ComplaintsforMattress Factory Outlet Inc
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Complaint Details
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Initial Complaint
09/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 7/14/2022, I *****************************, entered into an agreement with ******, an employee of Mattress Factory Outlet Inc. The agreement was for me to purchase 26 mattresses in total, which I would be purchasing 5 mattress on a monthly basis, at a cost of $100 per mattress, with a delivery fee of $50.00. per delivery.On 7/14/22 I purchased the first 5 mattresses,with a delivery date for 7/18/22.On 7/18/22, ****** arrived to the women's home with the mattresses tied to the tops of 2 mini vans, as long as the mattresses were in good condition and delivered I could not care. At that time, the mattresses were exactly what was ordered and I was pleased with the purchase. As per our agreement, I went to see ****** again at Mattress Factory Outlet Inc to order the next set of Mattress.On 8/24/22, I had arranged for 7 mattresses to be delivered to the women's house, 5 for the ladies and 2 for personal use. I was told by ****** that they would be delivered the next day which was Thursday 8/25/22. On 8/25/22 I removed my mattress from my home so it would be taken by the ********** of ********** for P/U on Friday Morning. In anticipation of the delivery.On 8/25/22, the mattresses were not delivered, no call from ******, My House Manager attempted to contact ****** 3x, to no avail.At this time, I now had no mattress to sleep on, so I spent the next 2 nights on the floor On Sunday 8/28/22/ ****** sent a text apologizing stating that something came up, and the mattresses would be delivered on Monday 8/29/22.Mattresses were delivered on Monday 8/29/22, 3 were damaged, and 2 were demo-mattresses, which allows you to feel the coils without pressure, No padding .On 8/29/22 the house manager let ****** know via text, ****** referred her to Avi # ************ who refuses to refund or exchange mattresses. He states that I should order 5 more and he will exchange them then. I will not do this, this feels like extortion.Please assistCustomer response
10/02/2022
At this time, I have been contacted directly by Mattress Factory Outlet Inc regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]
Unfortunately, I have not been contacted by Mattress Factory Outlet Inc. in regards to this matter,
I thank you for your assistance with regards to this matter,
I will contact the ************************ to see if they can assist me with this matter
Stay safe & well
*****************************
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.