Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered an ecm on 6-30-25, per website shipping is between 2-5 business days. emailed on 7-9-25 to check on part and was told it had shipped, we then received an email on 7-11-25 saying it was not shipped at all. i called on 7-14-25 and spoke with customer service twice and was told that i would get a call back from the account manager by the end of the business day and did not receive one call. called again on 7-15-25 and asked to speak with a manager and was told i would get a call back. within the hour that account manager called back and stated that he could give me expedited shipping but could not tell me when it would actually be shipped, i asked to speak to someone over him and he refused to allow me to do so. i then called that sales department and requested and manager for call back in which i received. i spoke with her and she said the part might be shipped by then end of the week but could not guarantee. i asked for some sort of compensation due to the company error and the fact that they falsely advertise shipping information and was told they could not do that i which i requested the order be cancelled and for me to get a refund. this was by far horrible customer service.

  Business Response

  Date: 07/16/2025

  Hello

  Were sorry to hear about dissatisfaction and appreciate the opportunity to clarify the situation.
  
  The customer was informed in advance about the delays affecting their order. As a courtesy, we also upgraded the shipping to Overnight at no additional cost to help minimize the inconvenience.
  
  However, the customer later requested both a full refund and to keep the part along with the Overnight labelsomething that falls outside of our company policy, as we must balance fairness and consistency for all customers.
  
  That said, when the customer ultimately requested a full refund, we issued it promptly and in full.
  
  We remain committed to providing clear communication and fair resolutions, and we appreciate the opportunity to respond.
  
  Thanks

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a mechanic shop open for almost 30 years this location and never dealt with a business this bad.First off I ordered this ecu I sent the vin number to them, they claim it takes 3 to 5 business days. So I told customer to wait. Then I waited and waited and waited. While calling and telling them why it takes so long, they gave excuses. Then after over 25+ days they say to me to send them a picture of my unit to match it........ why would u wait so long to ask me that!!!! Then I finally get the unit. Put it in and it worked. That was around the end of 2024 November time. Now the car did same exact thing it did before.... mind you this is a refurbished unit. So things happen I get it. But they claim life timetime warranty... so I sent it in, then I purchased a used unit for way less put it in and programmed it and gave car to the customer.... now they finally call back and say that the unit they sent was fried becuase of my customers car... I am a tech a very good one and I know for a fact nothing can cause that to happen but a short! And if there is a short it would happen very very fast, THERE IS NO SHORT. the simply the ecu they sent way faulty!!! Things happen so I expected them to call me with a replacement NOPE lifetime means nothing but a gimmick to them. They even had audacity to tell me they would sell me another one for 20% off. They are so horrible. And they will not allow you to speak to any manager or nothing... they literally sold me a terrible remanufactured unit and then blamed me like I dont understand this business. I literally know more then their own techs. Honoslty horrible service I looked up there reviews and they do this SOOOOO MUCH I didnt even want a refund but an exchange but now I want refund. Because they clearly such at rebuilding units and I never ever want to deal with them again. If this bbb claim doesn't help I will also go to small claims court. But I am positive no one would deny this claim. Its just such horrible practice.

  Business Response

  Date: 04/20/2025

  Greetings,
  You purchased the *** on September 13th and confirmed the part number on September 25th. The unit was shipped promptly the following day, on September 26th. Nevertheless, we sincerely apologize for any inconvenience caused by the slight delay.
  Regarding the issue you raised, even in your recent message on the BBB platform, you acknowledged that the replacement ECM functioned properly while it was installed in your vehicle. You also noted that "now the car did the same exact thing it did before," indicating that the vehicle is exhibiting the same symptoms as it did with the original ECM.
  Given that the same issue has occurred with two different units, it strongly suggests that the problem lies within the vehicle itself rather than the **** provided.
  Upon receiving the returned unit, our testing confirmed that the replacement ECM sustained similar damage to that of your original unit (as noted by you in the *** Form). The damage, specifically burn marks, indicates that the vehicle is causing harm to the ****. Unfortunately, the unit is no longer in the same condition as when it was originally shipped to you.
  Due to the damage caused by the vehicle, the warranty has been voided in accordance with our warranty policy. We regret to inform you that we are unable to offer a replacement or refund. We will be returning the damaged unit to you.
  Thank you for your understanding.
  Sincerely,

