Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are advertising winners and contests that are not valid this year, actually stopped being valid in 2019. This is misrepresentation and illegal and they are sending numerous emails advertising these! This is harassment as well and I have sent them back asking to be removed and still havent been. This is causing major spam issues for me and my phone bill is 45$ a month! I am also a student and when they clog up my server IP address is slow!!

  Business Response

  Date: 06/20/2023

  Dear ******, 

  Thanks for the email.  We are happy to resolve your issues.  I have a couple of questions to help make sure we get this resolved to your satisfaction. 

  I see from our database that you opted into our list on 6/18/2023 [see attached screen shot]  I have now manually unsubscribed you from the list [screen shot attached]. 

  I didn't see any evidence, in our system, that an unsubscribe interaction had had happened online. Can you elaborate on the process you used to unsub? I can get ************* to make sure nothing is broken.   

  With regard to contests no longer functioning/being valid.  We do have 5 sites which run contests and are all in good-standing: *************** ************* ***** ****** **** * ****** ****. Can you tell me what contest you think is no longer valid and why? 

  Last but not least - you mentioned your phone bill.  Are you concerned with email or text messages.  Flatiron doesn't engage in sending text messages however, some of our advertising partners may send texts.  Any information you can provide on that front will help me understand where you are getting those from if that is an issue.  My expectation is that because the sign-up happened on 6/18 there should be no meaningful impact on your phone bill from any Flatiron site.  But I am very open to hearing the details and making sure we get it addressed. 

  Looking forward to your reply. 

  Kind regards, 

  ********* 

  
  

   

   

• Initial Complaint

  Date:04/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dates of the supposed sweepstakes is for the year 2019 no longer and the win a 500 gift card for picking the right box, says win, not your entered to, or will or inrolled or have a chance, it says win. That's false advertising and misleading and a outright scam. I will be getting legal representation and filling suit. You will be responsible for my legal fees and compensation.

  Business Response

  Date: 04/26/2023

  Dear ******************, 

  Thank you for reaching out.  Based on the description it looks like you have seen a promotion somewhere for one of our publications that you feel is outdated or inaccurate. If you can provide that material to me we can address the concerns directly.  We work in ****** to make sure promotional materials are accurate and in line with our web sites. We do have a web site which gives away $500 every day.  Based on your description it seems like that's what is being referenced.  To help address your concern please can you tell us (or send a screen shot or link)

  - what promotional material you came across that is questionable

  - the source of the promotion: web site, email, social media, etc.

  - provide a copy or a link to the source of the promotional material 

  As soon as we have that in hand we can look into what the issue might be. 

  Thanks in advance for your cooperation.  

  Kind regards, 

  ********* 

  Flatiron Media, LLC 

   

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** is a waste of time. I have filled out countless "surveys" and they promise free samples and money, then I recieve notices stating I have to confirm my address or zip code, or the order and when I click on it makes me do another "survey" and there's no mention of confirming anything about my address, zip code, or the order. I have yet to receive any samples or money as promised but I do recieve hundreds of phone calls and emails and robocalls for various sales pitches from companies trying to sell me something because of my "survey" answers, and the "surveys" ask you the same questions over and over and even though I didn't check the box saying I allow them to share my info and receive calls and emails from third parties, I guess they don't look at that and think everyone is stupid. I believe that this is all a big scam and it needs to be removed from the internet. **************** is a hoax and it has to be taken down. Flatiron Media owns it and now I know why it has LLC after it's name. They know what it is. Oh,and the hundreds of phone calls and emails that I receive is every single day starting at 7:00am and ending before *************'s so bad I am changing my phone number and I threw my old phone against a brick wall and destroyed it and I have never had anger issues like that before but I am over it.

  Business Response

  Date: 11/29/2022

  On the ILoveSamples Web site, users have the opportunity to interact with a wide offering of free samples including food products, beauty products, household items, fast food offerings, etc. from different brands.ILoveSamples also gives users the opportunity to take advantage of special offers and sweepstakes from our many partners. Although it is not required, the user is presented with these offers prior to receiving access to ILoveSamples'showcase of FREE samples. In order to claim these FREE samples, the user must visit each of the offers individually to confirm their mailing information so that these samples can be delivered to their residence.  ILoveSamples facilitates consumers interacting with the various brands offering samples, but it is not the company providing samples.  If you have concerns about a particular company which offered samples, please contact them directly. We would be happy to help with that if you can provide information regarding the offers/brands you interacted with. 

   

  Looking forward to your reply. 

  Kind regards, 

  ********* 

  
  
  Tell us why here...

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received three different emails regarding my entry to this sweepstakes. My questions are why is it that every time I click on the confirm now link it take me to a page that has nothing to do with the sweepstakes that i'm being emailed about? This question is only referring to the emaiIs I received on August 10th and 15th. Is this sweepstakes even real? How did I become a finalists in this sweepstakes, If the drawing for the sweepstakes winner won't be held untill January 15 2023 and you are allowed to enter the sweepstakes once per day according to MyDailyMoment 2022 Sweepstakes ?OFFICIAL RULES? Also according to the rules you must enter in personal information to be considered to have an entry into the sweepstakes. Why are you requesting this information and what are you doing with it? The email I received on the 18th did take me to a web page that was claiming to confirm my information regarding the email I received. After I entered my information I noticed my email inbox was spammed with junk email claiming different prize I won. Are you selling my information to anyone?

  Business Response

  Date: 08/24/2022

  Dear ********************,

  
  Thank you for the email.Flatiron does run multiple sweepstakes and we give away 10s of thousands of dollars every year.   MDM Exclusives is drawn in January, EveryDayWinner gives away $500 daily and we have a few others with varying intervals. 

  Entering the Sweepstakes is,of course, optional and as demonstrated in the screen shots you sent you may request to opt-out of receiving entry emails, at any time, using either the link in the email or by emailing the address specified in the email.  If you would like me to block your email address in our system please just let me know and I will add you to our block list.

  The sweepstakes are funded by marketing partners.  When you submitted your information to enter the sweepstakes there were Terms & Conditions, Privacy Policy and a **** Consent to which you are asked to agree in order to proceed.  I have attached a screen shot for the MyDailyMoment opt-in web page as well as the links from that page below. When agreeing to these terms you are agreeing to receive communication from us and our marketing partners. Opting-out or unsubscribing from these communications does not remove you from the contest. 

  
  Privacy Policy: ************************************************
  Terms of Service: **************************************************
  
  

  **** Consent:

  During the entry process and before submitting your information (see screen shot) the site discloses the following: By clicking "YOU'RE ALMOST THERE!", I provide my signature expressly consenting to receive autodialed and or artificial/prerecorded voice marketing calls and texts from Flatiron Media and/or its Marketing Partners on the phone number provided above. I understand that I will receive these calls and texts even if I am on a federal or state do not call registry. My telephone company may impose charges on me for these contacts. I understand that I can revoke this consent at any time. I understand that my consent is not a condition of any purchase. I CONFIRM that all of my information is accurate and consent to be called and texted as provided above.
  
  Link to the marketing partners list referenced in the **** Consent: *************************************************************************************************
  

  If you have any additional questions or need more information please do not hesitate to reach out.
  Kind regards,
  *********