ComplaintsforDryer Vent Wizard of Suffolk County
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Complaint Details
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Initial Complaint
02/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Dryer Vent Wizard of Suffolk County attempted to clean my dryer vent of lint twice.The first time the company rep technician stated the vent was cleaned out and verified as clean with an air pressure tool. I payed cash of ****** for this service. After the technician left, my dryer annunciation showed a clogged vent code, which indicated the dryer vent was clogged and NOT cleaned properly, which meant I was mislead.I contacted the owner, *******************, who sent out another technician. He claimed that my dryer vent was difficult to clean, which was in contrast to his technician stating it was clear and clean with no problem.Dryer Vent Wizard sent a second technician after I complained, but he arrived without the proper equipment to clear my dryer vent of lint. He didnt have the proper size brushes, Y connection plumbing for vacuum use and did not have a blower. The missing equipment was necessary to clear the dryer vent of lint properly.I had to contact another contractor company who had the necessary equipment. The new contractor easily and successfully cleaned my dryer vent.I am requesting a full refund of ****** due to Dryer Vent Wizard failure to conduct their business with the necessary equipment to successfully complete their serviceBusiness response
02/22/2023
The customer was unhappy with the services needed and a complete refund was mailed today. Tell us why here...Customer response
02/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:********************,
Attached is a copy of my receipt from Dryer Vent Wizard of Suffolk County. Previously you were sent an erroneous attachment by mistake
I was notified by BBB that the Dryer Vent Wizard was planning on sending me a full refund check.
To date, I have NOT received the check or any other correspondence.
I am aware of my 6 day required response time and will respond in a timely matter accordingly.
Thank you,
***********************
Business response
02/23/2023
the complete refund check was mailed wednesdayCustomer response
02/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
I received a full refund check today. This complaint is resolved.
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Contact Information
PO Box 1591
Miller Place, NY 11764-8370
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.