ComplaintsforEssence Ventures LLC
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Complaint Details
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Initial Complaint
08/30/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I reported this company to BBB recently, despite this they are still illegally sending me magazines which I did not order. I know what their scam is; they will eventually send me a bill for these unwanted magazines, which constitutes MAIL FRAUD. This is not a legitimate business, what they are doing is completely illegal, and I will be reporting them to the appropriate authorities.Business response
08/23/2023
To Whom It May *********************** are not aware of what magazines she is referring to; we have reached out and left several messages to get more information.
Unfortunately, no one has gotten back to us.
Thank you.
Customer response
08/23/2023
they are lying. i have never received a single "message" of any kind from these people, only magazines which i didn't orderCustomer response
08/29/2023
Complaint: ********
I am rejecting this response because:If the ** Box number and address I provided does not belong to their company, why wouldnt they just say that in the first place? Also, why would they LIE and claim to have left me multiple messages when they havent left any?
Sincerely,
*******************************Customer response
09/29/2023
Better Business Bureau:
At this time, I have not been contacted by Essence Ventures LLC regarding complaint ID ********.I have never received any kind of communication from these people, just magazines I didnt order.
Sincerely,
*******************************Initial Complaint
04/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I gave permission to the company to publish an image of my likeness on their website in 2013. However, I would now like for the image to be removed. I have contacted the company several times over the last year (webmaster - ************************************ and the domain administrator - **************************************************************** to request removal of my image from the essence.com site. However, I never receive a response. It is critical that this image be removed as soon as possible.Customer response
05/15/2022
Better Business Bureau:
At this time, I have not been contacted by Essence Ventures LLC regarding complaint ID ********.
Sincerely,
***************************Initial Complaint
12/07/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On November 1, 2021 I was greatly offended by a post on the Essence Instagram page regarding ***************************. I attempted to communicate with the Essence ************ Team, the Director of ************ *******************************, and the technical team. No one addressed my concern and ****************** blocked my communications via Instagram. I find this to be disturbing and unreasonable. As a customer of the ****************** and its related holdings, we should be able to reasonably expect professional conduct, respect for freedom of speech, and conflict resolution in a timely manner.Customer response
01/18/2022
Better Business Bureau:
At this time, I have not been contacted by Essence Ventures LLC regarding complaint ID ********.
Sincerely,
*********************Initial Complaint
06/16/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I sent a card in with money order for magazine subscription. I never received any magazines so I asked for a refund. Never received refund. I would like my refund because they didn’t produce subscription. Is this fraud?
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.