ComplaintsforAllegiant Capital Recovery Services LLC

• Initial Complaint

  07/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I dispute the validity of this debt with Allegiant Capital Recovery LLC as I have no record of any contractual agreement or business dealings with Allegiant Recovery LLC. There is no documented proof of this alleged debt, including any signed contracts or agreements bearing my signature. Until such proof is provided, I do not acknowledge any obligation to pay this debt to Allegiant Capital Recovery LLC. They need to cease all collection attempts.

  Business response

  07/09/2024

  Good afternoon,In response to ****** *****'s complaint, we are answering. On July 2, 2024, Ms. *****'s file was transferred to our office. We are a third-party organization that works with files that ******** ******** ***** LLC has outsourced. The customer was notified by email that their account has been transferred to our office and that the remaining amount is due, which was our only means of communication. All the files that are relevant to this issue are attached.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Debt collector fails to accurately account for my payments. Have made monthly payments and continue to receive calls and emails threatening further action. Have made PAYMENTS on time via their online pay for 3 months now. They continue to accuse me of non payment again threatening further action via phone and email. Please see photos and dates on them.

  Business response

  05/17/2024

  
  To Whom This May Concern,
  I am writing this letter in response to the BBB complaint number ********. I have sent this complaint to our Compliance Department for further investigation. We are taking this matter very seriously and doing a complete review of the incident in question.
  To satisfy your request we have removed all numbers and have placed a hold on the account until the review has been completed. At such time, the account will be closed on our end and information forwarded back to our client that placed the account with us. You will not receive any further contact from our company.
  I would like to take this time to personally formally apologize for any frustration or anguish caused by this incident. We take personal pride in how we serve our clients and consumers; this is not an example of those practices. Furthermore, we would like to thank you for bringing this matter to our attention, so it can be dealt with properly.
  If you have any questions or concerns related to this letter, please do not hesitate to contact our office toll free at ###-###-#### or via email at *************************************
  Sincerely,
  Administration
  Allegiant Capital Recovery Services, LLC

  Customer response

  05/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  
  
  
  
  

• Initial Complaint

  03/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Business called me and was extremely rude when I asked to be removed from the call list. Said I cannot be removed and kept berating me about a “******** ******” Asked to speak to supervisor and she was already speaking, Kelly. Who was insanely rude. I would like my info removed from this company.

  Business response

  03/29/2024

  In Response to Complaint id #: ******** Allegiant has received and reviewed the current complaint. We hope our response is satisfactory to all parties involved. Thank you, Respectfully, Allegiant Capital Recovery Services, LLC

• Initial Complaint

  12/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  12/11/23. Contacted my daughter saying she was my point of contact blatant lie. Told my daughter they couldnt leave a voicemail because my voicemail was full. Another lie. Caleed my phone 15 times in 2 hours but never left a message. I do not owe them anything nor have a received any bills in the mail from this company. This is a scam

  Business response

  12/12/2023

  To Whom This May Concern,I am writing this letter in response to the BBB complaint number ********. I have sent this complaint to our Compliance Department for further investigation. We are taking this matter very seriously and doing a complete review of the incident in question.Based on our records, Ms. ****** did in fact have an account here. However, our collection efforts were limited to (4) phone calls on 12/11/2023 to (4) separate phone numbers & (1) letter notification. Since then, the account has been recalled and closed on our end.To satisfy your request we have removed all the numbers. At this time, the account has been closed on our end and information forwarded back to our client that placed the account with us. You will not receive any further contact from our company.We take personal pride in how we serve our clients and consumers. Furthermore, we would like to thank you for bringing this matter to our attention, so it can be dealt with properly.If you have any questions or concerns related to this letter, please do not hesitate to contact our office toll free at ###-###-#### or via email at ************************************.Sincerely,AdministrationAllegiant Capital Recovery Services, LLCPage 1 of 1

  Customer response

  12/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********
  
  
  
  

• Initial Complaint

  09/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company has been calling me, my spouse, my grown children (who don’t live at home anymore), and even my parents who are elderly and do not live with me, and even my place of business for the last several days! I’ve also received several emails saying they’ll give me 60% or 50% off but it’s only good for one day or “Our client may recall your account any day.” I feel this is a scam. They need to stop leaving unprofessional, misleading voicemails about something being urgent or we need to speak immediately, especially to my elderly parents, about debt that I do not have information about. I would like the harassment to stop. They do not have permission to call my employer, family, or me repeatedly. I think this company is fraudulent, manipulative, and very disrespectful, and I wish to have these claims dismissed, and all phone numbers to have no further contact from anyone in this business. They need to cease collections and send proof of debt, original creditor, amounts and any other pertinent information in the mail to me. I would like whatever this is to stop.

