone. We have already reached out to assist you and initiate an investigation into the matter.
  
  We are committed to resolving this issue promptly and will take necessary actions to cease any further communication with you and your wife from other lenders.
  
  Our team will stay in contact with updates as we work to address your concerns.

   

• Initial Complaint

  08/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We have received multiple calls every day, from different phone numbers. All are starting to tell us that they are calling about our request for a business loan. Today one such person, ******, started yelling at me for taking out multiple loans and why did we take out the loans and threatening me if I didnt work with him. When I asked him his full name, not an alias, and his company full name and to speak to his supervisor, he advised me that he owns the company. He proceeded to sexually harass me and refuse to give me his full name. He even called me back again and continued the harassment. We owe no money, we dont have a business loan. And quite frankly Im not willing to give them any information that could be used to further scam us. I will file a complaint with our local police

  Business response

  08/22/2023

  Dear *****************,

  I hope this message finds you well. I would like to start by extending sincere apologies for the distressing experience you've encountered. We take matters such as these extremely seriously and would like to assure you that we have every intention on taking immediate steps to address your concerns in any ways we can.

  First and foremost, I'd like to let you know that the conduct you've described is completely unacceptable at PMF, and is in direct violation of our company's values and policies. If you were in fact contacted by a representative of our firm, we are committed to taking swift action to rectifying this. Please accept our most genuine apologies, and know that these actions are not reflective of the standards we uphold here.

  That being said, any additional information you may have regarding the name, email, or phone number of this possible representative would be greatly appreciated in conducting an internal investigation on the identity of the person you are describing. You may email me personally at *****************

  Additionally, we understand your concerns regarding the unwarranted contact you've been receiving. Your contact information was likely sourced from a third-party marketing provider that we utilize for outreach. However, in light of your desired resolution, we are committed to complying with your request for no further contact. Please email your email address and phone number to ************** or to myself. Your contact details will be promptly removed from our database, and we will take the necessary steps to ensure that you do not receive any further communication from our company.

  If you have any further questions or concerns, please do not hesitate to contact me directly, or reach out to our customer support team at ******************.
  Thank you for bringing this matter to our attention. We genuinely regret any inconvenience you have faced and remain committed to rectifying this situation and restoring your faith in our company.
  Sincerely,

  *********************************

  Operations Director

• Initial Complaint

  07/14/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They will not stop spamming you with calls and emails. One employee verbally threatened to release my personal info to other companies without any consent. I have never reached out to this company. They reached out to me and they do not seem to understand the meaning of Im not interested or the meaning of take me off your contact list.

  Business response

  07/25/2023

  Thank you for taking the time to share your feedback regarding your experience with Premium Merchant Funding. We apologize for any dissatisfaction you may have encountered and would like to address your concerns.

  At Premium Merchant Funding, we strive to provide excellent customer service and create positive experiences for our clients. We take all feedback seriously and use it as an opportunity to improve our services. We regret to hear that you felt our representatives were rude and unprofessional during your interaction.

  We want to assure you that this behavior does not align with our company values or the level of service we aim to provide. We believe in treating all customers with respect and professionalism, regardless of the situation. We are committed to thoroughly investigating your claim and taking appropriate action to rectify any issues within our organization.

  We understand your frustration and disappointment, as it is not the standard we set for ourselves. We want to learn from this experience and address any shortcomings to prevent similar situations in the future. Your feedback is crucial in helping us identify areas where we can improve our training programs and ensure our representatives consistently uphold the highest standards of customer service.

  Once again, we apologize for any inconvenience you may have experienced, and we appreciate your feedback. We value your business and hope that we can regain your trust by addressing your concerns and providing you with the quality service you deserve.
  
