Customer ReviewsforABC Carpet & Home

I bought a couch and chair from *** carpet and home over six weeks ago. I am waiting for a reimbursement check. I was told by a supervisor and 2 customer service reps that the check was in the mail. I am unable to connect with customer service at this point. I understand companies may take **** days for reimbursement. Even two weeks.Please do. not shop here

Unfortunately all of the 1-star reviews are accurate. Despite having beautiful furniture, ***** delivery times and customer service are extremely poor (and not even worthy of 1-star).Delivery timelines are routinely set, missed, reset, missed, reset and missed with no communication from **** I have been waiting over 6 months for my sectional and have not received it.After many un-returned emails and un-returned phone calls, I visited the Manhattan location to speak with someone in-person (Diego ****** I was told that *** would be receiving my item in 2 weeks. 5 weeks later (today), I received an email stating that my item would take an additional 4+ months for delivery. Sadly, I do not have confidence that I will receive my couch in 4+ months.Ironically, if you go to the *** website today, *** quotes ***** weeks for furniture delivery, which is sooner than when I'm scheduled to receive the sectional that I ordered last summer. Additionally, I received an email from *** stating that they would give me store credit... and if I re-ordered an item, I would get it sooner than my existing order. This is ridiculous.*** -- I recognize that the pandemic has been difficult... and I recognize that you've gone through a bankruptcy and a re-organization. That said, your customer service is truly horrible. A few thoughts for the *** management:-Return ALL emails and phone calls promptly.-Take this moment to be honest with your existing customers about delivery timelines.-Be proactive and transparent when communicating with your customers.-Compensate your customers for the delays and frustration.-Offer loaner furniture until customer items are delivered (if you miss stated delivery times).-Be honest with your new customers about real delivery times (not aspirational times).-Change the delivery times on your website to reflect the reality of how long it takes for furniture to be delivered. It doesn't take ***** weeks (as it states on your website).-Make sure that you treat your customers with much more ***** and respect. Otherwise, you won't have a business going forward.

I purchased a custom sofa, Prescott sectional (LAF Daybed +RAF sofa) in fabric Topaz/Virgo, on Feb. 28,2021, total $3,897.73 and at the time the delivery window was ***** weeks (*** end June 2021). Due to Covid, there have been delays in these deliveries, the *** pushed out to September 2021 and then Oct. 22 but have not received the sofa. Now with the bankruptcy, I have not received any new ***.Appreciate any help to get an eta or refund.Thanks!

I ordered a piece of furniture listed as 'in stock' with **** They charged my card and sent a confirmation, with a shipping estimate of 2-5 business days. After two weeks with no confirmation I called them to be told that the item was out of stock, and was never coming back into stock. But they had never tried to contact me to let me know.So, they took my money, sent a confirmation, and never contacted to let me know that they didn't have the item at all. If I hadn't chased them up on the phone, I wonder if they would have ever done anything?