ComplaintsforHillside Toyota

• Initial Complaint

  02/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This is to bring an issue to the attention of your kind office. I bought a car from Hillside TOYOTA (at the intersection of Hillside Avenue and **************** in Jamaica, Queens) with a price of $39,000 with ***** apr (annual percentage rate). As you can see from a screenshot below, I have been paying $1,000 a month for almost a year; and the balance went down only by $4,000. First and foremost, the actual price of the car was $23,000 and they sold it with such an exaggerated price taking advantage of my vulnerability due to my psychological problem and by providing misleading information. Besides, no one explained to me how long I need to pay before actually seeing a significant change in the principal amount.After I realized the unfairness of the price, the high apr and the near to impossible chance of me paying the full amount, I am in an extremely stressful situation. As a result, I am at the verge of giving up and exploring possible ways of ending this pain that is preventing me from focusing on other parts of my life. This is, therefore, a desperate plea to you to help me get a resolution to my problem and literally save my life.

• Initial Complaint

  07/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a car (2023 Toyota Prius Prime) in Nov 2023. I was told that I was given a VIP package as part of my deal which included a list of various benefits for the purchase. One of the benefits was a free Key replacement within the first 6 months. On March 7th I went into the dealership and spoke to ***************************** (Service Manager). She told me she would submit the claim for my my key replacement but told me that the company has been backlogged and it was taking some time to get the key replacement. She said it would take "a couple months". Around early April I tried to reach out to ****** again via email ( **************************** to check up on the claim and I called numerous times and emailed. My emails and and calls were not returned. I tried to call again in May 4th and finally got a hold of her. She said the same thing that the claim was submitted but that no progress had been made. I once again tried to email her on 7 July and asked her to call me but she has failed to reach out to me. I emailed the person who sold me the car, ****** *************************** and again have not heard anything regarding this claim. It has been 4 months and I have yet to get the key replacement and/or communication or validation that this claim has actually been filed.

  Customer response

  07/13/2023

  Better Business Bureau 

   

  The General Manager called me right away and was very apologetic for the lengthy delay in getting the replacement. He ordered my replacement and within 24 hours , I was picking up the replacement part at the dealership. The care and attention that I received from the General Manager was amazing and despite this slight complication, feel confident to recommend their service as a trustworthy business. Thank you Hillside Toyota!

   

  
  Sincerely,
  
  *********************
  
  
  
   
  

  
  

• Initial Complaint

  01/03/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Between approximately 12/27/22 and 12/29/22 I financed a vehicle from Hillside Toyota. The vehicle was financed for my mother whose car had died Christmas Eve. My mother was unable to get to work. Her finances are low and credit score would make financing impossible. I was ultimately Given the wrong carfax report for the vehicle. After being told the car had no accident history - I was given the correct carfax - showing the car did indeed have an accident. At this point - financing was already complete. This was a complete bait and switch. The facts are undisputed by dealership. I asked for $1000 to account an inability to negotiate based on prior accidents on the car. The car was sold Under false pretenses. I only went through with the deal because of the situation my mother was in. There have been no refunds.

  Customer response

  01/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  05/09/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I drove my vehicle to Hillside Toyota to repair my key fob that was not connecting with the vehicle. They informed me that they had to keep the vehicle overnight to run additional diagnostic test, the next day I received a call stating they need to change a part on the vehicle, and it would cost me over $800 I informed them that I did not have that type of funds and would be coming the next morning to pick the vehicle up. When I arrived at the dealership my vehicle would not start absolutely no power was going to vehicle, remember i drove my vehicle there two days ago. I went to the sales office to ask if they would buy the vehicle from me as I don't have money for the repairs, the sales rep informed that they cannot purchase the vehicle from me in the condition it was in, meaning it wasn't even starting. I had no choice but to give them the vehicle to repair. I traveled to Georgia for two weeks and during that time I received another call stating that an additional part was needed, and they would need to remove the dashboard in order to do the repairs and it would cost me $2900. I had absolutely no money whatsoever for the repairs, i had to borrow the money as they made me believe that with that part the vehicle would be fixed. I called every day the week of May 6th concerning the vehicle and was reassured that it was being worked on, and the rep also informed me that they were having problems putting the dashboard back on. On Friday the manager of the sales department ****** called and said that the part they received was not the part they ordered. The incorrect part was in the box sent by Toyota. The sales rep who said he would get back to me about how much they can offer me for the vehicle called and said that the vehicle could not be fixed, and he recommend I trash the vehicle. This is after a whole month of them having the vehicle, Hillside Toyota destroyed my vehicle caused me mental stress and I guess they are in the business of defrauding people.

  Business response

  05/30/2022

  Spoke with customer and explained the supply chain issues we are experiencing. The dealership and customer came to a resolution and customer is 100% satisfied.  

• Initial Complaint

  04/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Put a deposit of $300 plus fees to reserve a Highlander Hybrid 2022 on December 2nd, 2021. Was told by one of the managers (*****************************) that I can receive the car within 2-4 months. I keep checking in with them if there's any update on my car and every time the manager and salesperson keep giving me vague answers. "Don't look at the website. Your car will arrive", "I don't know how the website work. Not sure when you will get the car", and "Your car will take 2 more months" are some of the lines they said while they were selling the exact cars to others. They even called saying "Your car is on the way and will be here shortly" and emailed saying the car I was looking for is here and I should set an appointment to pick it up. I go there to pick up the car and the salesperson, Pengo *** acts clueless. He keeps saying the same phrase again that the car's gonna take a few more months when I have already waited for over 3 months by then and was told to come to pick the car up!!! Finally, I decided to cancel the order when after 4 months they were clueless about when I will get the car. Called Pengo ** for a refund and was assured the matter was resolved but guess what. It's been over 10 days and NO refund yet. So much for a dealership to keep customers' money hostage. Full of scammers and incompetent personnel running this place. Avoid at all costs.

  Business response

  05/03/2022

  We have contacted the customer and have confirmed that his deposit of $300 was refunded. Issue is 100% resolved and customer is happy. If there are any questions please feel free to contact me directly.

  Regards,

  ***********************************

  General Manager 

  Hillside Toyota 

  ************

  *******************************************

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