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Business Profile

Human Resources

DailyPay, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 844 total complaints in the last 3 years.
  • 301 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been having constant nonstop issues with daily pay. Daily pay has placed a fraud on my account that I did not request, I called daily Pay on 07/25/2025 about an email I received from them about fraud on my account requesting photos of my ID and check stubs, Agent told me it was fraud and don't send any information (sent screen shot of email). Called them this morning 07/26/2025 because my account is showing no information and $o money is available after working three days already and agent tells me I have a fraud case and my account would need to be reactivated. Anytime it seems you on a roll and money is flowing daily pay always seems to have system issues, delays, unrequested transfers and a host of other issues. I'm working until no end and it just seem like daily pay is taking so much from me. I have bills to pay. and with days of know funds available I know they will rob me blind. I receive emails when there is an available balance with the amount and when you go transfer the money it less than half of what they say is available or even $0.

    Customer Answer

    Date: 07/28/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* ******



     

  • Initial Complaint

    Date:07/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed for payment service from the company 2 weeks ago. I also canceled 2 weeks. Today was the last day the merchant received payment and are now paid in full. I called and spoke with Mino the supervisor on 7/24/2025 at 7:37am cst. He stated that it would take to 2-3 more weeks and refused to cancel my service. The company will not remove the hold so that I can update my payments elections with my job so I can get paid to my own account

    Business Response

    Date: 07/28/2025

    Dear *** ****************** apologize for the inconvenience and frustration caused while working with our Support Team to have your account canceled. Your concern was escalated and account has now been fully canceled.

    Please do not hesitate to let us know if we can be of further assistance.

    Best,

    DailyPay, Inc.

  • Initial Complaint

    Date:07/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My work started to use Daily pay to get our pay Daily if we wanted so I started to use them and started to have trouble with them so I cancel with them and I started to my check deposited form my work instead of Daily pay. And then again I started to get my pay into my account from ********************** again . And I talk to them at where I work and they told me that I have to call Daily pay about it because they can't do anything to do with Daily pay. Which i think they do. I even even told my work thay did not pay all my pay and they told me that they don't have anything to do with Daily pay. I can't do anything because where I work won't do anything and Daily Pay won't do anything I did find out that Daily pay does use ********************* because that where My work deposited my paycheck.

    Business Response

    Date: 07/25/2025

    Dear *** **************** apologize if you have experienced any confusion in regards to how DailyPay service works. Our Support Team has sent you a detailed explanation to explain further and address any concerns you may have.

    To confirm, as you are an active DailyPay user, your paychecks come to ******************** to cover any early transfers you request ahead of payday. The difference between the paycheck amount and the early transfer amount is passed to you free of charge on payday.

    Please do not hesitate to respond to our Support Team and we will happy to address any further questions you may have.

    Best,

    DailyPay, inc.

  • Initial Complaint

    Date:07/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************ stole my earnings and keep lying saying they didnt but I have proof I did not touch the money so it should still be there

    Business Response

    Date: 07/25/2025

    Dear *** ******************* apologize for any confusion caused. Our Support Team ensured to reach back out to you on 07/24. We hope that the clarification and advice provided in regards to your 'available now' balance were helpful.

    Please do not hesitate to reach out to our Support Team if you have further questions, or let us know if we can be of further assistance.

    Best,

    DailyPay, Inc.

  • Initial Complaint

    Date:07/15/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I use daily pay and recently they have had errors with my account. Their policy says I was supposed to notified and I wasn't. They made an overpayment and now I have to deal with it. If I was notified as per their policy I could have resolved the issue instead of finding out on my payday. I asked repeatedly why I was not notified and was never given an answer. Instead I was pretty much given the run around.

    Business Response

    Date: 07/18/2025

    Dear *** ****************** apologize for any confusion caused. Our Support Team ensured to reach back out to you on 07/18. We hope that the clarification and advice provided in regards to the early transfers and Remainder Pay were helpful.

    Please do not hesitate to reach out to our Support Team if you have further questions, or let us know if we can be of further assistance.

    Best,

    DailyPay, Inc.

