Complaintsfor32 Degrees, LLC
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Complaint Details
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Initial Complaint
02/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased 8 shirts. One order was a pack of 4 shirts and the other was an order for 4 separate shirts. I returned them all in the same package as they came to me. The claimed to only receive one shirt back and credited me $1.41. I emailed them many, many times with very detailed information and copies of my receipts and return confirmations! I always got a stupid response as if they had not even read the detailed information. I asked to have someone call me and was told that they are currently working to expand their phone system and that no one could call me. I also place another order as soon as I returned the first order and it has not yet arrived but supposedly is on the way. What a SCAM! They need to be stopped. What has our world come to?! Your help is greatly appreciated!!Business response
03/08/2024
Hi there,
We sincerely apologize for the less than average experience you've had with 32 Degrees so far. I went ahead and refunded you the $5 shipping fee for one of your returns since that is the cost of $5 shipping fee for all returns. Additionally, I just checked your last order, and our records indicate your order was successfully delivered. Should you have not received your order, please let us know.
32 Degrees
Initial Complaint
02/20/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ive been trying to initiate a return within the allotted period of time and the company 32 degrees is not getting back to me in the the allotted time. When there are damaged items, they ask you to contact them and that they will arrange for the return. I keep getting automated emails saying that theyre busy or that I should go through their portal which is used for regular returns but not for when theres an issue with the merchandise. I have been trying to contact them for over a month and they have failed to get back to me in a timely way which is pushed me beyond their return period. When they do respond they respond to some email where Im complaining about them not getting back to me with apologies for their delays but still not resolving the issue. There is still been no resolution to this as they say they dont have a phone number and theres no way that they can reach out to me other than email which they are not getting back to me with within a timely manner. Were now one day be on their 45 day return. And I asked them to send me something waving that so that I have it in writing since its been on their side that the delay has happened. They have not sent me anything in response other than letting me know that it is a complicated return and they are trying to figure out how to process it.Customer response
03/15/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding 32 Degrees, LLC has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*******************Initial Complaint
02/14/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I sent in returns from 2 orders using the online process and never received a refund. I sent an email to their info@ email giving them the specific order numbers and received an immediate boilerplate response directing me to the return process FAQ. I looked for a phone number and as another complaint mentioned, they have no phone number!!! Tried chatting today and waited 30 minutes for a live agent and never got one. Very, very, very poor customer service since no one will even reply to customer service issues!! In the unlikely event that someone from this company sees this complaint, my order numbers are ******* and *******. I'd appreciate a live response from this company as well as a prompt refund for my returns from the above order numbers. Thank you.Business response
03/01/2024
HI there,
We sincerely apologize for the less than average experience you've had with 32 Degrees so far.
Our records indicate you initiated two returns with us with order numbers #******* and #******* and both returns were refunded in our system.
Please see screenshots attached.
32 Degrees
Initial Complaint
02/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed on order on 1/19/2024 and received order #*******. I originally submitted an online request to exchange the packable jacket ($19.99 + tax) for a smaller size and received a label to send back the exchange. However, I changed my mind and wanted to return the jacket instead and cancel the exchange. On 2/5, I initially reached out to the company via email and chat to change the exchange to a return to no avail. They have refused to offer a resolution and just keep coming back with other questions and refuse to assist. This has been an endless loop as they ignore email replies, don't reply and there is never anyone that responds via chat. There is no phone number to speak to a live person, no one responds in the live chat and my requests to do this via email have gone unanswered. My last response from them was them asking me if there is a cancel return request button on the top of the page (there is NOT) to which I responded no and they never replied. I am unable to do it myself as the order shows that I have already submitted the return. I want to return this jacket for my refund that I have every right to return and be done with the awful company forever!! I have attached copies for my attempts at contacting them which have gone unresolved and unanswered as well as my initial order confirmation. Based on their F rating and numerous complaints it is shocking that they are still able to operate.Business response
02/14/2024
Hi ****,
I sincerely apologize for the less than average experience you've had so far with 32 Degrees.
Our records indicate you were able to get your exchange changed to a return and I went ahead and manually refunded you for the return and also waived the return shipping due to the inconvenience.
You will receive a confirmation email with refund details. Again, we appreciate your feedback and we sincerely apologize for the inconvenience.
