Customer ReviewsforNew York Sports Clubs

I have been a member of the NYSC for the past two years. I and very disappointed with that there is no recognition for veterans on Veterans Day. I have noticed that the hours in the gym are adjusted for all the other holidays and there are posted signs indicating late opening or closure in recognition of the said holidays. However, on Veterans Day it was just business as usual. Everyone went about their day as though we were of no importance. I am sure that by now it should be apparent that it was because of the sacrifice that veterans has made and is still making why the NYSC can operate in a free society. I have been trying to reach out to the cooperate office to voice my complaint as of last year with no success but with Veterans Day coming up soon I do hope that we will see a positive change in way which the day and veterans are acknowledged. BA

The first time they told me that I could only have access to one towel if caught me off guard. I use the gym primarily for the sauna and with one towel I have the option of going in without one (unsanitary) or using the same towel from the sauna after a shower (unsanitary). The second time it happened I asked why this was still happening and they told me that they were waiting on a shipment. I thought it was a ludicrous policy that supported a gross, unsanitary environment but I decided to keep cool. This past week when I went I was told the same thing. Keep in mind the first instance was about a month ago. Its DISGUSTING to ask your paying customers (both my wife and I are members here) to use the same towels to shower as we use in the sauna. Blaming it on a shipment is not a valid reason either when it comes to running a clean gym, and the duration of the excuse makes things worse as this has been over a month now. I want access to what I pay for so that I can have a healthy sanitary gym experience, no more run around.

Unexceptable , nasty rude manager. I had to cancel my membership just because of her.

So apparently if a woman janitor is cleaning the men's locker room, we can't enter. So we have to wait 15 minutes for her to finish cleaning. So there's literally a line of 9 dudes waiting to enter the locker room (all upset and irate about the situation) so l enter the locker because there's no contract that say anything about me having to wait to enter a locker room especially when I pay good money to workout. I'm on a schedule just like everyone else. I told the manager they need to hire a male janitor to avoid this situations. Now the staff member lied and said I yelled at him ?????????. How are you going to say "don't enter the Men's locker room" when there's already a man in there. ******* liars!!! Now everyone is talking about this like it's a big deal when it's not. NYSC Rego Park get your **** together!!!

Nobody cares! Staff turnover is ridiculous. No one wants to work there. The manager, when there is one, hides in their office. TVs often dont work so you start on a machine and go to another and another. Channel 2 is not in their package, as are many others. An awful place!

To whom it may concern, my family and I have been lifelong members of NYSC for upwards of 30 plus years. Since the **********, ******** location has closed, my husband and I are no longer members due toproximity not being convenient for our schedules. However,both of our college age sons continued to be members there. My younger son has a student rate of $25 a month, and I just pausedhis membership due to a current health issue.My older son was using that membership for the time being, since the club refuses to re-offer the same student price of $25 which he had this rate as well prior to 2 knee surgeries and was supposed to be locked in to that rate as well.Somehow, that membership was cancelled ** NYSC without any notification. I am now being told that the best rate available is $34.99 per month to reinstate his membership. It is unfortunate that you have employees who have no customer service etiquette.***************** located in the *********, ** location has bullied my kids on numerous occasions (specifically about the size of my youngest), speaks to customers with derogatory comments and follows teenagers around the gym inappropriately.His beahavior is unacceptable.I would appreciate a member of NYSCs Corporate teamto call me asap regarding multiple issues that have manifested over time with this employee.My patience has worn thin with this employees behavior andit is utterly disgusting that NYSC allows him to represent their brand.

This club is terrible. No one on the team has any idea what is going on and their business practice is sketchy to put it nicely. The management is awful and will bait and will bait and switch you with promotions. Overall, bad, do not give them your money.

Once this place gets your credit card info, it's over. I canceled my membership back in March 2019 - which I confirmed with the club, in person - but the club kept charging me monthly dues and refused to refund me for the fraudulent charges - even though I went BACK to ***************** ***** to dispute the charges and the manager there even acknowledged that the cancellation had gone through. Supposedly, they couldn't help because it was "up to corporate" and gave me an email to follow up with instead - you can guess where that went (nowhere). I had no choice but to cancel my credit card. Then, I was charged an ADDITIONAL lump sum out of nowhere, around $400, so reported fraud to my bank which they confirmed after investigating the matter. Fast forward to 2020, I'm getting emails from club managers about my "overdue balance" (though of course they don't respond once I mention this whole history). Fast forward AGAIN to 2022, still getting calls about rejoining. If you really can't think of a better place to donate your money, by all means join... Otherwise, if you don't want to support thieves, spare yourself.

I joined ******** Sports Club in *********, ******** in October and paid the annual fee of ***** and they closed down that gym in january, In early january they told members that refunds would be given in 2 weeks. 2 months later no refunds were given to any members, repeated calls to member services went unanswered and when I finally got an answer they said I was not eligible. I paid the annual fee and got 3 months use until they closed down. ******************* *********, **.

Please do NOT get a personal trainer. My trainer, ********* was late most of the time and has poor time management skills. At times she would cancel last minute, and a lot of the time she would never give me a clear time to meet. I was supposed to end my training after 3 months, but because she was frequently absent for the sessions we only had one extra session to do after the 3 months. She assured me that I would not get charged multiple times, and I told her that I still will get charged. She told me not to worry about it and to still come in for my last training session with her. So, I still did and management still charged me. I was robbed of an extra month of payments and management did nothing about it. They are GREEDY for money. Personally, I would rather have a trainer who spends the full hour with me than a trainer who comes ***** minutes late and ends the session 5 minutes early because she has plans. My precious time was robbed and I was still being charged. If you ever get a trainer, make sure that person is ALWAYS on time and spends the full hour with you.