ComplaintsforExcel Rentals
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Complaint Details
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Initial Complaint
01/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On January 12th, 2022 I filled out a rental application with this company (Excel Rentals Company). I was reached out to through a ************** chat by a *********************** who claimed to be an agent for them. He showed me a video of an apartment, connect me to the booking manager, ***********************. The next day is received a lease agreement from there business email stating I was approved and to proceed needed to pay first months and security deposit. I Zelled the information give $2500. A few days later I was told that the agent didnt relay the information right and I was required to pay another $1000 for the keys to be processed. I questioned it, but I was assured this was normal and was told they would discount my account and my rent would be lower. It was originally supposed to be $2000 but they would make it $1850. I also was not allowed to see the apartment because I was told it had current tenants. I clarified that I would not spend any more money and was told their would be no more fees. I was the. Asked for another $200 dollars which I thought I understood because when they asked for $1000 I could only send $850. However after this is continued. I was then asked to pay a $350 cleaning fee and thats when red flags started. I decided to cancel the whole process and ask for a refund. I was told I had to pay an extra $450 because they couldnt send a refund if my account wasnt at $4000. At this point I wanted to get my money back so I sent it. However, the refund still has not come through to my account. When I speak to ***** on the phone all I get are excuses. Its also hard because all payments were made through zelle.Customer response
03/06/2022
Better Business Bureau:
At this time, I have not been contacted by Excel Rentals regarding complaint ID ********.
Sincerely,
***** *******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.