Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After booking and completing a trip book through Travelzoo and their affiliates tripmasters and ***********, my identity was stolen and charges in the thousands of dollars are continuing to come through my credit cards. The credit card companies are working to rectify the problem.

  Business Response

  Date: 06/03/2025

  Hello,

  Thank you for contacting Travelzoo. 

  We are so sorry to hear this has happened to you. We want to assure you that we thoroughly vet all of our clients before deciding to work with them, and as the advertiser we did not take or store any sensitive information.

  We hope you resolve this issue soon.

  Thank you,

  The Travelzoo Team 

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial membership through ***********. A travel company that apparently "is not associated" with Travelzoo(stated from a manager). They are somehow linked because I signed up for a membership trial for $1 that lasted 1 month. I sent an email to *********** directly asking to cancel the membership because I was under the impression the membership was with them. Well to my surprise I was charged by Travelzoo a membership fee of $45 for the year. I contacted the manager from Travelzoo and she told me there was an email sent to me with a receipt and instructions on how to cancel. I checked my email and I never received it. I checked my junk mail and everything. Something is very fishy to me. I spoke with the manager and explained everything and they were not willing to refund the fee I was charged. I will never be using this company again.

  Business Response

  Date: 04/28/2025

  Hi ******,

  T**** you for contacting Travelzoo. 

  We're sorry to hear you're not satisfied with your membership.  We reviewed your account and found that you signed up for a $1, 30-Day trial on March 6th, 2025.  During the sign-up process we state the membership will renew at the end of the 30-Day trial and annually thereafter until cancelled. At that time, you also received an email with a receipt specifying the date your membership will renew.  According to the terms and conditions you agreed to, you may cancel your autorenewal at any time before the renewal date. During the review we found no efforts to cancel prior to the renewal of the subscription. 
  
  While we recognize that this may not be the outcome you were hoping for, the renewal membership fee is non-refundable. I can assure you that the auto-renewal has been turned off, and you will not be charged again. 

  
  The Travelzoo Team

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my girl have been trying to plan a cruise for a while so we were looking around and travelzoo sent me a promotion from a Klarna order i made and i looked at the offer didnt even know i was signing up for a membership with no idea how they got my card information and on march 13th i was charged 40 dollars for something i dont want and they are refusing to refund me my money when i dont even use there service

  Business Response

  Date: 03/20/2025

  Hello
  
  Thank you for contacting Travelzoo. 
  
  We're sorry to hear you're not satisfied with your membership. During the sign-up process we state the membership will renew at the end of the 30-Day trial and annually thereafter until cancelled. At that time, you also received an email with a receipt specifying the date your membership will renew.  According to the terms and conditions you agreed to, you may cancel your autorenewal at any time before the renewal date
  
  While we recognize that this may not be the outcome you were hoping for, the $40 renewal membership fee is non-refundable.
  
  The Travelzoo Team

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb. 8th, 2024, a hotel in *******, ** signed me up for ********** without my permission. They just renewed my membership for $40.00, without my joining the organization. I called Travel Zoo on 2/11/24 after receiving the charge on ****************, and they said they would reverse the membership charge. Of course, they did not and re-charged me on ****************. I again called them and they stated that it was their policy that all charges for membership are final. Have opened up a fraud investigation with my *******************. Also, when you read the reviews, they are doing this scam on hundreds to thousands of others.This is a *************

  Business Response

  Date: 02/21/2025

  HI *****,

  Thank you for contacting Travelzoo. 

  I'm sorry that you do not wish to keep your membership, and I can confirm that the autorenewal has been turned off. This will ensure you are not charged again. 

  I reviewed your account and can confirm that you signed up for membership before the vouchers were purchased. A confirmation email was sent to the email address used to sign up, and per the terms and conditions of the membership an autorenewal was charged a year later. 

  Your membership includes:

  Full access to all our offers, including Club and Confidential Offers, that can only be purchased by Members.
  Early access to our Top 20. Deals can often sell-out, so first access means you have the greatest chance of grabbing one of our hottest deals.
  Complimentary lounge access if your flight is delayed
  Weekly dream GiveAWAY where one Members gets a chance to win a Top 20 vacation every week.
  Member Days, which are periodic special sale events accessible by Members only. Cyber Monday was the first and we have more coming.
  Additional benefits and perks will be added throughout the year. 

  While this may not be the outcome you were hoping for it is final and we hope you'll use your membership before it expires. 

  The Travelzoo Team

• Initial Complaint

  Date:01/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to Travelzoo after finding an attractive vacation offer. When I moved from Travelzoo to the travel agency I found that the 9day trip was only 7 including travel.When I complained to Travelzoo the agent was dismissive and just cancelled my account when my subscription expired.I'd like them to investigate, confirm the deception and discontinue offering "deals" through this referred travel agency.

  Business Response

  Date: 01/27/2025

  Hi *****,

  Thank you for sharing your thoughts.

  We truly regret that your experience fell short of what you were hoping for We are always looking for opportunities to improve and will be in touch with you soon. 

  The Travelzoo Team 

   

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a rental car through Travelzoo and when I got to my destination there were not cars available and we had to but a car with another company. Travelzoo now is saying they can't refund the cost of the car because the money was collected through a third party and that party is not responding. Travelzoo also is saying they can't provide the refund. Travelzoo seems to be taking money without providing the service.

  Business Response

  Date: 11/04/2024

  Hello,

  Thank you for contacting Travelzoo.

  We are sorry to hear that your experience was less than satisfactory.

  We have researched your complaint and advocated on your behalf with the merchant. We are the advertiser, and the transaction was completed with a third-party client. Any refund to be provided as a credit or otherwise will be secured through the partner and will be subject to their terms and conditions.

  No refund or further action will be taken by Travelzoo as we have done everything in accordance with our policies.  
  
  We sincerely apologize for any incontinence this has caused and encourage you to work with the third-party vendor to resolve your complaint. 

  The Travelzoo Team