  Business response

  10/03/2023

  
  To Whom It May Concern,
  This letter is in response to BBB Complaint #********. This complaint was sent to our Compliance Department for further investigation. We are taking this matter very seriously and doing a complete review of the incidence in question.
  To satisfy your request we have removed all phone numbers and have placed a hold on the account until the review has been completed. At such time, the account is now closed on our end and information has been forwarded back to our client that placed the account with us. You will not receive any further contact from our company.
  We take personal pride in how we serve our clients and consumers; this is not an example of those practices. Furthermore, we would like to thank you for bringing this matter to our attention so it can be dealt with properly.
  If you have any questions or concerns related to this letter, please do not hesitate to contact our office at ###-###-#### or via email at *************************************
  Sincerely,
  Administration
  Allegiant Capital Recovery Services, LLC
  

  Customer response

  10/03/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ***** ************  

• Initial Complaint

  08/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hello I receive 2 emails and phone calls from this company. Not only that they also call my Job. When I return the call I stated to never call me job about anything. This lady name Kelly at ###-###-#### was very rude and stated that I owe money. Number 1 never call my job about anything personal. Number 2 if I owe anyone i would have receive a letter. Number 3 when do people start sending emails about money being owe. I did state if she continue to email or call my job that I would file harassment charges on her and her company.

  Business response

  08/31/2023

  8/31/2023To Whom it May Concern,I am writing this letter in response to the BBB complaint number ********. This complaint has been sent to our Compliance Department for further investigation. We are taking this matter very seriously and doing a complete review of the incident in question.To satisfy your request we have removed all the phone numbers from the account. At this time, the account has been closed on our end and information forwarded back to our client that placed the account with us. You will not receive any further contact from our company.We take personal pride in how we serve our clients and consumers. Furthermore, we would like to thank you for bringing this matter to our attention, so it can be dealt with properly.If you have any questions or concerns related to this letter, please do not hesitate to contact our office toll free at ###-###-#### or via email at ************************************.Sincerely,AdministrationAllegiant Capital Recovery Services, LLC

• Initial Complaint

  07/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I Called the Allegiant on7/11 at 10:45 am I spoke with a lady named Kelly who stated that I owed a debt from 2016 from a company called ***** ***. She said that "***** ***" the originators had some files in a box sitting for years and decided to sell it to a third party but the third party didn't want to spend money reporting it to the credit bureau because its a fee and they didn't want to pay it so they reached out to Allegiant which is her company to seek payment from me. I received a random email stating final notices which is a lie. Kelly stated that her company should probably word that better and that they would do better. There has not been any calls or communications from this so called ***** *** or Allegiant company stating I owe them and if it is I need to see documentation and for them to say final notices knowing they hadn't called is a red flag. When I asked for proof of the calls and proof of the loan she stated she could try to get it and she would send it by email if she could. They sent me a final notice and then the next day sent a second notice. She couldn't give me much information. The lady stated the loan was from 2016 I just find it hard to to believe the originators would wait almost 7 years to come for their money. When you call the number they don't even state the company name or anything. They just answer with hello. The emails do not have the same information. They sent a pdf that has an encrypted attachment warning that could not be verified. It say to enter the last 4 of social but you can type any numbers in and it opens with a bunch of crap attached. Kelly tried to scare me into paying by saying that they would report it to my credit by the end of the month if I didn't pay what I owe. I do not wish to be contacting by them and I do not want this reported on my credit.

