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Business Profile

Optical Goods

Firmoo Online Optical Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

Customer Review Ratings

4.72

Average of 77 Customer Reviews

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Review Details

  • Alexis M

    Date: 05/18/2025

    My glasses prescription was prefect, They came at a very reasonable time, very amazing prices. I'm genuinely surprised to know this company isn't accredited because the quality is the same as more reputable companies. I hope to see Firmoo take the steps to become accredited in the future.

    Firmoo Online Optical Store

    Date: 05/20/2025

    Dear ****** ****,Thank you so much for your kind words and the wonderful review! We are thrilled to hear that you are satisfied with your glasses and the service you received from Firmoo. Your feedback means a lot to us and helps us continue to strive for excellence.We appreciate your understanding and hope that you will continue to support us as we work towards accreditation. We are committed to maintaining the high quality that you experienced and are always looking for ways to improve.Thank you once again for your support and for sharing your positive experience with others. We look forward to serving you again in the future!Best regards,Firmoo **************** Team

  • Joy B

    Date: 05/17/2025

    Firmoo is one of the best online prescription eye glass sellers. They have a 24/7 chat line and if you need to talk to a real person, less than a minute they'll be online to help on anyway!!

    Firmoo Online Optical Store

    Date: 05/18/2025

    Dear ***,Thank you so much for your wonderful review! We're thrilled to hear that you had such a great experience with our 24/7 chat support. Your satisfaction is our top priority, and we're glad we could assist you so quickly. Keep shining, and we look forward to serving you again!Best regards, Firmoo Team

  • Briana T

    Date: 04/18/2025

    Firmoo has a 24/7 chat line that an actual human will respond to in less than a minute. They are extremely quick, helpful, and professional. They give recommendations and suggestions for keeping your glasses in good condition and shipping is fast and reliable. The prices are amazing and the sales are often enough that I feel like youre always getting a fantastic deal.

    Firmoo Online Optical Store

    Date: 04/20/2025

    Dear ******,Thank you so much for your amazing review! Were thrilled to hear that youre happy with our 24/7 chat service, and well keep working hard to maintain that quick and helpful support. Were also glad to know that our shipping and pricing have met your expectations. Keep an eye out for more great dealswere always looking for ways to surprise and delight our customers! Thanks again for choosing *************************** regards,The Firmoo Team

  • Ashley R

    Date: 04/11/2025

    Honestly one of the best websites to purchase prescription glasses. The customer service is quick, responsive, and resolution based. Firmoo will always be my prescription glasses go to. Thank you

    Firmoo Online Optical Store

    Date: 04/14/2025

    Thank you so much, ******! We're thrilled to hear that you had such a great experience. Your kind words mean a lot to us. We'll keep working hard to make sure you always get the best service. Looking forward to serving you again!

  • Jael S

    Date: 03/23/2025

    Firmoo is a reputable company that makes purchasing eyeglasses simple. I have used them for many years and they make everything so simple.

    Firmoo Online Optical Store

    Date: 03/25/2025

    Dear **** ********,Thank you so much for your wonderful review! We are thrilled to hear that you have had such a positive experience with Firmoo over the years. Your kind words mean a lot to us, and we are committed to continuing to provide the best possible service to make your eyewear purchasing journey as seamless as possible. If you ever have any questions or need further assistance, please don't hesitate to reach out. We truly appreciate your loyalty and support!Best regards,Firmoo **************** Team

  • Lori H

    Date: 03/21/2025

    Firmoo has the best, cutest styles of glasses as well as the best customer service! My daughter and I both have several pairs of Firmoo glasses and we love them and get lots of compliments on them!

