Complaints

This profile includes complaints for Hungryroot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hungryroot, Inc.

  7 W 22nd St New York, NY 10010-5103

• 

  Hungryroot, Inc.

  7 W 22nd St New York, NY 10010-5103

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have made it impossible to cancel the transaction/orders - several attempts to a online, text and app have been made to cancel and stop all orders-they continued to send and card my credit card

  Business Response

  Date: 07/24/2025

  We apologize for the unwanted order and the inconvenience caused! We weren't able to locate any correspondence on our platform requesting cancellation, as replies to many of our automated messages or sending 'STOP' to block messages from reaching our team can impact how we view customer messages. In addition to the Contact Us form on our site, customers can also email ************* at ***************************** or text us at ************. It doesn't appear that all the steps were taken to successfully cancel within the account. However, for the trouble, we've accepted the dispute for one order to return the funds and issued a second refund for the two most recent orders. Refunds will finish processing in 5-10 business days, if not sooner and we've cancelled the subscription, so there will be no additional charges. We appreciate your patience and understanding.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to contact anyone at Hungryroot for a refund of the food that was late and spoiled.

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  Hungry Root has responded directly to me, related to their conduct for complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******
  
  
  
   
  
  

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Hungryroot on July 1st with my first delivery on July 8th. I received an email on July 7th that there was a delay with my delivery and my food would be delivered July 9th. On July 8th I received an email with tracking details through Better Trucks. The expected delivery was the next day. On July 9th the tracking updated to show the package was at the ***** ******************* at 9:11am. The delivery stalled there. It is now July 12th and I have not received my order. On July 10th I reached out through the online chat bot which directed me to send an email to there support email. I received an automatic response at 11:24am on July 10th that my email was received and someone would get back to me within 24 hours. At 5:24 on July 11th I had not received a response so I replied asking to have my money refunded. Today is July 12th and no one has responded and no refund has been issued.

  Business Response

  Date: 07/13/2025

  We're so sorry for the frustration and that you couldn't enjoy your groceries! At this time, our ************* team is experiencing increased volume and working to get back to customers are soon as possible. On the morning of July 12th, an agent followed up on the customer's text message and provided a full refund for the shipping delay. It will finish processing in 5-10 business days, if not sooner. We appreciate your patience and understanding.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to cancel my subscription to hungry root meal delivery and cannot get a hold of a human no matter what route I take and their reset password link doesn't work to get into my account.

  Business Response

  Date: 06/07/2025

  We're so sorry for the trouble experienced here. We're currently working through a delay in outreach, but are responding to all customers as quickly as we can. 
  
  We've taken care of resetting the customer's password, and have shared the password reset issue with our Engineering team to look into and fix. As requested, I've cancelled the customer's subscription as well. They still have a box scheduled to be delivered on Monday, June 9th.
  
  If there is any other questions, the customer can respond back to our response and we'll be able to assist further.
  
  

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to cancel subscription and its difficult to get to icon for account settings and following descriptions of what to do for canceling it gives you a chat text line. And no number to talk to someone to cancel. I tried to cancel after first order. I changed my credit card and they used my new card info to charge and they sent me a second order when I canceled subscription after the first order came please help me.

  Business Response

  Date: 05/29/2025

  We apologize for the poor experience on our site and the unexpected order! We don't have the capacity for phone support, but our ************* team is available via email and text during business hours, seven days a week. Looking at the account activity, unfortunately, the steps to cancel the subscription weren't completed successfully on the customer's end. We don't have a record of any text or emails coming through on our platform, but we received a cancellation request from an order rating text. A member of our ************* team replied via email and cancelled the subscription as requested on 5/27. However, the second order was already finalized on 5/22. Depending on your default delivery day, orders are finalized at 7pm ET (4pm PT) the Monday or Thursday before your upcoming delivery, and the order was processed and shipped because the subscription wasn't cancelled prior to cut-off. That being said, for the trouble, we've fully refunded the second order as a courtesy today. Refunds can take 5-10 business days from the date of issue to finish processing, and we recommend checking in with the bank or credit issuer to verify receipt. We appreciate your understanding.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 20th. Two days prior May 18th deadline I realized did not need and wanted to reduce how much I het weekly. Edited, skipped orders. I was still charged despite this. I tried contacting via phone to talk to someone about. They only correspond through email which not helpfull. I can send these.

