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Business Profile

Beauty

Il Makiage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1,578 total complaints in the last 3 years.
  • 527 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account was cancelled and they are still charging us for products that weren't shipped or received.

    Business Response

    Date: 04/17/2023

    Hi ************ apologize for the inconvenience. This is the first we're hearing of this from you as we don't have any emails to my customer service team regarding this issue, but we are here to help! Please email us at ****************************************** with the subject BBB and we will get this sorted out for you ASAP.

  • Initial Complaint

    Date:04/02/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged full price for product when it states that I'm only supposed to be charged for shipping and handling

    Business Response

    Date: 04/14/2023

    Hi ******** - I apologize for the inconvenience. This is the first we're hearing of this from you as we don't have any emails to my customer service team regarding this issue, but we are here to help! Please email us at ****************************************** with the subject BBB and we will get this sorted out for you ASAP.

  • Initial Complaint

    Date:03/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 17,2023 i ordered a 14 day trial which was for ****. Before i knew it they had taken ***** out of my account for a holding fee. 20 minutes i get a letter from the company telling me. " We charged a holding fee of ***** and will fall off in 1 to 4 days." We are going on day 8 and my monies still have not been sent back to my bank account. Its all a bunch of lies and they feed into it and keep answering your emails even though they know they don't have any intentions of sending your monies back.

    Business Response

    Date: 04/06/2023

    Hi ******* - I apologize for the inconvenience. We are very transparent with the pre-authorization process before and during checkout. A pre-authorization, or a temporary hold, simply authorizes the card and it falls off within 4 days of placing the order. The way Try Before You Buy was designed is if you keep your product you will be charged. However, as long as you return it within 14 days using our free return label, youll never be charged. I canceled your trial today 4/6. Any hold should have fallen off by now. Please let me know if theres anything else I can do to assist.

  • Initial Complaint

    Date:03/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the trial bottle of liquid markup. They asked if I wanted their anti-aging product for the same TRIAL price. They charged my account $72.25. They finally refunded it a couple weeks later. Then I canceled all future purchases. They sent me an email apologizing and sorry to hear I was canceling. Then suddenly my PayPal account was in the negative balance on my account and they charged me yet again for the anti-aging product for $72.25 in which I NEVER have received. Still have not refunded my money!

    Business Response

    Date: 04/04/2023

    Hi ******* * I apologize for the inconvenience. I see that youve been in communication with my team and they confirmed that youve been refunded for your foundation as of 3/20. I see that you have an add on item from SpoiledChild, which would be the second charge youre seeing. To get assistance with this order please contact SpoiledChild at: ********************** and they will be happy to help!

  • Initial Complaint

    Date:03/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Il makiage: I declined after the first purchase over 1 year ago. They continue to send products and charge my account. I have to check my bank account to ensure that theyre not doing this even though I have asked to discontinue the services I have recently sent them yet. Another request to stop sending me products and stop charging my account. The request is the low and they charge my account $64.95 I dont know what else to do and then wait a few months and then continue to replenish my orders. Theyve had to refund my money now several times.3/19/23:I have previously requested that you all discontinue any affiliation with your company and stop sending me products. Particularly you keep taking money out of my account that I have not authorized. I have let you know not to send me any more products and you still have continue to do so. And you have charged my bank account once again. If I have to bring legal into this, I will. Please retract the $64 charge that you just placed. In February immediately. I will not be sending back any more products that I have not requested so please discontinue once again sending and charging me for your products that I do not want. I will be forwarding this to the Better Business Bureau because I should not have to watch my account as vigilantly as I do. We.

    Business Response

    Date: 03/30/2023

    Hi **************** apologize for the inconvenience. I see that youve been in communication with my team and they canceled your subscription on 3/20. You will not receive any other orders going forward. They also refunded you for the unwanted order on 3/20. Please let me know if theres anything else I can do to assist.

