Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of ******* Indian Resto and a long-time Lightspeed customer since 2018. In June 2023, I signed a legally binding contract with Lightspeed (attached), which clearly offered a "LIFETIME RATE" for *** services at no charge, as long as I continued using Lightspeed Payments for credit card processing. This was the only reason I agreed to switch providers and invest further into their ecosystem.Despite full compliance on my endprocessing all card payments through Lightspeed PaymentsLightspeed has now informed me they will not renew the agreement or continue honoring the "lifetime" pricing, stating that the employee who offered the deal has left the company. This is unacceptable and unethical. Contracts are made between businesses, not individuals, and cannot be unilaterally voided based on internal staffing ********** make matters worse, on June 9, 2024, Lightspeed charged my credit card $350 for *** services without my consent, prior notice, or any disclosure. I had explicitly requested last year that my card be removed from the account. This unauthorized charge directly contradicts the signed agreement and reflects poor billing practices.I request the following:Immediate refund of the $350 unauthorized charge.Full honoring of the lifetime *** pricing per the signed contract.Written confirmation that the agreement will be upheld going forward, as long as Lightspeed Payments is actively used.If this is not resolved promptly, I am prepared to take legal steps. I am filing this complaint to document the issue and seek a fair and formal resolution.Attachment: Signed 2023 contract showing Lifetime Rate and zero *** fees.

  Customer Answer

  Date: 07/23/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Lightspeed Commerce USA Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ****** *****
  

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lightspeed has been collecting my money for Lightspeed loyalty yet nobody at Lightspeed has been able to activate it or get it working, I have e-mailed, chatted and contacted the company through numerous channels with no assistance. I have never seen a company this dishonest and unreliable My account is ******

  Business Response

  Date: 05/20/2025

  Hello,

   

  I apologize for the miscommunication that this has caused you. I know that since this message your account manager has reached out and we are refunding you for the Loyalty program. This error was due to the location where Loyalty does not work.

  You should receive your refund shortly.

   

  ******

• Initial Complaint

  Date:03/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am experiencing significant difficulties in reaching customer support through the chat function. It takes over an hour to connect with a live representative, and I am still currently on hold. Additionally, when accessing the support page under my account, the "Contact Support" option is unavailable. Instead, I had to navigate to a separate help center page to initiate a chat, only to face another extended wait time before being connected to a human representative rather than an AI bot.Furthermore, I am encountering multiple issues with my account that require immediate attention, yet the lack of responsiveness from customer support has been extremely frustrating. It appears that the company has undergone a change in management, which, unfortunately, has resulted in a decline in service quality. I would appreciate a more efficient resolution process and improved support accessibility.

  Business Response

  Date: 03/18/2025

  I am the Account Manager for ****** at Lightspeed. I responded to the customer as soon as the legal team forwarded me their complaint. I am in contact with other franchise owners of this group on a regular basis. I attached the sent email to this.

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The initial email to introduce himself to me was not a response to actually resolving the issues. ***** was able to upload his screenshot to the BBB yet still hasnt responded to my response email addressing the issues that havent been resolved. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *******
  
  
  
  
   
  

  Business Response

  Date: 03/19/2025

  Hello,

  The customer responed to my outreach outside of my business hours. I was able to get back to the customer later this afternoon addressing his issue with clear instructions as well as outlining best practices to interact with our support team and how to escalate issues if they are not addressed.

  I have included screenshots of the exchange. Please let me know if there is anything else you need.