  

  
  

• Initial Complaint

  06/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Subject: Formal Complaint Against Premium Merchant Funding for Persistent Spam Calls Dear Better Business Bureau,I am writing to file a formal complaint against Premium Merchant Funding regarding their persistent and harassing spam calls. Despite multiple attempts to request the removal of my phone number from their contact list, the company has continued to engage in intrusive and unwanted phone calls. This relentless behavior has caused me significant distress and inconvenience, and I believe it constitutes a violation of my privacy rights.The following details outline the ongoing issues I have faced:Frequency of Calls: Premium Merchant Funding has been repeatedly calling me on an extremely regular basis, often multiple times a day, without any legitimate reason for contacting me. These incessant calls have disrupted my personal and professional life, causing unnecessary interruptions and stress.Failure to Comply with Requests: On several occasions, I have explicitly requested that my phone number be removed from Premium Merchant Funding's contact list. However, their representatives have consistently ignored my pleas and continue to contact me persistently, even after expressing my lack of interest in their services.Use of Alternate Numbers: In an attempt to evade being blocked, Premium Merchant Funding has resorted to calling me from different phone numbers each time. This deceptive practice further demonstrates their disregard for ethical business practices and highlights their intent to engage in unwanted communication.I have taken multiple steps to address this issue, including blocking their phone numbers, contacting them directly to request cessation of calls, and expressing my lack of interest in their services. Despite these measures, Premium Merchant Funding has shown a blatant disregard for my rights as a consumer and has continued to invade my privacy through unsolicited and intrusive calls.

  Business response

  06/22/2023

  The number and email address have been added to our internal Do Not Contact list. IF any issues persist, please reach out to us directly at ******************. 

  Customer response

  06/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************
  
  
  
   
  
  

• Initial Complaint

  05/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Repeatedly called me at 10pm and woke me up. Called me back after I told them to stop. Kept harassing me. Totally rude and unprofessional. Had to block their different numbers. And my number is on the do not Call list so they should not call me and it was after 8 pm

  Business response

  07/03/2023

  Hello *****,

  I apologize for the said representative behavior. We have reached out to the representative to request further information. 
  We do not conduct ourselves in such a manner and under no circumstances do we condone this type of behavior. 
  We sincerely apologize for the inconvenience and we are committed to making this right. 
  I have received confirmation from our DNC department that you have removed you from all marketing. 
  If you need anything else from us please reach out directly to ***************************

• Initial Complaint

  05/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Company was constantly spamming me. Called them to ask them to stop, and they started calling me directly. Blocked their number, they called again from another number. I never asked them to contact me for information about any of their services. Spamming me was one thing, calling me to harass me is another.*********************** ***************** emailed me a called me from ************ "****" called me from ********

  Business response

  05/01/2023

  We apologize for any inconvenience or frustration this may have caused you.
  
  We take customer feedback seriously and strive to ensure that our communication with customers is respectful and compliant with all relevant laws and regulations. Upon receiving your complaint, we immediately investigated the matter and identified the source of the problem.
  
  We reached out to you via email and phone, and we are pleased to inform you that the matter has been resolved. We have taken the necessary steps to ensure that you will no longer receive any unwanted communication from our company.
  
  We sincerely apologize for any inconvenience or distress caused by this incident. Please do not hesitate to contact us if you have any further concerns or feedback.
  
  Thank you for bringing this matter to our attention, and we appreciate your understanding and cooperation in resolving this issue.
  
  Best regards,

  Customer response

  05/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  04/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ********************** from Premium Merchant Funding contacted me very kindly and offered me incredible amounts and rates. They asked me to fill out an application and send them the last 4 statements of my company's account. I fulfilled all the requirements and sent everything, then I wrote to him asking if he received everything and he confirmed that he did. After that, he disappeared, and I never heard from him or ********* again. The most surprising thing is that another person from the same company contacted me again offering me the same thing and asking me to send them all my information. Be careful with these people, they take your information and disappear.

  Business response

  04/24/2023

  I appreciate your patience in this matter. Premium Merchant Funding is committed to providing excellent service to our clients and has been in contact with the consumer to address any concerns.
  Please be assured that we take great care to insure the privacy of all banking information we receive.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