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Review from Mahriana R
1 star05/18/2023
I previously wrote a five-star review for the Aldo cendrix sandals that I bought from Nordstrom Rack. After a month and a half, on a gentle walk with my family, the strap just split, and the sandals were rendered unusable. I reached out to Nordstrom Rack and they let me know that I was literally one day outside of their return window, and that there was nothing they could do. They advised me to reach out to Aldo directly. I waited over a half hour on Aldo's website chat. I understand that because I didn't buy the sandals directly from them, Aldo had no responsibility to me, but they could have done the right thing. They told me there was nothing at all that they could do. So now I'm a stay-at-home mom who fully intended to wear the sandals as my spring and summer go to, but have no sandals and no way of relinquishing my money to buy new ones. Absolutely terrible quality and terrible customer service from Nordstrom Rack and **********************. Will not buy again, but they seemed unmoved by it. I hope you have a different and better experience.
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