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Business Profile

Auto Body Repair and Painting

Quality Auto Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

This profile includes complaints for Quality Auto Services Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Quality Auto Services Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to file a formal complaint against Quality Auto Services at **********************************, due to a theft incident that occurred on June 14, 2022. My 2016 ******* ****** SE was towed to their shop for repairs, and due to a mistake by the towing company (leaving the keys inside), my vehicle was stolen from their premises.Since then, I have made multiple attempts to contact Quality Auto Services via phone and email without any response. This lack of communication has exacerbated the distress caused by the theft. Below is a summary of the damages I am seeking compensation for:Pain and Suffering: The stress from this incident has caused physical complications during my pregnancy, resulting in medical bills and ongoing pain. I am requesting $10,000 for pain and suffering.Lost Wages: I missed five days of work due to the situation, amounting to $1,160 in lost wages.Uber/Lyft Fees: I spent $202 on transportation due to the theft.Diminished Vehicle Value: The theft and damages have significantly reduced the value of my car. I am requesting $15,000 to cover the depreciation.Towing and Repair Costs: I incurred costs for towing and repairs that couldnt be completed due to the theft, including $654.12 in fees.I am requesting BBB's assistance in resolving this matter, as my attempts to reach the shop have been unsuccessful. I seek a fair settlement for the damages incurred. If this issue is not resolved, I will consider legal action.Thank you for your attention. I look forward to your response.

      Customer Answer

      Date: 05/04/2025

      Better Business Bureau:

      At this time, I have not been contacted by Quality Auto Services Inc. regarding complaint ID ********.

      Sincerely,

      ******** ******

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was broken into, vandalized, and totaled. It was towed by AAA to Quality Auto Services *** on Monday, October 16th. We were told to leave the car at the garage by the company until the adjuster came to look at it. We werent notified again by the insurance company, Geico, for another 10 days to be told that we were not covered for the loss and the insurance company wouldnt be able to issue any payment. Today we tried to get the car back but are now being notified for the first time that there was an $85 a day storage fee, another $175 towing fee to get the car towed out to the street. We dont know how to handle this situation. We cant afford to get the car towed nor pay the hidden storage costs out and we cant afford to get the car fixed. Were at a total loss. We just want to get the car out and get the car scrapped. We havent paid the business anything yet. My name is *********************. Looking forward to your response.

      Customer Answer

      Date: 11/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    Quality Auto Services Inc. is NOT a BBB Accredited Business.

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