We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Womens Clothing

Fashion to Figure

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

This profile includes complaints for Fashion to Figure's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fashion to Figure has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 163 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/19/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order with Fashion to figure on March 7. Have not received a tracking or shipping update. Sent 3 emails for an status, and received "spam" email back saying service wasn't found at **************************

      Customer Answer

      Date: 04/12/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Fashion to Figure has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***** ********

    • Initial Complaint

      Date:12/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Boots ordered on 12-4-2024 $52.30.I have not received confirmation of my order and no product received. I found out that the company is out of business. **************** is no longer available.

    • Initial Complaint

      Date:12/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, November 29 I ordered a pair of pants from **************************. I received my confirmation email, but no shipping email was sent nor an estimate on delivery. After a week, I contacted the service email for clarification with no response. I have contacted this business multiple times by phone, but regardless of medium I have gotten no response.

      Customer Answer

      Date: 01/06/2025

      Better Business Bureau:

      At this time, I have not been contacted by Fashion to Figure regarding complaint ID ********.

      Sincerely,

      ********* *******

    • Initial Complaint

      Date:12/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order through the Fashion To Figure website on November 21st, 2024, which was a Thursday. I ordered four pairs of boots and paid for expedited shipping so that I could get them before Thanksgiving. Counting the business days (3-4), I should have received my package on Wednesday, November 27th. I tried getting in contact with the customer service line, but to no avail, there was no contact number and when I used the email address on the website, I never heard back from anyone. I received my package on November 29th and only received 3/4 pairs of boots. The shipments said 1 of 2 so, I assumed I would be getting my last pair a day later or something. I never received my last pair of shoes.

    • Initial Complaint

      Date:11/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 11/17/24 typically you get a shipping date, however to date nothing. I have emailed as their site does not have a phone number. All emails come back as not available. Please don't spend your money to site needs to be shut down.

    • Initial Complaint

      Date:10/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I place an order online to fashion to figure, I ordered 2 pair of boots. Only one pair after a couple of weeks, now, it's after a couple of months. I was in contact with customer service via email, but only to give me the run around about my order. No tracking information or anything, I feel scammed and no one should be treated like this. I want my order or a full refund

    • Initial Complaint

      Date:10/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order and paid and my order has not shipped. When I click the link in the confirmation email the link is not functional and the website will allow me to check the status of my order.

    • Initial Complaint

      Date:10/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 9/1/24 in the amount of $192.54. Today is 10/2/24 and have yet to receive my order. As with all the other complaints, FTF always send the same generated message. I have contacted FTF 5 times and always the same message. FTF is NOT fulfilling customer orders and continues to take their money. THIS IS FRAUD, and FTF should be held accountable. I have requested a refund and FTF have yet to respond.

    • Initial Complaint

      Date:08/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I placed this order on July 18, 2024 and have not received a tracking number or anything on this order!!! My card has been charged and I am requesting my funds of $48.16 refunded back to my account. This is horrible. I was giving the estimated delivery Monday, Jul 29Thursday, Aug 1 and it is now August 21st. ; over 34 days later and nothing. The email that is listed on my order confirmation is saying undeliverable when I send an email.

    • Initial Complaint

      Date:08/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on July 26th I placed an order at Fashion figure for $96.66 I did receive a confirmation and I said that I would receive another notification when it had been shipped I've heard nothing from Fashion To Figure I've made numerous calls I've called ************** who is the bank that issues the card and they have directed me to the number that I've been calling the number rings and rings and Rings day and night until it rings off the hook after checking several articles they say that the company has shut down it's warehouses and it's not shipping anything but I have been charged on my credit card twice for the $96.66 purchase on the same day which is July the 26th my most recent call was to community today at 3:00 and they continue to direct me to Fashion To Figure number which is 855 for a ******* no one answered yet again it rang off the hook ....... if they have no intention of fulfilling my order I want it removed from the credit card so that I am not only these people almost $200 for merchandise that I've never received

    Fashion to Figure is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.