ComplaintsforSt. Barnabas Health

• Initial Complaint

  09/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had a membership with the gym at *** Health **************** which is called the *** Healthplex ***************** was told when I joined that I could cancel any time without penalty. I was moving away from the area, so I went in-person to sign and submit a cancellation form around August *****, 2022. I was billed by *** Health on September 3, 2022 (attached document). I contacted the *** Healthplex ************** and they responded (attached document) saying that their cancellation policy does not cancel immediately but instead cancels after a month from submitting the cancellation form. This information was not provided to me when I joined, and I was told that I could cancel any time without penalty by the staff that I signed up with. Additionally, this cancellation policy is deceptive and unfair to all consumers.

• Initial Complaint

  09/07/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I cancelled a membership I had at the *** Healthplex *************** which is part of *** Health. Because I was moving, I would no longer be able to attend that gym. When I signed up for a membership, I had the representative read to me the terms and conditions because I am legally blind and unable to do so on my own. I was informed that I could cancel my membership any time without penalty (however, when I was going over the contract with someone else, they told me it states that there would be a 30-day penalty if you are cancelling due to any other reason besides a health reason or a move more that is 15 miles away). The contract (which is attached) states in the GENERAL TERMS section that if I move more than 15miles, which I am, I would be able to cancel the membership immediately without penalty. My cancellation form was delivered, around August 19. I was billed for the membership on September 3rd. When I called Healthplex, the first representative hung-up on me. When I returned the call, they rushed me off the phone and sent the attached email. When I contacted them back through email, they never responded. During all my interactions with Healthplex and their representatives, they never communicated with me the cancellation policy. Because the Healthplex personnel did not communicate with me the cancellation policy, I was forced into paying for a month membership I am unable to use due to my change in location. Additionally, the cancellation policy is unfair to consumers and should not force consumers to pay for a membership they are unable to use. I wish to be refunded for this last bill by Healthplex and for them to change their cancellation policy.

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