Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a subscription of cleaning products from Blueland and I want to cancel my subscription. I am receiving products I don't need and there is no way to cancel my subscription from my account with this online business. I follow the directions and am continuously in a loop of going no where. I have reached out to the company by email numerous times and no one will respond. I do not know what to do to get out of my subscription. Thank you.

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Blueland regarding complaint ID ********.
  
  Sincerely,
  
  ******* ***********
  

• Initial Complaint

  Date:05/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have tried reaching out to customer service for weeks (original complaint on May 10 and now it is May 24). Only get automated/generic responses back and no resolution. Sent them a picture of my last order and that it seemed like they sent me two orders of dishwasher tablets rather than 1 order of dishwasher and 1 order of laundry detergent tablets. I didnt notice until recently since their packaging looks similar across the two products and you only notice if you carefully read the front lettering. Ive never experienced such poor/nonresponsive customer service before.

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *********
  
  
  
   
  
  

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the dishwash starter kit and only received the tin, not the tablets. Multiple emails to the company have not been answered.

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ****
  
  
  
   
  
  

• Initial Complaint

  Date:05/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a refill for laundry detergent tablets and dishwasher detergent tablets. Instead of the laundry detergent tablets I received an oxi clean refill which I cannot use and do not want. I have reached out online to Blueland 3 times asking how to resolve this and have not received a single reply. I am not willing to pay to return the wrong item since this mistake is not my fault. I also want a credit for the tablets which I did not receive. The order clearly states laundry detergent tablets not oxiclean. It is also ridiculous that there is no working telephone number for this business.

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Blueland has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two issues. I have attempted to reach the customer service on both, and haven't received a response for either. They don't have a customer service phone number, so it's impossible to reach anyone to resolve things. And they DEFINITELY do not respond according to the timeline they promise in their stock email response. The first issue was that when I used the dish soap, I start coughing every time, and it hurts my lungs. This seems to be an issue with their product. I'm concerned about it not being safe. I reported that, and I heard no response. That seems very problematic. Then most recently, I accidentally placed a duplicate order. I attempted to reach them immediately, within seconds of doing it, asking that they delete the duplicate item. I got their stock answer--we'll reply in 3-5 days. I wrote back several times, explaining that in 3 to 5 days the items would likely be shipped already. No response. Sure enough, I just got a notification that my order shipped, with duplicates. If they cannot address customer complaints in a timely manner, they this company should not be in business. I have appreciated their products, and have even told many people about them, but now I'm starting to question whether their products are actually as they present. If they aren't ethical enough to respond to customers, then how am I to know that they are legitimate on all levels.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought some products on Blueland. Their system accidentally deleted an item from my original order, so I placed another order for the 2nd item. I asked for shipping to be refunded since that was THEIR fault. No response. Weeks go by. Then all of a sudden they sent me 2 of the same product, and I was charged. Same thing, I reached out to customer service for a return, weeks go by, no response. I am now at the point where I will call my credit card to deny the charges. Also when I asked for the return, the amount they were going to send me was 25% less than what I had paid??!! Are you kidding me? You just arbitrarily decide what you are going to refund me? Yeah, stay away from this company. I am even suspicious of their products now. For a company to call themselves "green" or "clean" and then scamming customers along the way? NO thanks.

• Initial Complaint

  Date:05/05/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 18, 2025, Order placed/items purchased Hand Soap Pump, Quantity: 2; Total: $6.00 Hand Soap Starter Set, Quantity: 1; Total: $10.00 Laundry Detergent Tablet Refills, Quantity: 1; Total: $21.00 Oxi Laundry Booster Refills, Quantity: 1; Total: $36.00 Glass + Mirror Cleaner Starter Set, Quantity: 1; Total: $16.00 Dish Soap Starter Set, Quantity: 1; Total: $18.00 Dishwasher Detergent Tablet Refills, Quantity: 1; Total: $21.00 Hand Soap Starter Set, Quantity: 1; Total: $10.00 Hand Soap Pump (Extra), Quantity: 3; Total: $0.00 Hand Soap Starter Set, Quantity: 1; Total: $10.00 Total: Discount (29.60)Subtotal: ****** Tax: 7.11 Total: $125.51 *I received the Blueland order on Saturday, April 19 at 2:48 *********************** with Blueland initiated to advise of missing items within the order and inconsistent products received. Please see below:On Apr 21, 2025, at 11:57AM, ********************** wrote:?Good morning! I recently received an order from Blueland however, there were some items missing and inconsistent. First, I ordered the dish soap starter set and only received the shaker, did not receive the 16 oz refill pouch.Second, I ordered 3 hand soap starter sets and only received 2 of the 3 bottles. The inconsistency in the order pertain to the bottles. I received 2 original/clear bottles however the design on the front of the bottles are different. One of them has the words foaming hand soap and Blueland on the front. The other bottle has just the words Blueland in small print and in navy (or black color). I do prefer the bottle that does not sat foaming hand soap on the front however. On Apr 21, 2025, at 11:36AM, Blueland Team ******************************* wrote:?Hi *****,Thanks for your email and support of Blueland! How can we best assist you?Alexa Blueland Customer Support On Mon, Apr 21, 2025, at 03:14 PM, ***** ******** wrote:Other **I sent 10 requests to ******************************************************************************************************* team with no response, items, or refund.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a cleaning kit package from Blueland. When I received the package it was missing items and one of the items was damaged. I contacted Blueland multiple times through email, text, online submissions and just receive an automated response from online contact submission only that someone will get back to me but no one has. I am missing a hand pump dispenser, laundry forever tin and oxi boost tin. In addition to missing items the dishwashing tablets were damaged when I opened the package.

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ********
  
  
  
   
  
  

• Initial Complaint

  Date:03/31/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Clean Suite Kit and a Foraged Collection Hand Soap Starter kit and two soap pumps on 03/15/2025. I have not received them as of today, 03/31/2025 inspite of many emails to their coustomer service which have all replied with a form email stating that they take 2-3 business days to process an order.

• Initial Complaint

  Date:03/22/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my order two weeks ago. Some of the items were far too strong of a scent, so I asked to initiate a return. I am unable to start my own return online because Im in ******. So everyday Ive been sending emails how to start a return. Its been two weeks with no responses. So I just want to be instructed how to send items back!