  • Initial Complaint

    Date:03/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    IL MAKIAGE IS A SCAM I DID NOT AUTHORIZE THIS ACCOUNT THEY DO NOT HAVE A PHONE NUMBER TO CONTACT THEM TO INFORM THEM THAT SOMEONE STOLE MY CARD INFORMATION I DO NOT WEAR MAKE UP I CAN NOT EVEN GET ON THE ACCOUNT OF THE ***** BECAUSE I DONT HAVE ACCESS TRIED TO CONTACT VIA EMAIL AND THEY SENT A AUTOMATIC ENAIL REPLY BACK AND I HAVE INFORMED THEM AGAIN IT IS NOT ME AND I NEED THEM TO RELEASE MY FUNDS! They are SCAMS

    Business Response

    Date: 03/30/2023

    Hi ******* - I apologize for the inconvenience. Theres no scam here. We dont offer customer support over the phone but I see that youve been in communication with my team via email. We are very transparent with the pre-authorization process before and during checkout. A pre-authorization, or a temporary hold, simply authorizes the card and it falls off within 4 days of placing the order. The way Try Before You Buy was designed is if you keep your product you will be charged. However, as long as you return it within 14 days using our free return label, youll never be charged. They canceled your trial on 3/20 and refunded you for the shipping cost. Any hold should have fallen off by now. Please let me know if theres anything else I can do to assist.

  • Initial Complaint

    Date:03/15/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a previous complaint agianst this company and the company responded with an offer of a ***** credit- NOW the company has charged my banking account an additional ****** and I am now suffering an additional ***** over draft credit due to the company not cancling the order as promised from the first complaint.CONSUMERS BEWARE THIS COMPANY IS NOT ORGANIZED OR PROFESSIONAL- YOU CAN NOT CALL TO RESOLVE AN ISSUE- COMMUNICATION IS ONLY DONE VIA EMAIL- THAT SHOULD BE ENOUGH TO **** YOU AWAY BEWARE

    Business Response

    Date: 03/28/2023

    Hi ***** - I apologize for the inconvenience. I see that youve been in communication with my team and they processed your refund on 3/16. Please let me know if theres anything else I can do to assist.

    Customer Answer

    Date: 03/29/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

  • Initial Complaint

    Date:03/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 8 my credit card was charged yet again for another bottle of foundation from IL Makiage. I have canceled the subscription and talk to them twice and they continue to charge me and send product. There is no phone number in which you can contact them. They suggest that you snail mail them or email them, but there is no button in which to send your email. I will once again, refuse delivery and contact my credit card and get them to remove the charge. Its ridiculous that anyone has to go through this to stop people from sending your product. You didnt order!

    Business Response

    Date: 03/20/2023

    Hi ********* - I apologize for the inconvenience. We dont offer support over the phone, but I see that youve been in communication with my team and they needed some more information but didnt hear back. However, Ive canceled your subscription and refunded you for the unwanted order today, 3/20. You will not receive any other orders going forward. Please let me know if theres anything else I can do to assist!

  • Initial Complaint

    Date:02/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a try free for seven days for a charge of ***** CAD. There is a pening charge of $119 plus the $12 on my account!!!! There is no clear indication that this will happen until you place an order! Also, somehow while I deliberately DID NOT check any kind of membership, apparently the trial product will be shipped and charged to me on a regular basis. This is clear fraud and I am disgusted. How this company does business in no way protects consumers! Shut them down. If the 119 goes through I wo t be able to pay my March rent!!!!

    Business Response

    Date: 03/08/2023

    Hi **************** apologize for the inconvenience. No fraud here. I see that youve been in communication with my team and they explained the pre-authorization hold. We are very transparent with the pre-authorization process before and during checkout. A pre-authorization, or a temporary hold, simply authorizes the card and it falls off within 4 days of placing the order. The way Try Before You Buy was designed is if you keep your product you will be charged. However, as long as you return it within 14 days using our free return label, youll never be charged.  I see that your order was returned and your trial was canceled on 3/4/23. Any hold should have fallen off by now. Please let me know if theres anything else I can do to assist.

  • Initial Complaint

    Date:02/17/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and received my order no problem. A few weeks later they charged my credit card over $200 without permission. I only placed the one order and when I logged into my account it showed that they do not have my credit card on file and it also only shows my one legitimate order. No additional orders show to explain the unauthorized charge. Today I checked and they have populated my credit card information in my account and they have blocked me from deleting the card. I previously was able to delete the card. Not only have they kept my credit card information in file without authorization, they have charged me for no reason. I have reached out multiple times through the website, by email and on Instagram and they are not responding.

    Customer Answer

    Date: 02/18/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** *********



     

Il Makiage is NOT a BBB Accredited Business.

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