32 Degrees
Customer response
02/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
02/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Lost package Delivery date keeps changing and last tracking is on 2/02/ 24 *** nor **** has the package.I need either the merchandise or a refund. I prefer the merchandise. Let me know when to expect delivery if possible.Business response
02/26/2024
Hi there,
We sincerely for the less than average experiencer you've had with us.
Our records indicate that your order #******* was delivered on Saturday, February 10th - your tracking number is ******************.
Please let us know if you did not receive your order so we can process a refund.
32 Degrees
Customer response
02/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
02/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On January 12, I placed an order with 32 Degrees for 4 packable bags for jackets. The order number is *******. I received an email from 32 Degrees saying that order had been shipped but it never arrived. The tracking number that they provided was not active, either it did not exist, or the package was not sent. I have contacted 32 Degrees on several occasions asking the re-send the items ordered to no avail. They do not respond to my emails. I want 32 Degrees to send me the 4 bags since I need them for an upcoming trip.Business response
02/26/2024
Hi there,
We sincerely apologize for the less than average experience you've had so far with 32 Degrees. I've personally looked into this, and our records indicate that we refunded you $9.95 for the order you did not receive.
Please let us know if you need anything else and again, I sincerely apologize for the inconvenience this may have caused.
32 Degrees
Customer response
02/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****************
Initial Complaint
02/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I have been trying to reach out by only email, there is NO phone number to talk to a representative person. I have been waiting for well over the shipping time for my order! I have an email and screenshots of the order being shipped out to me on Jan.16th, 2024...it is now Feb. 2nd and NOTHING! This is absurd, I have NEVER had anything take this long to ship! Having to email and wait for responses up to two days is unacceptable as well! I asked for a refund, because I NO LONGER have interest in the jacket for the weather, I wanted it for and I got an email about an order that was delivered already. Mins you that I waited for a reply for two days just to tell me what I already knew. Ridiculous.Initial Complaint
01/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered 2 puffy coats for my daughter on 12/23 and they never arrived. The tracking of the package kept changing the arrival date. Initially it said it would arrive 1/1/24 and then changed the date every night to be the following date. I attempted to contact 32 Degrees many times by email (they dont have a phone number to call, just email) but they would not do anything to help me. I asked them to call me but they didnt. I asked them to resend my order but they didnt.I finally called my bank 1/9/24 to dispute the charge.How does a business not have a phone number?Customer response
02/05/2024
32 degrees has refunded my money promptly and this situation has been resolved. Thank you
Better Business Bureau:
At this time, my complaint, ID ******** regarding 32 Degrees, LLC has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*********************Initial Complaint
01/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order # ******* Order Date: 12/25/23 Order Confirmed: 12/26/23 Shipping Label Created 12/27/23 PROSHIPUPS Tracking Number ****************** Company Contacted 1/6/24 Response from **** in 32 Degrees **************** 1/7/24 I placed an order with 32 Degrees as indicated above. The order has either never shipped or is lost. The shipping company tracking indicates that the order has never been picked up. When I contacted 32 Degrees about the situation, I was told that the issue was "out of their control." I was further advised to "contact the shipping company." Again, the shipping company has never picked up the package. According to tracking, it remains in the possession of 32 Degrees. However, 32 Degrees is unwilling to help with the situation.Customer response
01/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
12/19/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I never received my order number *******. It's marked as shipped and delivered, but I never received it. I tried to email before, but after one week received a response saying my ticket was closed. I would like a refund for my order, as I still haven't received it after 22 days. I communicated this issue via chat during the week of December 10 and never received a response via chat or email. Instead, I received a survey link today mentioning **** responded to and resolved my issue. However, my issue is unresolved and I never received a response.Business response
01/03/2024
HI there,
We sincerely apologize for the less than average experience you've had so far with 32 Degrees. I've personally looked into this, and our records indicate that we processed a replacement for the missing item you did not receive in your original order.
I attached a screenshot of the replacement order with tracking details.
Please do not hesitate to reach out should you have any further questions and again, I sincerely apologize for the inconvenience this may have caused.
32 Degrees
Customer response
01/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
************* (*******)
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Customer Complaints Summary
46 total complaints in the last 3 years.
24 complaints closed in the last 12 months.