  
  Thank you,

  *****

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been an ongoing customer for many years using the product solely as a cash register for our business, paying $2148 per month. ******** the company has changed their policy and decided to unknowingly charge us an extra $910 because we do not use their merchant services. So, basically since they don't make extra money in merchant services off of our business, they charge us extremely high extra fees anyways to make up for it. This was done on Feb 9, 2025, with the company informing us of the charge by email only on Feb 28, 2025. This was 3 weeks after the charge. I contacted support and was told that since we don't use add on products provided by them, there is nothing they can do. This is extremely unprofessional. An increase of $910 per month with no notice to our business is something we cannot afford. We never authorized the transaction, and don't use the added services that cost covers. I informed Lightspeed, I would not pay the fee, and they proceeded to charge the fee again on March 9th. They tell me there was an email sent to inform us, but I cannot find an email sent from Lightspeed at all about this. Also, they told me they would re-send it so I can see it, and I am still waiting on that as well. Huge scam suddenly by this company.

  Business Response

  Date: 03/17/2025

  Hello *****,

  Thank you for reaching out with the feedback related to your recent experience. First I would like to thank you for being a long time S-Series customer. We do appreciate your years of business and do apologize for any confusion or frustration caused by this increased cost associated with this Transaction Fee. Below we will break down the history of communication that we can see internally. I understand that you contacted our Support and team on February 28th after seeing this charge for $910.00 CAD.We have partnered with our Marketing team to review your account and the history of communications sent to ensure that all relevant information was conveyed to you in a timely manner regarding this policy update
  

  Our internal records show that you were sent an email with the Subject Line: "Important update: were unifying Lightspeed S-series and Lightspeed Payments" informing of this upcoming change to the email address ********************************** October 15th at 9:09 AM then show the email was initially opened the same day at 9:44 AM. We also see a final record of the communication being opened one additional time on October 21st at 11:09 AM
  

  In your message, you mentioned that you received notice on February 28th.Our internal records show that you did contact and speak to our support team and were then connected with your Customer Success Manager, Nima on this date. We also see a series of email communication covering and confirming the requirements to avoid any Transaction fees moving forward. Below is the most recent email reply sent to ********************************** on March 7, 2025 at 6:08 PM related to your inquiry.

  ---

  ********* *** ********** ******** ********* * ***********

  Hi *****,

  Thanks for speaking with me today, I appreciate you taking the time to voice your concerns. As mentioned in our conversation, the fee you were charged is related to processing third party, and is a permanent change to our software, and company structure. These changes were communicated to you in October of 2024 and took effect as of February.

  However, I fully understand making the best decision for yourself and your business. Please note that transaction fees will recur if you continue to process third party, and the amount is based on your monthly gross income. As mentioned, if you were to sign up on Lightspeed Payments, as an exception, I would be able to refund you the last transaction fee charge once you are transactional.
  

  Please let me know if you have any questions.

  Best,

  ****
  ******** ******* *******
  ********** ********

  ---

  After confirming the history and timeline around this communication, we are still unable to refund the fees charged to your account at this time. From here, we will also follow up with our Marketing team to ensure you are re-sent a copy of the original communication sent on October 15th.

  We do have a review process in place, if you are able to respond to your Customer Success Manager, we'd be happy to continue this conversation with you.  If you have any other questions about this fee or would like to make any changes to your Lightspeed S-Series account, please contact us at ****************************************. You can also learn more about this change here: ************************************************************************************************ or by consulting the changes to your Merchant User License Agreement here: **********************************************************************************************

  Thank you.

  Customer Answer

  Date: 03/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As per the email they mentioned they sent. It was sent from the name "******* ******-*****" and does not mention lightspeed as the sender, I have no idea who this person is, and probably assumed it was a resume from this person.
  Secondly, regarding the email. This email reads as though it's a sales pitch to use Lightspeed merchant services. This is not something we are interested in at all, and it does not state that this change will incur a ridiculous fee of $910 per month anywhere on it if not using their services. I would assume a "Transaction Fee" would never be in this crazy amount. 
  Lastly, regarding the email. We were paid in full for upcoming year on October 9th, 2024. This email and change were made after the fact of pre-paying for a full year of use of the product in the same manor as we have for the past 5 years. This should have been considered before making a drastic change like this. I assume Lightspeed has no intention on returning the remainder of the yearly fee if we decide to cancel immediately, considering we are paid up until October 8th 2025?
  On top of all this shady communications from Lightspeed, our current merchant fees for our business are well below half the cost this company assumes it would cost us. The fee is comepletely unrealistic considering we have a main in-store machine and 7 wireless mobile machine, along with online ordering to consider. How is the fee imposed by Lightspeed over 300% higher than our current merchant provider?
  We do not agree to any of the additional fees we have paid since agreeing to our 1-year term on October 9th 2024 when we paid for the services for the year. Please correct them, or we will be cancelling, and looking at further action. 

