ComplaintsforTrusted Media Brands, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Received a $10 check from this company for overcharging on a book I supposedly purchased. I did not purchase anything from this company. I find this unusual and a come on to-get further info from either depositing or cashing the check. Is this a new fishing tactic ?Business response
04/06/2024
Dear Mid-****** Dispute Services,
I write in response to your letter dated April 5,2024 regarding the complaint for ***************************. I would like to provide some information about the customers order and clear up any misunderstanding.
On March 6, *************************************** the Best of Family Handyman book series. The book was mailed on April 26, 2023.
The second book in the series was mailed on October 2, 2023.
We received a request to cancel the book series on January 16, 2024. On March 22, 2024, our computer generated a refund for $10.00.
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.
Please contact us if we can be of further assistance.
***********************
Customer Service CenterInitial Complaint
03/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Paid for a two (2) year extension to our subscription and only received a one (1) year extension.I have tried to contact customer service twice and have not received a reply. We sent a check on Jan 6, that was cashed for the two year extension. The extension that they posted was for only one year. This is not the first time they have done this with promotions. My e-mails have had no response.Business response
03/07/2024
We apologize for the inconvenience ************************ has experience.
We cannot locate a subscription for ************************ with the information provided. Please provide the name and address as it appears on the address label and the name of the magazine they are receiving.
Initial Complaint
03/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I orders 3 books received 2, of which one was the wrong book. there costumers survive site wants to charge you $1. to help you and ask for more credit card information. They offer no answer to when or if I will receive the third book also. I want to return the wrong book and receive the one I ordered and find out about the third book. They offer no contact phone number. and just want emails.Business response
03/01/2024
We are not able to locate the order with the information provided.
Please provide the name and address used for the order.
Initial Complaint
02/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Birds and blooms keeps trying to bill me for: Account Number: *************************** *********************************** AddressIve already submitted one complaint to stop trying to bill me for someone else purchase. And they were supposed to remove my email from their list. I want this to stop.Business response
02/20/2024
Account # BNB *********
Dear Mid-****** Dispute Services,
I write in response to your letter dated February 20, **** regarding the complaint from ***********************. I would like to provide some information about the customers order and clear up any misunderstanding.
We have removed Ms. ******* email address from the incorrect account. She should not receive any further correspondence regarding the subscription for ****************************
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.
Please contact us if we can be of further assistance.
***********************
Customer Service CenterCustomer response
02/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
02/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Were Billed for Product NOT ordered ! Made phone call and told YES ,I did place any orders and removed from Billing list in Nov 2023 . Rcvd Letter from *********** collections 2/09/24 for amount of $24.95 ! Called *********** ,they said they would file dispute and not contact again ! I E-mailed Media Brands in DEC 2023 to DO NOT SHIP ,DO NOT CONTACT with reference to EMAIL and or ADDRESS ! Still being Harrassed ! This are CLASS ACTION CONSPIRACY to DEFRAUD ! I am ancient Senior who being punished for none of my own actions .Business response
02/15/2024
Dear Mid-****** Dispute Services,I write in response to your letter dated February 13, **** regarding the complaint for *********************************. I would like to provide some information about the customers order and clear up any misunderstanding.
On August 11, ********************************************************* Select Editions series (a copy of the order we received is included). As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series with no obligation to buy and the option of canceling membership at any time. We shipped the book on August 24, 2023.
The next book in the series was shipped to the customer on October 10, 2023 along with an invoice.We have discontinued the customers enrollment in the series and cancelled any unpaid invoices for this series. The customer may keep the book and should disregard any further invoices.
We have also removed the customer from our promotional list for new products.
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.
Please contact us if we can be of further assistance.Customer response
02/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolvedI called in October and were told by Repesetative NO order on my behalf had been placed ! I made the outoing call on a phone I made 10 outgoing calls on over a decade ! I were told I were removed from Billing list and no further contact would be made ! I cannot hold a book as my AGE and Health does not permit . No way I would ever place an ORDER for something I had NOT ordered the previous 60 plus years prior ! I have DO NOT CONTACT in place and BLOCK emails from UNTRUSTED MEDIA ! With hundreds of Disputes ,clearly this are a fraud on behalf of trusted media brands ! With seven addresses and 20 hidden and changed phone numbers clear less then reputable company .
