We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financial Technology

Republic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2024, I invested in a stock offering for ********** through Republic. I invested $1,595. On March *******, I was informed the offering was cancelled. I have not received a refund of my investment and I have contacted Republic numerous times by email.

    Customer Answer

    Date: 04/14/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* ******



     

  • Initial Complaint

    Date:03/17/2025

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is a crowfunding entity that support the connection between small business asking for loans and the general population. Company has been active for many year. Post deal close the company has the responsibility to provide general updates about the small business progress on payments and general health. Company has gone over two years with any sort of updates on companies that are not paying their debt. But they continue to charge a service fee on the payments that do come through. I have requested updates to no avail or response. My ask is to received general updates on the companies on a regular cadence to stay abreast on the small business performances. To be clear this isnt a complaint around the small business inability to make payments as that is an understandable inherent risk. The complaint is around the company's radio silence on any sort of updates (good or bad) and over a month with no response to any messages.

    Customer Answer

    Date: 04/10/2025

    At this time, I have been contacted directly by Republic regarding complaint ID ********, however my complaint has NOT been resolved because:

    Responsibility of company is to obtain information from invested companies. No information has been received.   

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ****** ******

    Customer Answer

    Date: 06/02/2025

    At this time, I have been contacted directly by Republic regarding complaint ID ********, however my complaint has NOT been resolved because:

    I am still awaiting them to provide the committed updates on the different crowdfunding investments. Part of their service responsibility. They finally posted the tax documents needed to complete my tax package with the IRS.

     Sincerely,

    ****** ******

  • Initial Complaint

    Date:08/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a small investment in a startup in 2021. In April of 2024, the startup indicated the original product we initially invested in has fundamentally changed so they were returning all the funds back to investors, and investments would be returned in May of 2024.It is now August 2024 and nothing. There's 3 entities involved - Republic, the publisher of the original investment, and the investment holding company. Both the investment holding company and the publisher indicate Republic is on the hook for releasing the funds, but I can't get Republic to help.Republic only has an email address for support, they take multiple days to respond (and I have to keep nudging them to at least acknowledge that they got my email after waiting for days) and they send canned responses referring me back to the investment holding company.The investment holding company can't release the funds unless they get authorization from Republic, but Republic seems to be clueless or careless. My guess is that they're understaffed, so their support team is carelessly powering through inquiries without actually handling them appropriately. It's frustrating and I anticipate a long, frustrating road to get my money back.I can only imagine how distribution of funds would work with any successful investments, it almost feels fraudulent.

    Customer Answer

    Date: 08/07/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:05/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I invested in ********************** through Republic. For the Reg C filing, investments opened April 5 with a cancellation deadline of April 28, and a campaign end date of April 30. Investments are not yet finalized. The summery states that the investment amount would go to Skybound and an additional 2.5% fee would be charged and would go to Republic. I signed up for a $5,000 investment on the campaign start, and two days later, changed it to $2,000. The deal page clearly stated that investors had until 4/28 to make changes or cancellations. To my surprise, Republic immediately withdrew the $5,000 plus the 2.5% fee of $125 rather than waiting for closing day. When I changed my investment to $2,000, they did not refund the corresponding portion of the 2.5% fee, equal to $75.I messaged support and was told that the matter was being forwarded to the relevant team. One week passed, no update. I filed a credit card dispute for the $75. Immediately I began getting phone calls and emails from Republic warning me that they couldn't refund the overcharge or complete my investment until I withdrew my credit card dispute. Support said that they have identified and corrected the "technology error" that caused the fee problem and promised the refund would be issued as soon as the dispute was closed. I relented and withdrew my dispute for fear of my investment being canceled completely.Nearly two weeks have passed since then and I haven't received my refund. I messaged support multiple times, they apologized and said they've forwarded my issue to the accounts team for an update on my refund. Then silence.

    Customer Answer

    Date: 05/31/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I invested $2,200 via crowd funding (on republic platform app) back in 2021 with ********************** and we were supposed to get pay outs in 2023 and I have not received anything nor have they (****** ********** responded to any of my emails or voice messages left behind).

    Business Response

    Date: 03/08/2024

    **** *********************** made an investment commitment into a company called ****** ********** This was done on the Republic platform. After making the commitment, **** had the opportunity to cancel and receive a full refund up until 48 hours before the close of the offering (or, if he received notice of an intermediate closing, until 48 hours before that closing). The offering closed on July 16, 2021.

    Republic is the intermediary that provides a technology platform which allows investors like **** to invest in companies like ****** ********* through regulation crowdfunding offerings. As a funding portal, Republic cannot manage, possess, hold or otherwise control investors funds. The investor sent funds to an escrow account and subsequently the funds were sent to the issuer after the offering reached its target amount and the offering was closed.

    The Issuer, **********************, provides semi-regular updates to investors and Republic continuously encourages this communication to be as frequent as possible. Republic also encourages Issuers to be as responsive and transparent with investors after the offering closes.

Republic is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.