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  Business Response

  Date: 06/05/2025

  Hi *****,

  Thanks again for your continued feedback. We understand that changes like this can be frustrating, especially after being a long-time customer, and were sorry to hear that the outcome has been disappointing.

  As mentioned previously, the transaction fee was introduced as part of a broader update to unify S-Series with Lightspeed Payments. Notice of this change was sent by email on October 15, 2024 to your registered email address. Our records confirm that the email was opened on the same day, and again on October 21, 2024.

  We understand that the subject line or sender may not have stood out, but it was sent from a Lightspeed email address and was part of our effort to provide more than 90 days notice ahead of the February 2025 change in line with our Merchant User Agreement which can be found here: ***************************************************************** the transaction fee itself, we recognize that the amount may have come as a surprise. The fee is based on gross monthly processing volume, and the amount you were charged falls within the tier outlined here:
   *******************************************************************************************************

  We also understand that our suggested solution for your mobile terminal setup didnt align with how your business operates. While we aim to be as flexible as possible, we recognize the importance of this functionality and understand that it may prevent Lightspeed from being the best solution for your business for that reason.

  Since your account has now been closed at your request and all concerns have been addressed in prior communications, we wont be issuing a refund for the fees, which were billed according to the agreed-upon terms and communicated timelines.We truly appreciate the time you spent with Lightspeed and wish you the very best moving forward.

  Sincerely,
  

  The Lightspeed S-Series Team

  
  

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  Complete scam. Worst company I have ever had to deal with.

  Any company that increases fees by over 600% suddenly is truly evil and trying to scam you.

  Sketchy practises to notify the customer with non-information.

  I strongly suggest nobody ever uses Lightspeed.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

• Initial Complaint

  Date:03/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We canceled service because they did not credit us for over $600 in credit card payments in May of 2024, in October they started again taking fees from our bank account while we don't use their services. Have called several times no response. Had to cancel my debit card at my bank

  Business Response

  Date: 03/20/2025

  -Customer signed for a 12 month contract starting October 21st 2023, ending October 21st, 2024. 
  -On October 21st 2024, the contract renewed on a month to month subscription automatically. 
  -On May 29th, 2024, the customer stopped transacting and using the **** but the customer was still under contract until October 21st. 
  -We did not receive communication from the customer requesting cancellation at any point until March 7th, 2025. 
  -Should the customer have requested cancellation after October 21st, 2024, they would have been able to due to being on a month to month subscription, but not prior due to them still being locked into a contract. 
  
  Please see signed contract attached. 
  

• Initial Complaint

  Date:01/20/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a termination of my contract with Lightspeed Commerce **** without penalty and the waiver of a $14,327.97 early termination fee. Lightspeed has failed to deliver on critical obligations under our agreement, resulting in financial losses and disruption to business operations. These repeated issues constitute a material breach of contract per Section 13.1 of Lightspeeds terms, which entitles me to terminate without penalty.Major Issues:1.Device Communication Failures: Our devices consistently fail to sync, forcing staff to operate with a single terminal during busy hours. This has led to lost revenue when customer tabs disappear ********************* Processing Failures: On multiple occasions, payments failed to process overnight, with reports showing $0 in sales for entire days. The delayed deposits caused cash flow issues, hindering payroll and vendor payments. Despite Lightspeed blaming our internet service, our ISP has confirmed that the issue is not on their end.3.Insufficient Product Support: Hardware upgrades like handhelds and printers were shipped without setup instructions, delaying implementation. Moreover, the support materials are outdated, and the dedicated support representative is frequently unavailable due to time zone and holiday differences.4.Faulty Integration: Despite taking over a month to integrate OpenTable, the integration is incomplete and prone to errors.5.Unmonitored Support Channels: Many support emails provided by Lightspeed were either inactive or unmonitored, compounding delays in resolving issues.Due to these unresolved failures, my business has experienced financial losses and operational disruptions. Despite multiple attempts to resolve these problems with Lightspeed, they persist. I believe the $14,327.97 termination fee is unreasonable given the circumstances, and I am seeking the immediate termination of my contract without penalty.