  Business Response

  Date: 05/29/2025

  We apologize for the frustration and the unwanted order! While we don't have the capacity for phone support, our ************* team is available via email and SMS during business hours, seven days a week. Looking at the account activity, while we see the order was viewed, unfortunately, any edits or skips weren't successful and the box finalized and shipped as usual. An agent was able to confirm this, and as the order information was already sent to our facility, the shipment couldn't be cancelled at that time. An agent added a partial credit for the poor experience, but for all the trouble, we've issued a full refund as a courtesy to the card on file and shared your experience with our User Experience team. Refunds can take 5-10 business days from the date of issue to finish processing, and we recommend checking in with the bank or credit issuer to verify receipt. We appreciate your patience and understanding.

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:05/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two orders in a row have not been delivered to my house. The last order was eventually cancelled and I was given $50 gift card to keep my business and allow me to re-order. Today, 5/25/2025, the re-order was supposed to arrive. It hasnt been delivered and ******* (delivery company) said they never received the box and the tracking number Hungry Root provided *************** was not a valid number. I cannot reach a manager to speak to only received an email reply from Hungry Root saying all their orders went out last week and its the delivery companys issue. Im tired of the run around and never getting my orders. This is food that will spoil if not delivered immediately.

  Business Response

  Date: 05/29/2025

  We truly apologize for the continued frustration with your orders recently! Our ************* team reports all incidents to our operations team and the carrier to minimize these errors, and we truly regret that you haven't been able to enjoy your boxes when expected. Since there can be missed scans or other discrepancies that prevent tracking information from reporting accurately for a shipment, our team will reach out to the carrier for assistance or clarification, but investigations may take extra time, and our intention isn't to avoid assisting further. We were able to confirm that the box was delivered on 5/26/2025 at 7:12 am. We've added $20 to your Hungryroot account for the inconvenience caused this week. If your box didn't arrive in good condition, or if we can assist in any other way, please don't hesitate to contact ************* again for additional help.

  Customer Answer

  Date: 06/02/2025

  Better Business Bureau:
  

  Good evening,
  
  I received my food delivery 24 hours late with no further communication from HungryRoot but it did arrive so I will not need a refund.
  
  Sincerely,
  ******* **********
  Sent from my iPhone

   

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* **********
  
  
  
   
  

  
  

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***: Just made my first vegan meal from scratch from Hungry Root and good food poisoning. No response from them. They sell rotten food!

  Business Response

  Date: 05/13/2025

  We truly apologize for this experience! Our ************* team responded to the initial email and text message sent on 5/11 regarding shipping and delivery status, but they weren't immediately aware of the Food Poisoning as that complaint came through on social media as opposed to directly through our support platform like the prior outreach. Once we were made aware, a ************* agent reached out on 5/12 via email to gather more information on the meal that caused the illness and to fully refund the order. We take reports of illness seriously, and any incidents are immediately reported to our operations team and the appropriate vendors. The refund issued for this order will finish processing in 5-10 business days, if not sooner. We appreciate your understanding and sincerely hope you feel better soon.

  Customer Answer

  Date: 05/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *******
  
  
  
   
  
  

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My food order was delivered with two packages of sauce completely destroyed, which soiled all of the items, in addition to the two destroyed items being unusable. I asked for a refund for the items, which were destroyed, but instead was given a credit for a future order. I again asked for a refund and they stopped responding.

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** *****
  
  
  
   
  
  

• Initial Complaint

  Date:04/28/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company says delivery was made, no photo shows it was, I never received it, am trying to get either an actual delivery of ordered foodstuffs or a full refund

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ********