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Business Profile

Makeup

Laura Geller Makeup

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Makeup.

Complaints

This profile includes complaints for Laura Geller Makeup's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 247 total complaints in the last 3 years.
    • 121 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/12/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Laura Geller on their website order #*********** on 07/07. I received an email saying my items shipped by company ****** tracking *****************. The status still shows in transit and has said that since 07/08. I emailed merchant yesterday just for them to send an email showing the same thing I already know. I called the shipping company customer service T ************* and they dont know why it hasnt changed and will check it out. This has now happened twice by both companies and Laura Geller company wont refund me!! I dont want a credit.

      Customer Answer

      Date: 07/13/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** *****



       

    • Initial Complaint

      Date:07/09/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on July 1, 2025. I have been trying to get tracking information for the past 3 days and have been given the run around by Laura Geller's customer service and the carrier called UniUni. The carrier has said that the tracking number provided is "not valid". I checked on the ****** company and know that there has been problems with them previously because they service ************* Laura Geller customer service cannot provide a valid reason why I can't track this package. I want a refund and also want to file a complaint so that other consumers don't waste their time ordering from this website. My order number is ***********.

      Customer Answer

      Date: 07/15/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** *****



       

    • Initial Complaint

      Date:07/07/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 24, I placed an order with Laura Geller on a 65% promotion they had. They claim they sent the product and even gave me a tracking number. On June 20, 2025 they charged my credit card for the product that I had not received. I tried finding a phone number for their ***************** ******************************************* **************** does not have a phone number. They do all their correspondence via email which sometimes takes days for them to respond. I let them know that I did not receive the product that I had ordered and that they had charged me for the products not received. They claim there was a problem with the shipping and they will resend out the products and claim once again they shipped them out giving me a second tracking number. In the meantime, I told them I wanted a refund for the product that I hadnt received yet. Here it is over two weeks since they charged me for a product I never received, but ordered over a month and a half ago and they still refuse to refund me the money and I still have never received the products. On June ****************************************************************************************************************************** the product and it has been now over 45 days!!!! Every day I get some song and dance about the product being shipped and Im supposedly going to receive them all the while I have requested on a daily basis to have my money returned to me until said product is actually received. At this point I no longer want their product as I don't want to do business with a company that has zero integrity and a ridiculous platform in that you cannot speak to one person and they cant seem to use a reputable shipping company. I have packages sent to the address I gave to Laura Geller all the time its only Laura Geller that has an issue with delivery. This is highway robbery. This has gone on for way to long!!! I WANT MY MONEY BACK!!!!!

      Customer Answer

      Date: 08/01/2025

      Better Business Bureau:

      At this time, I have not been contacted by Laura Geller Makeup regarding complaint ID ******** nor have they returned my money for an item they never sent to me. 

      Sincerely,

      ***** ****

      Business Response

      Date: 08/01/2025

      Hello *** *****, 

      We are very sorry for any inconvenience. Looks like your order in May was NOT delivered initially b/c of a failed address. The post office then redirected it to ********, ** and it was redelivered on 06/05/25 

      May 2025 Order - Tracking Carrier Uni Uni - Tracking #****************

      You can track the order using this link and see that deliver was reconfirmed. ****************************************************

      I went ahead and issued a full refund on this order as one time courtesy for any inconvenience. We hope that you enjoy the make up. I attached the email refund notification that was sent to you as well. 

      Thank you for being a Geller Gal. Feel free to live chat with us 24/7 any time by visiting **************************************************

      Laura Geller Beauty 
      Customer Care Team 

      Customer Answer

      Date: 08/05/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and when clicking on their tracking number it does not show that the package was delivered to my Escalon address, the place where all my packages are delivered without any issues.  The tracking number says it was taken to a town called Fremont!  This matter went nowhere until I had to get my credit card company involved which is exactly what Laura Gellar told me in a taunting way what I had to do it because they WERE NOT GOING TO DO ANYTHING to resolve their mistake. I am utterly and completely dissatisfied with this company and their hideous conduct of how they do their business. They hold no standards of integrity or ethics. I am glad that my credit card company has resolved this nightmare of 3 months. Oh by the way because of Laura Gellars lack of integrity this claim cost me 19.99% in interest for 3 months so in reality Laura still owes me!!!!!