  **

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   How can any business trust you when you already just lied to me about the shipping? how disgusting of a company are you? I ordered sep 13 2024, *** shipped oct 2 2024 i received it Oct 5 2024, i also added proof in the attachments, how disorganized are you? Any electrical tech, which we are would know shorts happen immediately not over time, if the car had an issue it would have happened as soon as i plugged in the new Ecu or at least a day or two. you guys claim life time but are full of it.. all the reviews online claim the same thing, you guys fabricate your own reality to deny people of there warranty. the real reason that failed was because the hackjob of repair that was done to it when it was being reman by your techs. I am not even complaining about that part, since things happen what I am complaining about is the horrific service and the lies of this company. i have no problem taking this to court its an easy win and the lies do not favor you, when you can not be honest about even the shipping. extremely unprofessional.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *********
  
  
  
  
   
  

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pcm for my 2002 dodge dakota from this business a couple years ago and it recently went bad. It had a lifetime warranty so I shipped it back to them and as of 9/10/24 they have had it for over 4 weeks. I call every 2 to 3 days for an update and every time I call it is something different. Last week a manager told me it would ship Wed 9/4 and I should receive it 9/6. I called 9/6 and they said it hasn't shipped. Someone called me today and just bluntly lied and said **** lost the first one and they are programming a second. I know this to be a lie because the shop app on my phone would have alerted me when the shipping label was created and I got nothing. I just want my working pcm to get my vehicle running that has been down for 5 weeks now, I can't even take the pcm somewhere else to get it fixed now because they have it

  Customer Answer

  Date: 09/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  They sent a replacement on 9/12 and it does seem to be correct after 5 weeks
  
   
  
  

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a computer for my car. 200 dollars. Web site says 24/7 customer service care. Called them. Told them car won't start. They said they have to wait to get back to me in 24 to 48 hrs. I'm stranded with their junk. This is fraud. They don't even have a technician but advertised that they do. Even says under warranty. I said I want my money back. She said if they took ot back now would cost me 85 dollars and no guarantee I would even see a refund. Scam SCAM SCAMMMM!

  Business Response

  Date: 07/25/2024

  On July 10, 2024, the customer ordered an engine computer, which was successfully delivered on July 19, 2024. Upon purchase, a sales receipt including our return and warranty policy was promptly sent to the customer, as specified in our product listings.
  
  On July 24, 2024, the customer contacted us to report an issue with the unit. We advised him to complete an *** form, and on the same day, we provided a Return Authorization Form to facilitate a proper diagnosis by our technicians. However, the customer declined to sign the *** form and chose not to wait for our technicians to assess the unit's condition. Instead, he opted to return the unit for a full refund.
  
  We informed the customer that if the unit is found to be functioning properly upon return, an $85 programming fee would apply, as outlined in the receipt and warranty policy. Despite the customer's initial refusal to pay this fee, citing the unit's malfunction, we agreed to waive the fee as a one-time courtesy. We also provided a return shipping label via email and contacted the customer to confirm that a full refund would be issued once the unit is returned at his convenience.
  Given the events described above, we respectfully request the removal of this feedback. The customer currently retains possession of the unit, and we have made every effort to assist him in accordance with our policies.

• Initial Complaint

  Date:04/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company posted items via **** but they send the items, they call you with any order issue delaying the process in order to keep your mone

  Business Response

  Date: 04/21/2024

  Hi,

  
  Thank you for bringing this matter to our attention. We regret any inconvenience experienced by our customer, and we take their concerns very seriously.

