Reviews

Review Details

• Review fromJoanne B

  Date: 10/28/2025

  1 star
  *********************. No receipts sent with order. They automatically send you more and theres no way to get through to customer service. Do NOT purchase

  Petlab Co.

  Date: 10/30/2025

  Hi ******, 
  
  Were truly sorry to hear about your experience. Please know that we dont automatically send out additional orders unless the subscription service was specifically selected during checkout. Its an optional feature that many customers use for convenience, and we always send an email reminder three days before each shipment to give time to make any changes, skips, or cancellations.
  
  That said, we can confirm that one of our Customer Experience team members has already canceled your subscription and issued a full refund for your recent order. You should receive the refund within 3-5 business days. 
  
  Again, we're sorry for any confusion or inconvenience this caused. Your feedback is very important to us, and well make sure its shared with our team to help us improve the experience for all our customers.
  
  Warm regards,
  **********************. 

• Review fromWilliam R

  Date: 10/24/2025

  1 star
  ******** product. Horrible service. I orderded the powder for my two dogs. Both of them are foodies and both refuse to go near their food if I put the powder on. Secondly, they signed me up for subscription without my consent. I wanted to try the product. I tried to contact them. I get no response. The links to access my "account" that they set up cannot get me in. I was left with no choice but to block them from charging my credit card. Be aware!!!

  Petlab Co.

  Date: 10/26/2025

  Hello *******, 

  Were truly sorry to hear about your experience and that your pups didnt take to the powder. Thats definitely not the experience we want for our customers.
  

  Here are a few tips that have worked well for me when my own dog gets a bit picky:

  1. For dry food: Lightly moisten the kibble, then sprinkle the recommended amount of ProBright over it.
  2. For wet food or meals with a topper: Simply add the recommended amount of ProBright and mix it in.
  3. You can also try blending it with a little bone broththis can make it more appealing without affecting the effectiveness of ProBright.
  
  For best results,its important to use it every day. Just like we wouldnt skip our own dental routine, our pups also benefit from consistent daily use. Long-term, regular use is key to supporting their dental health and overall well-being.

  Furthermore, I completely understand how frustrating this must have been, especially with the subscription and account access concerns. We never intend to sign anyone up without consent. I can see that one of our team members has already canceled your subscription to ********* Advanced, and no further charges will be made to your account.

  Let me know if you have any questions or need further assistance. Thank you for being part of our community!

   

  Your partner in pet health,

  The PetLabCo. 

   

   

   

   

• Review fromSamantha S

  Date: 10/20/2025

  1 star
  Will not let me manage subscription by setting up an account portal! WIll not let me cancel! Will not answer emails! Will not answer phones!! This company is a SCAM!!!!!!!!!!!

  Petlab Co.

  Date: 10/23/2025

  Hello ********, 

  Im truly sorry to hear about the difficulty you experienced managing your subscription and reaching us I completely understand how frustrating that must have been. Please rest assured that were here to help and make things right.

  I checked your account and can confirm that one of our team members has already assisted you with your cancelation request. Your subscription has been successfully canceled for the following items:

  ProBright Advanced 
  Prebiotic Dental Sticks (6 Sticks)
  Dental Finger Wipes
  Targeted Skin & Coat Mousse
  Paw Balm (2.4 fl oz)

  You wont be charged for any future orders, and we truly appreciate your patience and understanding throughout this process. Once again, we sincerely sorry for the inconvenience you experienced.

  Let me know if you have any questions or need further assistance. Thank you for being part of our community!

  Your partner in pet health, 

   

• Review fromGregg G

  Date: 10/17/2025

  1 star
  This company is a COMPLETE scam. The dental powder does NOT work. Not even a little bit. The customer service is horrible to non-existent. After 5 months with no improvement, I asked for a refund and instead, they said, "We can offer you 50% your next order of the dental powder." Why would I want to buy more of something that does not work. They keep saying all dogs are different, but it's dental health and should have the same overall result for every dog. When I ask them about "every dog is different" and to clarify what / how that theory could impact the product working, they have no response. I demand a refund!!!!

  Petlab Co.

  Date: 10/20/2025

  Hi *****, 
  
  We're truly sorry to hear about your experience and that you didnt see the results you were hoping for with our product. We completely understand how important your dogs health is to you, and we genuinely appreciate you giving our product a chance to support your pups dental care over the past few months.
  
  Please keep in mind, our products are supplements, not medication. Our products cannot treat or cure any illnesses, infections, or diseases. Every dog is wonderfully uniquejust like usand sometimes their individual needs or body responses can differ.
  
  We completely understand your frustration, especially after being consistent for several months. Its clear how much you care for your dog, and we truly regret that the experience wasnt what you hoped for. Since your order was placed back in February, its now outside of our 30-day return and refund policy, and we dont have a 100% money-back guarantee in place.
  
  That said, we sincerely appreciate your feedbackit helps us continue improving both our products and service. If you havent already, *** recommend checking in with your vet to explore what additional support might best suit your pups dental health. We hope youre able to find something that works perfectly for your pups needs.
  
  Warm regards,
  PetLabCo. 

• Review fromSandra J

  Date: 10/09/2025

  1 star
  WARNING: DO NOT ORDER ANYTHING FROM PETLAB CO. THEY ARE SCAMMERS!!!NO CUSTOMER SERVICE!NO REFUNDS FOR THEIR LOST PRODUCTS!NO REFUNDS PERIOD!

  Petlab Co.

