ComplaintsforBay City Metering Company, Inc.
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Complaint Details
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Initial Complaint
12/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Monday, 11/29/21, I made a call to ***************************** of ******** Metering regarding the receipt of an electricity **** that was unconscionably high. This had occurred earlier this year and was not resolved, however, believing that it was a one time occurrence, I settled. I was finally able to reach ************** on Wednesday, 1/1/2021. We discussed, as we did prior that I live in a one bedroom condominium in the sub-division with which he has contracted to provide electricity. I explained that after 30 years of ************ by the prior company, ****************** company has been billing exorbitantly high Prices for electricity. ************** explained as he did in the summer, that his meters do not communicate with each other so the metering is off. It is surprising that months after being told this very thing, by ************** he had made no effort to correct the problem. Instead, it appears that billing is an estimation....one that is very wrong in my case. For example, I live in a one bedroom apartment, yet my **** is higher than close friends and neighbors in the same sub-division who have much larger units.. This was presented to ************** who had no answers/ explanation.The **** for this month was almost $200, adjusted after my complaint, but based on a estimation....hence my **** is still higher than it has ever been, and higher than my friend's who has a larger unit. I do not use air conditioners or dishwasher, ever! ************** refuses to say how the problem can be resolved. I need to move forward with the certainty that I am being billed fairly.for my fair electrical usage.Business response
02/14/2022
****************** *** * ** **** ****** ******************************************* *** ********* **** ** * * * * * *** ******************************** ************************* ****************************************** ***************** ** ** * ************************** ** ** * * *********** *** ******* *** ** ******** * *** ***** ********** *******************
As per my original email, we do not sell the tenants electricity but we are a service hired by the coop to read the submeters and produce monthly submetered electric bills to help the coop redistribute the electricity the coop purchases in bulk through the con ****** master meter. The tenant had an incorrect **** in August of 2021. The **** was corrected on 8/31/2021 and sent to the management company.
The original electric **** was higher than the tenants normal usage and was corrected. The corrected **** was for $25.93, the tenants. The tenants **** for the month before was $56.79 and the **** after was $56.28, so I do not understand how the tenant is stating her **** is still higher than it has ever been.
The tenant talks about 30 years of ************ from the prior company, we started in **** so we are the prior company. The meters were installed in the early ****, we took over the system after the coop was unhappy with the original company.
The tenants have their own meter, the meter is located inside the tenant apartment and only records the electricity used inside the apartment. We do not estimate the usage or compare the usage to any other apartment as each tenants life style, appliances and behaviors are different. That is the exact reason why submeters are installed.
I have spoken to ************************* about this tenant and apartment meter and he states that the meter is functioning properly.
Thank you,
*********************, PE
Managing Director
Bay City Metering
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Contact Information
247 W 37th St Rm 600
New York, NY 10018-5078
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.