  
  Upon receiving notification of the Item Not Received (INR) case filed by our customer on ***** we acted promptly to resolve the issue. We processed a full refund through ****** resolution center as soon as the complaint was lodged. Attached to this email, you will find proof of the refund transaction indicating that the amount has been successfully credited back to the customer.
  We strive to ensure timely and accurate delivery of all orders and apologize for any delays that *** have occurred in this instance. We are reviewing our procedures to prevent such occurrences in the future and remain committed to providing our customers with the highest level of service.

  
  Thank you for the opportunity to resolve this issue. Please do not hesitate to contact us if further information is required.

  
  Warm regards,

  ******************

  Customer Answer

  Date: 04/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Why your agents were requesting me to make a purchase outside **** to get my credit card information 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,
  
  ***********************************
  
  
  
  
   
  

  Business Response

  Date: 04/23/2024

  Hello,

  
  The customer purchased the order via **** and filed an "Item Not Received" case. Subsequently, we issued a refund through the same case. Please review the attached file once more.

  
  Warm regards,
  ******************

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a ecm from this company for around $185 got the part and part didn't work in my vehicle was told to send my old and the new to them so they could clone the old to the new. Sent both parts to them and finally received them back put part in my vehicle still no good. Contacted them numerous times with resolution to the issue this has been going on for about a month now

  Business Response

  Date: 01/19/2024

  Good day *******,

   

  I would like to sincerely apologize for all the inconvenience this transaction has caused you. 

   

  While I am checking the account status, it appears that you were already approved to return the unit for refund. If you do not have access to get it ship back. I will send you the shipping label thru email. I will attach the free return shipping label on this message as well just in case. Once we receive it back, allow us ***** hours to issue the full refund. 

   

  Again, we're sorry about this case and we hope we can make it up to you in the future. 

   

  Regards,

  ***

  Flagship One Inc

  Customer Answer

  Date: 01/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/31 we purchased a computer for a vehicle. On 11/16 we received it. We installed the computer and it was defective. We returned it to them and they sent it back weeks later saying they reprogrammed it. The part is still defective. They will not issue a refund because its over 30 days. We have only had it in our possession a couple weeks.

  Business Response

  Date: 01/04/2024

  To whom it may concern,
  
  
  We aim to provide the best customer service possible within the limitations of our return policy and warranty. The customer ordered a 2000 Dodge ************ ECM Engine Computer over the phone on October 31, 2023 and the unit was delivered to him on November 16, 2023. The customer then reached out and claimed that the unit was not working with a no communication issue. We approved the return and got the unit back on November 28, 2023 with the customer's consent by signing a Return Merchandise Authorization form.  The unit was tested and confirmed communicating and in working condition. On December 6, 2023, the customer was made aware of the testing result, and he agreed to get the unit back. The unit was delivered back to the customer on December 16, 2023. 
  
  
  The customer reached out again with the same issue and returned the unit without prior notice. We received the unit back on January 3, ****. Although the order is way past our 30-day money-back guarantee, we refunded the customer in full today January 4 and a refund receipt was sent to his email address, ******************. We hope to get this issue resolved. 

   

  Respectfully,

  ******* *
  
  
  
  

  
  

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had sent in an ECM for a 2008 Dodge Ram pickup in October. Our account was charged for the repair on October 23rd, 2023. They said it would take 2-7 business days to repair the **** I called continually for two weeks when they had the unit already for 2 full business weeks. I was trying to get an update on it. They would go in circles trying to avoid giving me an explanation of what was going on with the unit. Finally they told me that they had to try and program the unit 3x and that the 3rd time it was fine. We received the unit on Monday, November 20th, 2023. We installed the unit and everything appeared to be fine. The customer picked up the vehicle and within 10 hours it was doing exactly the same thing it did before they fixed the **** The customer said he is in areas that don't have cell phone reception and can't have it break down on him. When we scan checked the pickup - the issue went back to the ***** doing exactly what it was before and not performing correctly. I can't wait a month to see "if they can fix it". I am requesting my money back from this company and they have been less than receptive. I can't speak to the person I need to and they just email me telling me that they can send out a shipping label to get it back to their lab and that there was nothing wrong with it when they shipped it back - but funny how it doesn't work yet.