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************************
Initial Complaint
02/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This company sent me unsolicited books under the guise of Reader's Digest, and are now billing me for these books. There is no contact information listed to return these, nor any billing showing on my Reader's Digest account. This is extremely deceptive, especially to the elderly who would assume something was free or would automatically just send a check out. I view this as grounds to *** should I continue to be billed and/or sent to a collection's agency. Please remove me from this service immediately and cancel invoices.Business response
02/12/2024
I write in response to your letter dated February 12, ****, to provide some information about the customers order and clear up any misunderstanding. I would like to provide some information about the customers order and clear up any misunderstanding.
On September 8, 2023, we received an order from the customer for a book in the Fiction Favorites book series. As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series approximately every 6-8 weeks with no obligation to buy and the option of canceling membership at any time. We shipped the book on September 13, 2023.
The next book in the series was shipped to the customer November 15, 2023, along with an invoice.
The next book in the series was shipped to the customer January 16, ****, along with an invoice.
We have discontinued the customers enrollment in the series and cancelled any unpaid invoices for this series. The customer *** keep the book and should disregard any further invoices that *** be in process for that book.
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer *** have encountered with our company.
Please contact us if we can be of further assistance.
*****************************
Customer Service CenterInitial Complaint
02/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
There are 2 complaints that we have with Readers Digest.1. on Oct. 26, **** we sent them a check for $35. 53 cents and at that time, we wrote them a letter when we sent them the check telling them we did not want anymore magazines or any books or anything from their company. Then this month, January 2023 they sent us another magazine. Plus on Nov. 14, 2023 they sent us another bill for the $35.53 we had already sent to them.2. We received 2 books in late September and early October that we thought were free. We did not order them but we received a bill for $71.06 on October 31, 2023 for those books that we did not want or order. Plus, after our letter to stop send us anything, and they just sent us another magazine after the letter we sent them on Oct. 26, 2023, that we wanted nothing to do with them or their products anymore. We do not want to pay the $71.06 that they bill us as first it is an outrageous price and second, we did not order the 2 books.We don't want anything to do with these schemers.Business response
02/09/2024
Dear Mid-****** Dispute Services,
I write in response to your letter dated February 8, **** regarding the complaint by *************************. I would like to provide some information about the customers order and clear up any misunderstanding.
On March 30, ********************************************************* Select Editions series (a copy of the order we received is included). As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series with no obligation to buy and the option of canceling membership at any time. We shipped the book on April 10, 2023.
The next book in the series was shipped to the customer on June ******* ,along with an invoice.The next book was sent September 22, 2023.
We have discontinued the customers enrollment in the series and cancelled any unpaid invoices for this series. The customer may keep the books and should disregard any further invoices.
In addition, we have processed refunds for the subscriptions to Reader's Digest and Taste of Home. The March/April **** issue will be the last issues this customer will receive.
We have also removed the customer from our promotional list for new products. If the customer has received promotions by mail, it could take up to two months for these promotions to stop, since promotions are preprinted in advance. The customer should disregard any such promotions.
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.
Please contact us if we can be of further assistance.Initial Complaint
02/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am a subscriber to the Readers Digest magazine. However, about July 2023 I received an unsolicited book from the "Fiction Favorites" genre. The bill included with this book was about $35.61. I did not pay it. I never ordered this book nor do I want it now. Around two months later I received another book from the same class.This time I received a bill for about$64.00. I was angry. My husband called a number provided on the bill. He talked to a man who said he would cancel the bill, cancel the "subscription" to the Fiction Favorites book and either keep the book or return it to sender. This book was returned to the sender. Then on February 2, ****, I received a third book. The bill this time was $71.22. I have not paid this bill nor do I intend to pay it. I have returned the book to the sender again.My request is three fold: (1) I want the books to stop being sent to me; (2) I want the total bill to be canceled; and (3) I want the company to ensure that my excellent credit rating has not been damaged by this company's unwanted actions.Business response
02/08/2024
I write in response to your letter dated February 7, ****, regarding the complaint by ***********************. I would like to provide some information about the customers order and clear up any misunderstanding.