  • Initial Complaint

    Date:07/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against DailyPay, Inc. for charging over $50 in foreign transaction fees and instant transfer fees from 7/4/2025- 7/12/2025 that were not properly disclosed and violate their own published terms.According to DailyPays terms, the 3% foreign transaction fee applies only to PIN and signature-based international transactions. However, my charges occurred during standard debit card purchases with no PIN or signature, and I was never informed that these would be treated as foreign transactions. These fees were automatically charged (after the fact) without any warning or explanation.Additionally, I was charged an instant transfer fee for simply moving my available balance to my DailyPay card, which is explicitly described as a free transfer option.I contacted DailyPays customer service by phone and spent several hours being transferred around, receiving no resolution or explanation. No representative was able to clarify why these charges occurred or offer a refund.I am requesting:1.A full refund of the improperly charged foreign transaction fees.2.A refund of the instant transfer fee that should not have applied to a card transfer.3.A review of DailyPays disclosure practices and terms to ensure transparent communication with customers.I am filing this complaint due to both the unauthorized fees and lack of customer service provided when I attempted to resolve it through appropriate channels.

    Business Response

    Date: 07/25/2025

    Dear *******,

    We apologize for any confusion caused. Our Support Team ensured to reach back out to you on 7/23. We hope that the clarification and advice provided in regards to the applied fees were helpful.

    Please do not hesitate to reach out to our Support Team if you have further questions, or let us know if we can be of further assistance.

    Best,

    DailyPay, Inc.

  • Initial Complaint

    Date:07/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They let me transfer my money to my card and now wont release it its happened several times

    Business Response

    Date: 07/17/2025

    Dear *******,

    We apologize for any confusion you have experienced while using DailyPay. Our Support Team has reached out to you but have not yet heard back. We would welcome the opportunity to help clarify any questions you may have about DailyPay.

    To address your concern, early transfers of earnings you request via DailyPay will be sent to the card, or bank account you select at the time of the request. On 07/12, you selected an ACH Transfer which usually posts on the following business day. As 07/12 fell on a non-business day, this transfer would have successfully deposited in your account on 07/14.

    Once again, please do not hesitate to reach out to our Support Team for assistance.

    Best,

    DailyPay, Inc.

  • Initial Complaint

    Date:07/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daily pay account was cancelled. I did not cancel my account. I have called about 10 times since June 25, 2025. I have been told my account would be escalated so my account can be reactivated. My account has not been escalated nor has my account been reactivated. I am requesting a from a district manager or someone in corporate regarding my account. The representatives have been very rude and are always ******* me off the phone. When I ask a representative to speak with a supervisor there is no one ever available nor have I received a call back. I spoke with the following representatives: June 25, 2025 ******** **** ticket number: ******** June 26, 2025 ticket number: June 27, 2025 ticket number: ******** and ******** spoke ******************* June 28, 2025 ticket number: ******** June 29, 2025 ticket number: ******* July 2, 2025 **** ticket ******** *I emailed a check stub requesting an update*

    Business Response

    Date: 07/17/2025

    Dear *** **************** apologize for any inconvenience caused by the pause of your DailyPay benefit. At present, the matter is currently being worked on by our internal teams and relevant stakeholders and we hope to have a resolution as quickly as possible. Our Support Team has notified you accordingly.

    Please do not hesitate to get back to our team so we can answer any further questions that you have,

    Best,

    DailyPay, Inc.

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made several transfers on 6/22 however they were not posted to my account. They also charged me for one however I did not request an immediate transfer. Ive tried contacting them however the customer service, **** and ****** are two whom I spoke with but many are horrible. They gaslight and play games. They are disrespectful and dismissive. They show very unprofessional behavior

    Business Response

    Date: 06/30/2025

    Dear ********,

    We sincerely apologize for any confusion and frustration you experienced as a result of a recent system error that effected your DailyPay account. One of our Support Specialists has reached out to you to help address any questions you may have but has not heard back.

    Please do not hesitate to get back to our team so we can help address any concerns you may have. 

    Best,

    DailyPay, Inc.

  • Initial Complaint

    Date:06/12/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received several emails from DailyPay stating that I had funds available to transfer. All emails have said the same thing. From their verified support email. When I contacted the support team, they stated that the emails were most likely scam and to disregard them.

    Business Response

    Date: 06/17/2025

    Dear *****,

    We sincerely apologize for any confusion and frustration you experienced as a result of a recent system error that effected your DailyPay account. One of our Support Specialists has reached out to you to help address any questions you may have. 

    Please do not hesitate to get back to our team if you require any further assistance.

    Best,

    DailyPay, Inc.

DailyPay, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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