      Sincerely,


      ***** ****







       


    • Initial Complaint

      Date:07/04/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered this product on June 8 2025 and have not received it yet. It has been almost 5 weeks and I have had no notification that it is delayed. I am requesting a full refund as I don't think I will receive this product. I have contacted the company and they said they could not find my product, they do have my payment. They have stated that the product was re-mailed to me but I have not received it. I believe I am out of my money and I was also charged $7.97 for taxes...which I believe it very high. ***************** on your card statement. $34.55 Ship to ***** ********** *************************************************************************************************************************************** Transaction ID ***************** Seller info *********************** *************** ************************* Invoice ID **************** Order summary ??Last Day Buy 1 Get 3 Packs??Encounter a delicate makeup look and unlock the Baked Starter Kit (3PC)?? - Light / F $19.99 Shipping $5.99 Tax $7.97 Insurance $0.60 Total $34.55****************

      Customer Answer

      Date: 07/29/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Laura Geller Makeup has been resolved.

      (By clicking "

      ", your complaint will be closed as Resolved.)


      Sincerely,

      ***** **********

    • Initial Complaint

      Date:06/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order with Laura Gheller on Nov 6 and Dec 22, 2024. Since then I have been charged $16.95 on the 6th of each month for what appears as a subscription charge. I did not subscribe to anything, I have not received anything for these charges. To date the total they have charged my credit card is $118.65.

      Business Response

      Date: 07/11/2025

      Hello *** ****, 


      We sincerely apologize for any confusion or inconvenience that this matter may have caused. It looks like you accidentally opted into our monthly Geller Gal VIP rewards subscription post purchase when you placed your in December ************* order.
       
      I am showing that the VIP rewards department already refunded you for 4 months worth of charges and canceled your subscription.
      If you would like speak with a representative from the Geller Gal VIP rewards **** you can reach out via the below contact methods.
      Phone: ************
      Email: **********************************************************************************************

      Feel free to visit us at ************************************************** and chat with us 24/7 if you have any additional questions. Thank you!
      Laura Geller ************* Team


      Customer Answer

      Date: 07/11/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved. 

      I was charged $16.95 for 7 months.   I was only refunded for 4 months.  When I talked with representative she said she would transfer me to her supervisor,  but I stead she hung up on me.  I am requesting 3 more  months fees at $16.95 per month.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **** *******




       

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im being charged $16.97 for something I have no idea what it is and have tried to get charges stopped and cant get any help!

      Business Response

      Date: 07/11/2025

      Hello ** **** ******, 

      We sincerely apologize for any confusion or inconvenience that this matter may have caused. It looks like you accidentally opted for our monthly Geller Gal VIP rewards subscription program post purchase from your order in January 2025 (order ##***********.

      We reached out to our Gellar Gal VIP rewards department on your behalf and requested that they CANCEL your subscription and refund you for the five monthsworth of accrued charges. If you would like to speak to an agent from the Geller Gal VIP rewards department you can reach them via phone or email as they are a separate **** outside of *****************

      Phone: ************
      Email: **********************************************************************************************
      You can also live chat with us (customer service) by visiting ******************************************************************************************** 24/7 and chatting with one of our agents.

      Please allow for 5-7 business days for the cancellation and refunds of your subscription charges to be processed. Thank you for your understanding and we hope this helps resolve that matter for you.

      Laura Geller ************* Team

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a one-time purchase on 4/13/2025 since there was a sale. I have since been charged $16.95/mo for something I did not sign up for. I see their response to others with the same issue is that we accidentally opted in for a subscription. No. There was no opt-in for any type of subscription. Ive never even used this makeup. Just wanted to try it. Why in the world would I subscribe to anything? My order confirmation says nothing about a subscription service. It is my opinion, this subscription is automatically added to all orders. Theres no telling how many people dont even realize they are being charged for it. I have a emailed requesting a refund and cancellation. Awaiting response.Will not do business here ever again.

      Business Response

      Date: 07/11/2025

      Hello *** ******************* sincerely apologize for any confusion or inconvenience that this matter may have caused. It looks like you accidentally opted for our monthly Geller Gal VIP rewards subscription program post purchase from your order in April 2024 (Order #**********). It looks like the VIP rewards department refunded you for the May subscription charge but you were charged again in June because the subscription was not canceled. 

      We reached out to our Gellar Gal VIP rewards department on your behalf and requested that they CANCEL your subscription and refund you for the June 2024 subscription charge. If you would like to speak to an agent from the Geller Gal VIP rewards department you can reach them via phone or email as they are a separate **** outside of Customer Service.