  Business Response

  Date: 11/26/2023

  On the 20th of October 2023, Flagship One provided ***************** with a repair service for their 2008 Dodge Ram Truck Cummins 6.7L Engine Control Module. The service, which cost $649.99, included programming for the computer, shipping label back and forth, and a lifetime warranty. Flagship One assured the cardholder that the module would be repaired, processed, and programmed within a period of 5 to 7 business days, subject to the issues identified during testing. 
  
  The evidence presented is intended to assist in the resolution of the matter at hand. It is important to note that the documents and screenshots are provided to support our response and are therefore integral to the overall understanding of the matter. 
  
  On October 26, 2023, Flagship One was in receipt of the customer's computer, which was subsequently subjected to a thorough examination by the team. Following extensive testing, the team concluded that the unit necessitates software data recovery and reprogramming.
  
  Flagship One kept ***************** updated despite customer's repeated demands for immediate service.
  
  During the process of reprogramming and testing the computer, the team encountered three instances where they had to make adjustments before achieving the desired outcome. This suggests that the computer's quality was inconsistent, and further measures may be necessary to ensure that the computer meets the required standards. It is crucial to address any such inconsistencies to prevent adverse impacts on business operations or academic endeavors. Hence, it is imperative to conduct thorough quality checks to ensure that the computer meets the necessary requirements and is suitable for use in its intended setting.
  
  Finally, the computer was successfully repaired and re-covered. It was shipped on November 15th via **** tracking number 9405536105440647220768.
  
  On November 21st, the customer contacted us to report that the computer they received had stopped working. Our representative kindly asked about the issues and steps they had taken to diagnose the problem with the repaired module. However, the customer refused to provide any such information and insisted on a refund.
  
  It should be noted that Flagship One provides a lifetime warranty for computer repairs. However, once service is rendered, customers are duly apprised that repairs are non-refundable. This policy is in line with our commitment to customer satisfaction and our emphasis on providing high-quality service. We are dedicated to ensuring that our clients receive the best possible solutions to their computer-related problems, and our warranty program is just one of the many ways in which we demonstrate this commitment.
  
  Regrettably, despite our best efforts, the customer filed a complaint. 
  According to the complaint, the customer stated that...  "We received the unit on Monday, November 20th, 2023. We installed the unit and everything appeared to be fine. The customer picked up the vehicle and within 10 hours it was doing exactly the same thing it did before they fixed the ***." 
  
  The computer appeared to be functioning properly after installation. However, after 10 hours, it started experiencing the same issue as before. 
  
  The customer claimed that the repaired computer was the source of the issue without any subsequent diagnostic or comprehensive testing of the entire vehicle. However, it is imperative to undertake a rigorous diagnosis of the complete vehicle to ascertain if there is an underlying issue that could culminate in an *** failure.
  
  Flagship One is taking steps to challenge and respond to this complaint by presenting evidence that we have fulfilled our obligation to the customer by delivering the purchased unit and services in accordance with the agreement.
  
  Our policies state that we are always willing to address any customer concerns directly as we offer a warranty. However, in this case, the customer did not provide us with any details regarding how they diagnosed the *** and Vehicle. We tried to reach out to them via email but did not receive a response. Flagship One has attached evidence to support our claim that the customer is under a lifetime service warranty without a refund option.
  