On October 6, ********************************************************* the Fiction Favorites Book series (a copy of the order we received is included). As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series with no obligation to buy and the option of canceling membership at any time. We shipped the book on October 13, 2023.The next book in the series was shipped to the customer on November 28, 2023 along with an invoice. We received the book this customer returned, and the invoice was cancelled.
The next book in the series was shipped January 23, ****.
We have discontinued the customers enrollment in the series and cancelled any unpaid invoices for this series. The customer may keep the book and should disregard any further invoices.
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.
Please contact us if we can be of further assistance.Initial Complaint
02/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Last month, I received an un solicited paperback book in the mail from Readers Digest. I later received an invoice for $72.00 and a letter saying I would be sued if I did not pay. I sent in them a check, but have now received another book with an invoice for $69.90. I did not order any books from them. How do I get them to stop sending theses books to me?Business response
02/05/2024
I write in response to your BBB complaint dated February 5, ****, to provide some information about the customer's order and clear up any misunderstanding regarding the customer's complaint.
On June 29, 2023, we received an order from the customer for a book in the Fiction Favorites book series. As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series approximately every 6-8 weeks with no obligation to buy and the option of cancelling membership at any time. We shipped the book on August 18, 2023.
The next book in the series was shipped to the customer on October 10, 2023, along with an invoice.
The next book in the series was shipped to the customer on November 28, 2023, along with an invoice.
The next book in the series was shipped to the customer January 23, ****, along with an invoice.
We have discontinued the customer's enrollment in the series and cancelled any unpaid invoices for this series. The customer *** keep the book and should disregard any further invoices that *** be in process for that book.
A refund check is being sent under separate cover. Please allow 3-4 weeks to receive it.
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer *** have encountered with our company.
Please contact us if we can be of further assistance.
*****************************
Customer Service CenterInitial Complaint
01/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
THIS COMPANY IS BILLING ME FOR MERCHANDISE THAT I DIDN'T ORDER AND NEVER RECEIVED. I HAVE RETURNED THEIR BILLS ALONG WITH NOTES TO THAT EFFECT BUT THEY CONTINUE TO BILL ME. I DON'T KNOW IF THEIR ALLEGATIONS WILL EVENTUALLY IMPACT MY CREDIT RATING BUT IF SO I WILL *** THEM FOR DEFAMATION OF CREDIT. ONE WOULD THINK THAT THE TWO PREVIOUS NOTES I SENT BACK TO THEM ON THIS EXACT SUBJECT WOULD HAVE STOPPED THEM FROM CONTINUING TO BILL ME. BY THE WAY - I'M VIRUALLY BLIND AND CAN'T SEE OR READ ****S SO I WOULD NEVER HAVE ORDERED THE **** THEY ARE BILLING ME FOR. ALSO, MY DAUGHTER IS WRITING THIS COMPLAINT FOR ME. I HOPE IT HELPS OTHERS WHO ARE BEING VICTIMIZED BY THIS COMPANY.Business response
01/30/2024
******* ***** ****** ** *** **** ****** ** ***** ******* *** **** *** ********** ******* ******** ***************************************** **** ***** ********* ** ***** *** ********* ** ******** ******* * *************
Dear Mid-****** Dispute Services,I write in response to your letter dated January 29, **** regarding the complaint by *********************. I would like to provide some information about the customers order and clear up any misunderstanding.
On February 1,2023, we received an order from the customer for a book in the Best of ********************** Book series (a copy of the order we received is included). As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series with no obligation to buy and the option of canceling membership at any time. We shipped the book on February 1, 2023.
The next book in the series was shipped to the customer on June 27, 2023 along with an invoice.
We have discontinued the customers enrollment in the series and cancelled any unpaid invoices for this series. The customer may keep the books and should disregard any further invoices.
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.
Please contact us if we can be of further assistance.
***********************
Customer Service Center
*** *********************** ** *** ** ********** *****
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Customer Complaints Summary
153 total complaints in the last 3 years.
43 complaints closed in the last 12 months.