  Business Response

  Date: 02/04/2025

  Thanks for your concerns
  First and foremost, Im sorry that you are frustrated and that you do not feel like the product has met your expectations. Our goal is and always has been to provide exemplary service. Upon a review of your account, I do see instances where you reached out to our support team to provide guidance on questions you had regarding the system, payouts and integrations. Each issue was resolved in a timely manner or we are still pending information from you on how we can best assist. Our support team is available 24/7 and can assist by either phone or chat. Our resolution times remained within the **** set forth in the agreement. Should you like to bring any product failure to our attention and we cannot resolve it within the aforementioned SLA, we can release you from your agreement. 
  As stated, our goal is always to provide you with the best service possible. We remain committed to assisting you and your staff. We will continue to work with you and find a resolution for any product needs for Taste and Savor Wine Bar. 
  Thank you
  
  

  Customer Answer

  Date: 02/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Lightspeeds response is a lie. They arent waiting on any more info from me, theyve simply ignored me. No one has reached out and requested any info from me. I havent even heard from my account rep ******** or anyone from her team for that matter since January 14th. In fact, Ive been promised by support a couple of times that someone would reach out within 24 hours, and they still havent gotten into contact. Therefore, I can only conclude that they are simply hoping I stop pushing this issue if they ignore me. I am done being lied to.

  
  
  
  
   

  
  

• Initial Complaint

  Date:08/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lightspeed processes payments for my business. Without notice, Lightspeed deactivated payouts for my business, all while still accepting payments through my store. Lightspeed did not notify me that the payouts had been suspended, I instead found out on my own and reached out to them for answers. I was told I needed to submit proof of inventory via pictures, and answer a couple of questions about what I sell, how I sell it, and what steps I take to prevent fraud. That information was submitted. Each time I call, customer service tells me that it is being reviewed by the back office... whom is not reachable by phone. I have reached out to my account manager as well without response. As of today, four days have gone by without any explanation, without being able to speak to someone to help, and without any response from my account manager. The company has held four days of payments from my SMALL business all the while continuing to collect a percentage of my sales. I would like the funds owed to my business to be released immediately and I would like some communication from my account manager

  Business Response

  Date: 08/13/2024

  Hello,

   

  I am reaching out regarding this concern and want to apologize if the account manager did not give you a call back in a timely matter. From what I see you sent us an email to cancel on Friday afternoon and the account manager usually would reply within 24 hours but do to the weekend could only respond on Monday. At this time they responded to your request to cancel. They will also be following up with you today August 13th to let you know we are digging into this more for you.

  Our underwriters are the ones that *** have requested information and sent you an email as to why they were holding your funds. I am gathering more information for you and will try to get them to reach out sooner to assist in releasing your funds.

  I apologize again for the delay and will do my best to get this to you as soon as possible.