  

  Customer Answer

  Date: 11/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The original complaint on the *** was - the customer was out in the field and the truck died.  We pulled it into the shop - it had no lights (SES).  When scan tool checked, it had no communication with the ***.  We checked power and grounds at the *** and found communication between the ***** BCM and other modules, just no communication with the *** bus.  We got a salvage *** and tried it, the truck started, but security denied it to be programmed.  We then sent the original *** from the truck to Flagship.  When receiving the *** back, we installed it into the truck and it ran.  The customer used the truck all day that day and when he went to come to town the next morning it died in his driveway.  The truck ended up firing back up but revved the RPMs to 2200.  It then stumbled and then idled while being pulled to the shop. The *** is setting a P2509 code and all other modules are setting lose of communication with ***.  The truck will randomly die.  This told us that the *** was not fixed correctly and is not functioning correctly.  This customer uses his truck to drill ***** in areas with no cell phone signal and cannot have it in the ground and have the truck randomly die due to this issue.  At this time, we are not trusting that Flagship One will properly get the *** fixed.  We have not had reassurance with them. This is why we are asking for a refund of our money - due to the repairs made did not fix the problem.  I feel that there wasn't adequate testing with this *** prior to it being shipped back to us.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 11/29/2023

  Flagship One has concerns about the accuracy of the information provided by the cardholder. Therefore, we conducted a thorough investigation based on the symptoms and diagnosis provided for the repaired merchandise. This is to ensure that all relevant facts are uncovered and properly evaluated.
  
  As previously mentioned in response to the complaint, Flagship One was able to successfully repair and reprogram the computer. However, the cardholder reported that after using the repaired computer all day, it suddenly stopped working and the *** was setting a P2509 code. Additionally, all other modules were setting loose communication with the ***.
  
  Prior to dispatch, the Flagship One team verifies that the Engine Control Module (***)/Computer is communicating effectively.  It is highly recommended that the user performs a thorough diagnosis of the entire vehicle, as there *** exist an underlying issue beyond the *** that *** result in loss of communication.  As per the provided information, it is evident that the unit operated efficiently for a duration of one day. This stands in contrast to the absence of any communication.
  
  
  The fault code P2509 signifies a problem with the power supply to the engine control module (***). The resolution for this issue is to replace the battery of the vehicle. 

  
  Our policies state that we are always willing to address any customer concerns directly as we offer a warranty. Flagship One is taking steps to challenge and respond to this complaint by presenting evidence that we have fulfilled our obligation to the customer by delivering the purchased unit and services in accordance with the agreement. However, in this case, the customer did not provide us with any details regarding how they diagnosed the *** and Vehicle. We tried to reach out to them via email but did not receive a response. (please see attached on the first response) 
  
  Flagship One has successfully repaired the ***, and as a result, the cardholder is no longer eligible for a refund. We extended an offer to test the product for a return; however, the customer opted to decline the offer. Our team of experts is committed to delivering exceptional products and services, and we are pleased to have resolved this issue directly with our valued customer.

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Flagship about a product I ordered and the product did not work. Vehicle computer was installed and the vehicle came back with several error codes. Contacted Flagship and was sent a warranty form that needed to be filled out and sent back. Once Flagship approved the warranty I sent the item back. Waited several weeks and spoke with numerous employees and have been told many different reasons why I don't have the replacement item back. Called today and spoke with 2 different employees and got 2 different responses on why I haven't received the replacement. I am told there is not a person in charge I can speak with.

  Business Response

  Date: 10/08/2023

  Hello,
  
  We apologize for the inconvenience and the delay. Your replacement is still in process, and the estimated arrival will hopefully be this coming week.

  Sincerely,

  ******************

  Customer Answer

  Date: 10/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved

  i am requesting the BBB to review my account and notice all the calls made to check on my part. Today i called and ******* told me my part is suppose to be shipped tomorrow. Ive been told this numerous times. ]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 10/12/2023

  Hello,

  
  Thank you for the follow-up. We tried to get it ready today but couldn't do so. We will do our best to ship it tomorrow; if not, it will be Monday.
  We apologize for any inconvenience.

  
  Sincerely,
  ******************

  Customer Answer

  Date: 10/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved I

  I am shocked that I'm still getting excuses on why my product has not been sent out. I submitted my paperwork promptly and  I am  still waiting.

  I only hope that this business is flagged for poor business tactics and selling products that are unsatisfactory for use. 

  BBB should investigate this business since this report I've made. Why is it that Flagship is allowed to continue to give me excuses!!!

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************