Reviews

This profile includes reviews for AmTrust Financial Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AmTrust Financial Services, Inc. has 3 locations, listed below.

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  AmTrust Financial Services, Inc.

  59 Maiden Ln Fl 6 New York, NY 10038-4646

• 

  Tower Insurance

  PO Box 3355 Jersey City, NJ 07303

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  AmTrust Financial Group

  5301 Blue Lagoon Dr STE 400 Miami, FL 33126

Review Details

• Review fromEliezer B

  Date: 05/30/2025

  1 star
  I have been under AmTrusts workers comp coverage since 2020 after a severe spinal injury. Despite multiple emails, calls, and medical needs, they delayed vital care, denied treatment approvals, and ignored follow-ups. I went through surgery with no real support from the carrier.Their assigned adjuster, **** ****, frequently failed to respond, rescheduled medical appointments last minute, and caused additional emotional and physical distress. The attorney working with them confirmed the company refused referrals based on notes rather than medical needs.This is not just poor service its a pattern of negligence and indifference that worsens the health of injured workers. Im pursuing formal complaints with the ************* of Insurance and the ****************************** one should suffer like this under a workers compensation claim.

• Review fromRebecca H

  Date: 03/24/2025

  1 star
  It's a terrible insurance company. They gave us a good price for two years after which they tripled the amount. We wanted to cancel the policy; they made us lose two months to do it with many obstacles. Afterwards they made us pay for everything without refunding us anything.

• Review fromBarbara C

  Date: 10/31/2024

  1 star
  Horrible company destroy people's lives make them suffer if you get injured on the job and the boss lies under oath and hauppauge workerscomp judges allow it and then all you get is denial after denial RIP your body apart shoulders arms legs and try to put back together almost 2 years later that's malpractice put you in debt and make sure you lose your home and your family mental physical abuse financial destruction this cant go on no more and Amtrust needs a multi suit and put them in the street in debt and go live with family or in the street sick evil company justice must be served ***** gronbach ****** destroyed my husband's right dominant shoulder and she will not get away with this I want her sued and fired period and workerscomp in hauppauge investigated how many familys have these people destroyed sick evil entities drink to much everyone must come forward if you was destroyed by Amtrust and hauppauge ny workerscomp judges this is no joke anymore must stop what is done in the dark must come to light they all go down like dominos or a chess board and make some serious moves dont play with these demonic sick people something wrong with them all evil cant touch chosen ones from god we are here to seek justice and will get it god hired me who gonna fire me.

• Review fromDan W

  Date: 07/30/2024

  1 star
  This company is horrible to work with. They should be investigated for improper billing practices and their Audit Representative K.yle. S.tur.geon is a classic example of young kid (20 some) thinking they are in a position of power who likes to speak to customers in degrading and unprofessional manners. We estimated our payroll to be higher than actual so we would get a discount later. We cancelled our policy with AMTRUST and they re-instated the policy over a month later without anyone knowing, thereby increasing out bill with additional fees. They then added an audit fee, which is not disclosed on any forms, terms or paperwork we signed a fee of $284. This company knowingly incorrectly bills, invoices and then refuses to acknowledge their failures, instead... they send a letter saying we haven't gotten payment yet. Good luck talking to a supervisor... apparently, they decide if they want to talk to you.

• Review fromTed e

  Date: 07/24/2024

  1 star
  We have a ********* comp policy with this company they owe us a refund due to an audit and they are slow walking the audit it has been 8 weeks since submitting the audit and still not done. We are filing a complaint with state as well. We are now also looking at taking our business elsewhere

• Review fromIsaac M

  Date: 02/02/2024

  1 star
  terrible company. avoid at all costs. impossible to cancel policy then refused to backdate cancellation; gave incomplete and incorrect information when trying to cancel. spent hours and hours and hours trying to resolve issues caused by them.

• Review fromOlivia W

  Date: 12/11/2023

  1 star
  This company first improperly billed me for $6000, then adjusted it to $1000, which I paid. They then billed me again, months later. I just paid $569 on a policy that I canceled and paid off in March. Amtrust had the gall to bill me yet again and send this claim to collections. In order to prevent damage to my credit score and get them off my back I made the payment, but I have never worked with such a duplicitous company in my life. Do not use this company.

• Review fromSebastien B

  Date: 10/21/2023

  1 star
  Horrible insurance service. I was reared ended by a company vehicle insured with Amtrust on 9/29. My claim didn't even have an adjuster assigned until 10/5. However, the adjuster would never answer the phone or return any voicemails. I was then given the phone number of a supervisor who also never answered calls or returned voicemail. I ended up going two weeks without a functioning car just to end up using my own insurance. I couldn't imagine dealing with these people if I didn't have full coverage.

• Review fromAmy C

  Date: 07/28/2023

  1 star
  This company is terrible. They've charged my small business for not completing an audit but the website won't allow us to submit the audit. We are unable to talk with an agent.

• Review fromGLENDA H

  Date: 04/20/2023

  1 star
  Worst Insurance. customer servcie agents do not return phone calls or emails. After years of paying premiums, I got dropped after filing a claim. Now my vehicle has been done at the shop for 3 days and they will not return the phone calls to approve final payment.