    Firmoo Online Optical Store

    Date: 03/23/2025

    Dear ****,Thank you so much for your wonderful review! Were thrilled to hear that you and your daughter love your Firmoo glasses and that theyve been getting so many compliments. Your kind words mean the world to us and truly make our day. Were glad youve had such a great experience with our styles and customer service. If you ever need anything or have more feedback, please dont hesitate to reach out. Keep shining with your cute glasses!Best regards,Firmoo **************** Team

  • Buddafly D

    Date: 03/02/2025

    I love and recommend Firmoo to family, friends and clients. They are affordable and have great deals on their product. They have a wide variety of cute glasses and sunglasses. They have wonderful customer service especially if you aren't satisfied with their product and ordering online from them is a breeze. I've been shopping with them for years and will continue to do so. Keep up the great work and great prices Firmoo! ?? You make wearing 4 eyes look cool ????

    Firmoo Online Optical Store

    Date: 03/03/2025

    Hi Charisma,Thank you SO much for your heartfelt review and for being a loyal Firmoo supporter over the years! ?? Were thrilled to hear youve had such positive experiences with our products, prices, and customer service. Its customers like you who inspire us to keep delivering stylish, affordable eyewear and a seamless shopping experience.Your kind words about sharing Firmoo with loved ones mean the world to ustheres no better compliment! And hey, were just here to make "4 eyes" look fabulous ??. Keep rocking those glasses, and well keep working hard to earn your continued trust.Warm regards,The Firmoo Team

  • Wolfgang P

    Date: 02/25/2025

    really good. easy to update prescription. glasses look the same in person as online. they fit well and the lenses are good. arrived fast and undamaged.

    Firmoo Online Optical Store

    Date: 02/27/2025

    Hi ********,Thank you so much for taking the time to share your experience! Were thrilled to hear that the glasses arrived quickly, fit perfectly, and live up to the online visuals. Making prescription updates hassle-free is a priority for us, so were glad that process was smooth for you.Its also wonderful to know the lenses met your expectations and that everything arrived in pristine condition. Enjoy your new glasses, and dont hesitate to reach out if you ever need anything in the future!Wishing you clear vision and stylish days ahead,Firmoo Customer Sevice Team

  • Isabella A

    Date: 02/24/2025

    I've ordered multiple times for them. All my glasses came quickly and worked perfectly for my prescription. Obviously not the highest quality glasses, but a great deal with tons of cute styles.

    Firmoo Online Optical Store

    Date: 02/26/2025

    Hi ********,Thank you so much for your kind words and for being a loyal customer! ?? Were thrilled to hear your glasses arrived quickly and are working perfectly for your prescription. While we aim to balance affordability with quality, its wonderful to know our cute styles hit the **** for you!Your support means the world to us, and well keep striving to deliver great value and service with every order. Dont hesitate to reach out if you ever need anythingwere always here to help!Hope to see you again soon!Firmoo **************** Team

  • Amanda A

    Date: 01/22/2025

    Firmoo is the one stop shop for all things glasses. Their customer support is amazing, courteous, and very helpful. Their promotions are amazing and they run sales often. Their frame selection is far superior to any other brand or eyeglass company. They're innovative and I cannot recommend them enough. I have shared Firmoo with friends, family, and colleagues. I ALWAYS order my family's glasses from here and would highly recommend others ordering from Firmoo. They also take suggestions on frame designs from their supporters. Shipping is always on point and their glasses always come well protected in a beautiful hard case with cleaning cloth.

    Firmoo Online Optical Store

    Date: 01/24/2025

    Dear ******,Thank you so much for your incredible review! We're absolutely thrilled to hear that you've had such a positive experience with Firmoo. Your kind words about our customer support, promotions, and frame selection truly mean the world to us. It's wonderful to know that we've been able to exceed your expectations and that you're so happy with our products and services that you've shared us with your friends, family, and colleagues.We're delighted to hear that you always choose Firmoo for your family's glasses needs. Your suggestion about taking frame design ideas from supporters is a testament to your engagement with our brand, and we truly value your ********** assured, we'll continue to work hard to maintain the high standards you've come to expect from us. We're committed to providing you with even better products and services in the future. Thank you again for your support and recommendation. We look forward to serving you and your family for many more purchases to come!Best regards,Firmoo **************** Support

Firmoo Online Optical Store is NOT a BBB Accredited Business.

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