ComplaintsforLavinia Lingerie Inc.
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Complaint Details
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Initial Complaint
11/27/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered an expensive bra as a part of a Christmas gift for my wife. Before I even received the product, Lavinia Lingerie dropped the price of that product 50 percent. I have placed 4 phone calls, sent 2 emails and an online message over 4 days. No one has returned the calls nor contacted me. I am seeking a refund to my credit card of $44.50 which represents the amount of the price drop ($55.50 minus the 20 percent discount I bridge receive.)Initial Complaint
06/15/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
This company states they offer free returns and a 100 day money back guarantee. I made two separate purchases. Of the two, I did keep some items that fit, but returned the rest. I received two separate emails regarding the returns stating that they had been received and to expect a refund in 5-7 business days. Those emails were sent on 4/27/23 and 5/1/23. It is now 6/14/23 and I have not received the refunds owed in the amounts of $129 and $73. I have sent many emails and left many voice messages with the answering service, but have received no response.Customer response
06/15/2023
Better Business Bureau:
I have received a full refund. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
11/10/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
It concerns a company I bought from LAVINIA LINGERIE. On Sept 16, I purchase a couple of items of lingerie FOR A TOTAL OF $101.00. They did not fit my wife, so I needed to return to get a refund according to the company's return rules.I sent the goods back on on Septemeber 23, 2021, the **** tracking # of **********************.To this day, November 10, 2021, I still have not received my refund...You can not call the company and I have emailed them....I am working this out with my credit card company, ****** ****, but they are saying they need acknowledgement from Lavinia, and Lavinia isn't acknowledging.I acknowledged I received the goods as per their **** tracking: ********************** Yet, upon my return, LAVINIA HAS NOT ACKNOWLEDGED....
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.