Complaints

This profile includes complaints for Hair Bar NYC Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hair Bar NYC Inc. has 4 locations, listed below.

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  Hair Bar NYC Inc.

  416 3rd Ave New York, NY 10016-8462

• 

  Hair Bar NYC Inc.

  31 W 46th St Fl 2 New York, NY 10036-4102

• 

  Hair Bar NYC Inc.

  115 Spruce St # 121 Cedarhurst, NY 11516-1911

• 

  Hair Bar NYC Inc.

  180 Lafayette St New York, NY 10013-3287

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to two people at hair bar at ******* as well as went in for a consultation on June 11, 2025 and paid for the silk touch express treatment. I have 3B type hair and wanted to reduce frizz for the summer I was told repeatedly my hair will remain curly but the frizz will be reduced and at most my curl will slightly loosen so I proceeded with the treatment. After washing my hair on June 12 it was left completely straight which I was extremely upset about because that is not what I paid for or was told would happen. I called them and told them this they told me that shouldnt have been the case so they asked me to come back on June 18 to do a clarifying shampoo and I did and had to do it twice to break up the treatment. It did nothing besides make my scalp peel the next day. My hair is 90-95% straight with some loose waves in the back & under the top of my hair. I spoke to several people again, the front desk, customer service on the phone and the manager after calling several times and finally again on June 24 she did not take any accountability for this and told me she would call me back the next day June **************************************************** back I called back twice more and was promised she would call me back right away never did. I called again today June 27 to tell them this and they said she will call me back. Instead, I get a text message 5 mins later saying they do not do refunds which is in the waiver I signed and to wait it out and that my natural hair would come back eventually. I would not need a refund if the treatment they told me I was getting and the results were what they had promised. They didnt have the decency to call me back and dismissed my concerns. I was even charged an extra $30 since they said my hair is thick (its not, just curly). I left a bad review after all this they responded saying they asked me to come back and I refused which isnt true. Amex told me they cant dispute either and recommended I reach out here.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sat 5/18/24 I, *********************, spent $300 including tips to get my hair straightened by a treatment at Hair Bar NYC that they call 24 Karat Keratin.I was told to wait 3 days before getting it wet, which I did. My hair became curly after the first wash (with only sulfate-free conditioner as directed). Their customer service rep said I could come in and they would evaluate it and "take it from there" and potentially redo the treatment, but the treatment didn't work the first time, and I don't trust them to do it again, let alone applying the ineffective, harsh chemicals to my scalp a second time.Customer service rep says the policy is no refunds. I asked does it say that on the website, she said, yes, but I don't see that anywhere. I would like a refund. I've attached an after picture and the receipt.

  Business Response

  Date: 05/27/2024

  To Whom It May ****************** response to the affirmations review recently submitted regarding our 24 Karat Keratin treatment at our salon. We would like to address the points raised in the review and provide clarification for the record.
  
  Firstly, we would like to acknowledge the inconvenience experienced by the reviewer and clarify that our 24 Karat Keratin treatment is a smoothing treatment, not a straightening treatment, and this information is accurately reflected on our website. (Please see attachment #1) We take pride in being transparent about the services we offer and ensuring that our clients are well-informed.
  
  Regarding the concerns raised about additional costs based on hair length and thickness, we want to emphasize that any adjustments to the pricing structure are communicated upfront to uphold transparency. Our website clearly states that there may be extra charges for longer or thicker hair due to the increased time, product, and labor required for such cases. (See attachment #2)
  
  While we regret the dissatisfaction expressed by the reviewer with the treatment results and subsequent customer service experience, we want to highlight that our policy is to welcome clients to revisit us so we can evaluate the situation together and explore potential solutions, including the option of redoing the treatment if necessary. In addition, it is important to note that our experience has shown that, regrettably, there are instances where clients express dissatisfaction solely for the purpose of seeking a refund, which we have encountered in the past. This leads us to approach feedback with a discerning perspective to ensure fairness to all parties involved. 
  
  We would like to present evidence in the form of screenshots from our website to demonstrate the accuracy of the information provided to our clients. Transparency and honesty are core values of our business, and we take great care to ensure that our clients are well-informed and satisfied with our services.
  
  We kindly urge the Better Business Bureau to carefully consider the validity of the review in question, as it appears to be based on misunderstandings or misinterpretations. We are dedicated to addressing any concerns promptly and effectively to uphold our commitment to customer satisfaction.

  
  
  In conclusion, we value all feedback from our clients and welcome the opportunity to address any issues directly. We strongly encourage the reviewer to reconsider visiting us so we can work collaboratively towards finding a resolution that aligns with their expectations.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  *****************************
  Hair Bar NYC
  ************
  Attachments: Screenshots of Website Proof

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer since Hair bar first opened. I was excited to get a cut and silk touch. I thoroughly went through the process I asked for long layers. I was shown an inch for my overall hair. I said 2 inches. I said I do not want shoulder length hair. However she cut 4 inches. I was distressed and asked what I can do my stylist told me I will get use to it. I contacted customer service and emailed about the situation. I have not heard back. My hair dramatically changed and it was nothing I asked for. Yet no one has responded.

  Customer Answer

  Date: 10/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************