  ***********;

   

   

   

  Customer Answer

  Date: 08/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 29th ************************* reached out to me and wanted to know how my electronics business and online sales was doing. We talked about some goals I wanted to accomplish with my business. Some of those goals was a I wanted to expand online making my inventory level numbers at my flea market location be the same numbers as online. My online platforms I have been using is **** and ********* but I wanted to have a online website of my own as well to get rid of some fees.**** said he would have to reach out to his manager to see if Lightspeed could do 2 way syncing with ****. Which is where a good amount of my inventory was. And also be able to sync that inventory to ******** marketplace and to the Lightspeed website. **** called me back the same day May 29th and said said they could make it happen. He asked when I wanted to start, and my response was if he and his manager could guarantee that their products and services could make that happen at the price he was offering. Then I was ready to start now. After getting into the lightspeed website I experienced issues. And I contact **** via email. He gave me steps for Ecwid lightspeed and I followed them. But then I once again had issues. I contacted support at ecwid LS and they said what I discussed with **** wasn't possible. And that I should message **** and ask for clarification. **** said he would work with his colleges and if he couldn't resolve things he would refund me. I havnt received a refund. My products were never imported into lightspeed. And my lightspeed subscription was closed out today to prevent another month of charges. I felt 3 weeks and 3 days of working with support and waiting for a response was more then I should have waited. They had most of those 3 weeks to resolve the problem I never received the products or services that was sold to me. So I'm asking for my first month subscription to be refunded. Expecially since I pointed out the issue with in 24 hours of signing up.

  Customer Answer

  Date: 07/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

   

  Lightspeed has now refunded me as of July 5th.  

   

  however i still highly encourage small business to stay away from lightspeed, and their slow customer support.   Actually their customer support is nearly non existent, and who is there is super untrained.  
  
  Sincerely,
  
  *********************
  
  
  
   
  

  
  

• Initial Complaint

  Date:06/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July of 2023 our ******** ***** agreement was due for renewal. At that time we talked to our account manager ********************* and agreed to pay the same as July of 2022. On an email sent to us by the Sazant he assured us that we would be paying the *** fee and that the Processing Fees for Lightspeed payments would remain the same as the previous year. 2.4% for card present and 2.6% for keyed in transactions. This fees were negotiated and approved in July 2022 and would continue for the next term, July 2023- July 2024. In September of 2023 they increased our fees without any notification to 2.55% - 2.90% accordingly. Further more they didn't notified us. It wasn't until June of 2024 upon an audit from our accountant that he made us aware of such changes. We promptly contacted Lightspeed and talk to ******** about Ticket#******* , she agreed that we were supposed to be charge 2.4-2.6 and that she would look into it. The morning after she contacted us to tell us that the 2.55-2.9 rate was the agreed to rates. Which they weren't. We can provide email from manager in which he states that the processing fees would remain the same. And we can provide statements from July to September in which we were being charged the agreed amount of 2.4-2.6. It wasn't until September that somehow they changed it without any notice. We seek billing adjustment to the original rates.

  Business Response

  Date: 06/11/2024

  Dear Better Business Bureau,

  Regarding the complaint raised by ******** *****, Lightspeed has notified the owner about the rate increase with a 30-day notice, both via email and in-app messaging.
  

  The communications with the customer were as follows:
  - August 8th: First notification of the rate increase sent via email and in-app message.
  - August 22nd: Second notification sent in-app.
  - September 22nd: The new rates were implemented.
  
  The rate increase was 0.15% for Card Present Transactions and 0.30% for Card Not Present Transactions.
  
  We are more than willing to discuss this increase with the customer. They can directly contact their account manager, ***********************************, for a rate review to explore the possibility of reducing their rates.

  ***** can be directly reached at:
  
  ****************************************************************
  ************** **** ****

  Sincerely,
  The ****************** Team

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I down loaded the free version and set it up for the store that I tried to open. I never used their software. I clicked the link attached to their program. It told me everything was canceled before the trial period ended. I finally started getting my mail from my ex wife and turns out of have been paying for the last 4 months for a something I never used. Tried to contact them and had a heck of a time finding my info. Turns out they changed the spelling on my account. As well as email.The guy who helped me finally found my name. So they changed my info and continued to bill me for something I never used.

  Customer Answer

  Date: 05/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************