  Business response

  07/17/2023

  
  To Whom This May Concern,
  I am writing this letter in response to the BBB complaint number ********. I have sent this complaint to our Compliance Department for further investigation. We are taking this matter very seriously and doing a complete review of the incident in question.
  Based on our records, Ms. ***** did in fact have an account here at one point in time. However, our collection efforts were limited to only letter notification and calls. At one point, Ms. ***** spoke with an agent and discussed repayment of the account in question. Upon learning of Ms. *****’s complaint to the BBB, we have closed the account on our end, recalled the account back to the rightful owner of the account. Additionally, as it was explained to Ms. *****, Allegiant Capital is not a Credit Reporting Agency. Thus, we have no control over her account being credit reported or not.
  To satisfy your request we have removed all the numbers. At this time, the account has been closed on our end and information forwarded back to our client that placed the account with us. You will not receive any further contact from our company.
  We take personal pride in how we serve our clients and consumers. Furthermore, we would like to thank you for bringing this matter to our attention, so it can be dealt with properly.
  If you have any questions or concerns related to this letter, please do not hesitate to contact our office toll free at ###-###-#### or via email at ************************************.
  Sincerely,
  Administration
  Allegiant Capital Recovery Services, LLC
  

  Customer response

  07/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If it arises again I will reach back out. 
  
  Regards,
  
  ******* *****
  
  
  
  
  

• Initial Complaint

  06/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was contacted by this company at 4:30am this is a bill collector. I thought this was against the law. I was very upset and it sent my blood pressure up. I thought something happened to my children or grandchildren.

  Business response

  06/20/2023

  To Whom This May Concern,I am writing this letter in response to the BBB complaint number ********. I have sent this complaint to our Compliance Department for further investigation. We are taking this matter very seriously and doing a complete review of the incident in question.To satisfy your request we have removed all numbers and have placed a hold on the account until the review has been completed. At such time, the account will be closed on our end and information forwarded back to our client that placed the account with us. You will not receive any further contact from our company.I would like to take this time to personally and formally apologize for any frustration or anguish caused by this incident. We take personal pride in how we serve our clients and consumers; this is not an example of those practices. Furthermore, we would like to thank you for bringing this matter to our attention, so it can be dealt with properly.If you have any questions or concerns related to this letter, please do not hesitate to contact our office toll free at ###-###-#### or via email at *************************************Sincerely,AdministrationAllegiant Capital Recovery Services, LLC

• Initial Complaint

  05/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Me my family and even my roommates have been getting phone calls from this company about debt that we do not possess and about debt that is not ours. My family is on the verge of dying being in their upper 80s and 90s with confirmed diagnostic dementia memory loss and being unable to work and having next to nothing. Phone calls started coming to them and all it is doing is stressing them out and worrying them about something that's not even ours. Me and my roommate have been receiving phone calls very late at night constantly harassing us from people not introducing themselves who they are or where they work or what they want but instead leaving unprofessional misleading voicemails about something being urgent with your family and we need to talk as soon as possible. I think this company is fraudulent manipulative and very disrespectful and I wish to have any of these claims dismissed and have all of us have no further contact from anyone in this business or any more claims against us.

  Business response

  05/04/2023

  
  To Whom this Concerns, I am writing this letter in response to the CFPB complaint number ********. I have sent this complaint to our Compliance Department for further investigation. We are taking this matter very seriously and doing a complete review of the incident in question. In Response, Allegiant Capital Recovery will be marking the account in question a dispute, ceasing & desisting all attempts on the account, and returning the account back to the client in which we were requested to collect the account on behalf of. To satisfy your request we have removed all numbers, removed all payments, and recalled the account in our system back to the current account holder – ******** LLC. At such time, the account will be closed on our end, and all information will be forwarded back to our client that placed the account with us. You will not receive any further contact from our company. We would like to thank you for bringing this incident to our attention, so it can be dealt with properly. We hope that our attention and cooperation in addressing this complaint will be considered an acceptable response and resolution. If you have any questions or concerns related to this letter, please do not hesitate to contact our office toll free at ###-###-#### or via email at ************************************. Sincerely, Administration Allegiant Capital Recovery Services, LLC

• Initial Complaint

  11/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Today, I received a phone call Kelly about a loan from **** **** which was supposedly taken out in 2015/2016 and paid for one year. I asked for documentation and was told to call **** ****. This issue was going to be placed on my credit report then Kelly hung up. The banking information provided was for an account which was closed in 2014. I want my phone number removed from your database and removal from credit report.

  Business response

  11/03/2022

  To Ms. ********, Allegiant Capital Recovery Services, LLC is in receipt of the complaint issued by Ms. ********. As we take all matters seriously, especially pertaining to the treatment of our consumers; we will review all calls and notes on the account, and take action as need be. Meanwhile, we will close Ms. ********'s account and remove any trade lines on her credit report if need be. If she has any further questions, I encourage her to conntact our compliance department at ###-###-####. Thank you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