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Business Profile

Prepaid Credit Cards

PEX Card
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 18th 2025 I used my PEX card at a gas pump. A hold was placed for $37.37. The pump was then only authorized to dispense $1.00 worth of gas. When customer ********************** was contacted I was informed of there is less than $49.00 on the card a hold will be placed for the remaining balance but only $1.00 will be dispensed. After several hours of research I can not find ANY information explaining that this would happen if I used my card at the pump. If a hold is being placed for $37.37 then that is how much gas should be dispensed. This does not seem like it is legal. Card holders NEED to be educated on this issue when using their card at the pump. I was left stranded with no gas because of this issue

    Customer Answer

    Date: 02/25/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******** ******



     

  • Initial Complaint

    Date:10/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We requested a new admin account as our last manager closed his account and we were effectively locked out of our own system. We put in a request to open a new account profile and were now on day 7 since weve had any help on this issue. This is 7 days now that we are unable to access our funds to fuel our fleet. We sent in all information needed to set up a new account.

    Business Response

    Date: 12/08/2022

    Thank you for taking the time to share your experience with us. We apologize for any inconvenience this matter may have caused.

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