Current Alerts For This Business
BBB files indicate a pattern of complaint concerning jewelry purchased from a Diamonds International (DI) location while on a vacation or cruise. Consumers who are complaining to BBB about this company cite a few issues, one of which is flawed or inferior merchandise. A number of consumers report that the jewelry that they bought from Diamonds International is defective, such as diamonds becoming loose or falling out not long after purchase. In addition, several consumers claim that the results of an independent appraisal from local gemologist for the jewelry they purchased from the company is much lower than what they were told at the time of purchase. In some cases, the difference in the independent appraisal is reportedly several thousands of dollars less than what was paid for the Diamonds International merchandise. Many consumers who are seeking a refund allegedly encounter difficulty with the company. In some cases consumers claim that Diamonds International will only offer them partial credit or store credit for the merchandise they have bought. Some consumers say they were told by company representatives at the time of purchase that if for any reason they are not satisfied with the product, they can return it within 30 days of the purchase for a full refund.