      Phone: ************
      Email: **********************************************************************************************
      You can also live chat with us (customer service) by visiting ******************************************************************************************** 24/7 and chatting with one of our agents.

      Please allow for 5-7 business days for the cancellation and refunds of your subscription charges to be processed. Thank you for your understanding and we hope this helps resolve that matter for you.

      Laura Geller ************* Team

    • Initial Complaint

      Date:06/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about June 1st, I made an online purchase for some make up through this companys trynow program-which says try it for 14 days, if it doesnt work out, return it for a refund.The order totaled about $80 and I fully intended to keep it, but apparently I am allergic to something their product because before lunch time on the day I tried it, my face and neck were broken out in large red helps and they burned/itched badly. I did take a picture just in case they wanted proof All I want is to send the product back to keep from wasting my money, but I have reached out to the company several times and all I get is silence, other than an automated message saying they will get in touch within 48 hours. That hasnt happened. Theres no phone number to call at all, and their return link only offers and exchange. Obviously, I dont want anything from this company on my skin-so I just want Return authorization. I dont appreciate their way of doing business AT ALL.

      Business Response

      Date: 07/10/2025

      Hello *** ****, 

      We sincerely apologize for any inconvenience that this matter may have caused. I am showing that when you emailed in on May 29th we replied and provided a link to our automated self service portal so that you could process the return. I am also showing that afterward you chatted in with customer service and they went ahead and processed the return and refund for you. We apologize again for any inconvenience that this matter may have caused. Please feel free to use coupon code: Sorry**** for an additional 15% off of your next order. 

      If you have any additional questions you can chat with us anytime 24/7 by visiting ******************** 

      Thank you for your patronage. 

      Laura Geller Beauty 

      Customer Care Team 

       

    • Initial Complaint

      Date:06/05/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continue to be charged $16.95 a month for a service I never ordered. I have tried numerous times to call or chat with the company to no avail. There is no phone to the company and the chat does not respond. Could you please help me resolve my complaint. Thank you

      Business Response

      Date: 07/10/2025

      Hello ** ******* 
      We sincerely apologize for any confusion or inconvenience
      that this matter may have caused. It looks like you accidentally opted for our
      monthly Geller Gal VIP rewards subscription program post purchase from your
      order in November 2024 (Order ************).

      We reached out to our Gellar Gal VIP rewards department on your behalf and confirmed that our subscription was canceled. We also requested that they refund you for any remaining charged for the previous months that you were unaware of due to not knowing you enrolled in this VIP rewards program. 
       
      If you would like to speak to an agent from the Geller Gal VIP
      rewards department you can reach them via phone or email as they are a separate
      dept outside of Customer Service.
      Phone: ************
      Email: ***************************************
      You can also live chat with us (customer service) by
      visiting ******************* 24/7 and
      chatting with one of our agents.

      Please allow for 5-7 business days for the refunds of your
      subscription charges to be processed. Thank you for your understanding and we
      hope this helps resolve that matter for you.

      Laura Geller Customer Care Team

    • Initial Complaint

      Date:06/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of transaction was on may 4 2025. I misunderstood this whole try before you buy because obviously I did me and my kids and husband are homeless right now. You think I would sign up for someone like this when we dont even know where we will be every two weeks. No I would not at all please refund my money. My kids need food. Please be kind and do the right thing. Thank you. **** *******

      Business Response

      Date: 07/10/2025

      Hello *** ***** 

      We sincerely apologize for any inconvenience that this matter may have caused. It looks like Order #*********** is your 3rs Try Before You Buy order. 

      The first two were refunded and you were allowed to keep them items as a courtesy that is extended for all first time shopper. For this third order which you provided a photo of we advised you that we can happily issue a release of funds as long as you return the merchandise. We also provided you a label free of charge to send the items back. 

      Looks like **** has still not received any items back using the free return label that we provided you. 

      Here is the return tracking link for your free label that shows that **** is still waiting to receive this package for you - **************************************************************************************************

      I have went and released the authorized funds that were held for this order pending your return of the items. Please be advised that moving forward we will issue no additional refunds on any given order until the items have been returned back to us using the free label we provide.

      I also noticed you tried to place 3 more orders since this order and your credit card declined for all of them. We did not issue any additional holds and you should see your funds available back on your card in 5-7 business days. 

      We appreciate your patronage and understanding. Thank you! 

      Laura Geller Beauty
      Customer Service 

    Laura Geller Makeup is NOT a BBB Accredited Business.

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