  Date: 10/12/2025

  Hello ******,
  
  Thank you for taking the time to share your feedback. Were truly sorry to hear that your order did not arrive, and we completely understand how frustrating this experience must have beenespecially when it comes to getting the support you needed.
  
  Our Customer Experience Team has reached out via email and has processed the refund and addressed the subscription concerns. We hope this resolution brings clarity and reassurance.
  
  If theres anything more we can do or if you have any additional questions, please dont hesitate to let us knowwere here to help.
  
  Warm regards,
  PetLab Co.
  

• Review fromGary C

  Date: 10/05/2025

  1 star
  We have tried over a year to cancel. I called company, and yes I got thru. Problem was I didnt have my wifes card to cancel, was a very trying experience causing Me and My Wife anxiety and stress. My Wife said let it ride. Been a year now, I asked My Wife do You still want to keep this subscription? Our dog has stomach problems and She has a skin reaction. I just realized I can have Her call ******** and cancel. What I want to know is the several hundreds of dollars taken without our consent. Its a mess. We will rectify this headache in the Morning. Someone should be sued

  Petlab Co.

  Date: 10/08/2025

  Hi ****, 
  
  We're truly sorry to hear about your experience and the frustration this has caused you and your wife. This is not the experience we want for our customers. We would like to assist you with this. A member of our customer experience team will be reaching out via email to assist. Thank you for bringing this to our attention. 
  
  We appreciate your patience and the opportunity to make this right. 
  
  Best regards, 
  PetLabCo. 

• Review fromMarcus T

  Date: 09/15/2025

  1 star
  Don't waste your money, it doesn't work..I did a 90 day probiotic chew, and both my dogs are still in the exact same condition as before I started..

  Petlab Co.

  Date: 09/18/2025

  Hi ******,
  
  Were sorry the product did not provide the same benefits as it did for others. Supplements can take up to 3 months of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs, and what may work for one may not work for another. It might be beneficial to explore other options or discuss alternative approaches with your veterinarian to address your pups' specific needs.
  
  If youd like, our team would love to work with you on finding an alternative. Feel free to reach out at ***************************************************************. 
  
  Best regards, 
  PetLabCo. 

• Review fromBarbara B

  Date: 09/12/2025

  1 star
  I spent good money on the Allergy chews and the ProBright dental powder. What a waste! The vet just told me that my dog needed to have his teeth cleaned after using PetLabs ProBright for nearly a year and my dog had to have a Cytopoint injection to get through seasonal allergies. All that $$$ wasted!

  Petlab Co.

  Date: 09/15/2025

  Hi *******, 
  
  Thank you so much for sharing your feedback with us, and for your patience in giving our supplements a fair try. Were truly sorry to hear that you didnt see the results you were hoping for with the Allergy & Immune Chews and ProBright Advanced.
  
  While many dogs have benefited from our supplements, we also understand that every dog is unique, and what works well for one pup may not always work the same way for another. Our products are designed to help support overall health, but they arent intended to replace professional dental cleanings or prescribed medications recommended by your veterinarian.
  
  We know how much love, care, and effort you put into supporting your dogs health, and were sorry that our products didnt meet your expectations in this case. Please know that your experience matters to us, and well be sure to share your feedback with our team so we can continue working on providing the best support possible for pets and their owners.
  
  If theres anything else we can do to help, please dont hesitate to reach out at ************************************* be happy to assist further.
  
  Best regards, 
  PetLabCo. 

• Review fromShane D

  Date: 08/25/2025

  1 star
  Do not trust this company. I ordered s supplement for my dogs itching and not only did it not work but then these guys started billing my credit card automatically in which I never signed up for. They wouldn't return my call or money! Biggest scam on earth

  Petlab Co.

  Date: 08/27/2025

  Hi *****,
  
  Thank you for sharing your feedback. We are sorry to hear about the difficulties you have experienced in getting support. We understand how frustrating it can be when you need assistance and have to wait longer than expected.
  
  We understand your frustration after one month of using the Allergy & Immune Chew and not seeing the desired results. It is important to note that it may take up to 3 months of consistent use to see the full benefits. We suggest giving the supplement sufficient time for your dog to fully experience its benefits.
  
  Our subscription plans are entirely optional. We value our customers and want you to feel empowered to choose the plan or package that best suits your needs.
  
  Someone from our Customer Experience Team has reached out to you via email after sorting out your subscription and refund. We hope you're satisfied with the resolution we provided. Do let us know if you require further assistance or if you have further questions or concerns.

  Best regards,

  PetLab Co.

• Review fromPegge P

  Date: 07/24/2025

  1 star
  I want to cancel an auto-shipment, but there is no way to contact the company. I have had four deliveries, yet the website does not list an account for me. Therefore I get nowhere online. Tried calling and all it does is send me to the website that doesn't have an account for me. This is nuts. No way to contact them. I will never, never, never order from PetLab again.

  Petlab Co.

  Date: 07/27/2025

  Hi *****,

  We are sorry to hear about the difficulties you have experienced in canceling your subscription and in getting support. We understand how frustrating it can be when you need assistance and have to wait longer than expected. Please know that we are working diligently to respond to all inquiries as quickly as possible. Your patience and understanding during this time are greatly appreciated.
  
  Your Probiotic Chew subscription has been canceled. No further orders will be processed. Should you ever decide to return, wed be more than happy to welcome you and your pup back.
  
  

  Please let us know if you have other concerns or questions. We're always happy to help!
  
  Your partner in pet health,

  PetLab Co.