Reviews

This profile includes reviews for FirstService Residential New York Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FirstService Residential New York Inc.

  575 Fifth Ave, 9th Floor New York, NY 10017

  
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  FirstService Residential New York Inc.

  1655 Richmond Avenue Second Floor Staten Island, NY 10314-1583

  

Review Details

• Review fromIsaac G

  Date: 08/07/2025

  1 star
  Does not pay its vendors and isnt upfront with their payment policies. Weve have done a few jobs for the and are still waiting for our first payment. Its been months, they keep saying its coming in the mail and payment never showed up. We were also threatened to be burned by their management, telling us that they are the largest management company in the city we would be badmouthed to every building manager in the city if we didnt continue doing work (pro ***** for them. Pure blackmail, stay far away from doing business with this company.

• Review fromJustin X

  Date: 06/14/2025

  1 star
  On 5/1/2025, I attempted to lease an apartment in ***************** and was instructed by the property management company-FirstService residential to apply through their official online portal. I completed the application and paid total of $1,000 move-in deposit, as cashiers check per their request.Shortly after payment, I was informed by phone that my application would not be accepted and that I would not be allowed to move in. Following that, I immediately communicated with the property manager-*****-***, who confirmedin writing, via email dated May 30, 2025that I would receive a full refund. Despite this, I have not received any refund to today. I have reached out multiple times by phone, but all calls go to voicemail. I also followed up by email and received no response. It has now been over two weeks since the refund was promised. I have all copies and records of following: Copies of all relevant emails, including the refund confirmation; Records of the charges; Proof of attempted communications These people are so rude, irresponsible and do not respond. I have already file claims and report this matter through local authorities through this matter.

• Review fromAndrew S

  Date: 06/13/2025

  1 star
  I have lived in my coop apt for over 35 years. Our building inherited ************* when they bought out our smaller company. By far, the worst management company we ever had. So many financial mistakes, high manager turnover, disconnect between management and manager, etc. Our final manager was with us for one year. In that time, she visited our building twice. It took about four or five tries to get her to respond to emails, etc. Our new management company shows up every week. They are just too big to care.

• Review fromMatilde D

  Date: 06/03/2025

  1 star
  this is a corporation with different locations and a complicated technology.That interferes in the right timing of solutions to shareholders and building problems.

• Review fromShaun R

  Date: 02/28/2024

  1 star
  I was in the process of purchasing a co-op unit in ******************, located in Riverdale, BX, managed by FirstService Residential. As part of this process, I paid the application processing fee and provided a $1000 certified check to the management company, payable to the co-op. However, my bank informed me that they needed to withdraw the loan due to unsafe conditions identified in a recent *** ********** of ********* inspection. Consequently, I had to withdraw from the purchase before my application was submitted for processing, and I received my ******* deposit back from the seller and their attorney.Following this, I promptly informed FirstService Residential of the situation and provided all requested documentation to receive my Move-In Deposit, which they indicated was required with my board package. Despite multiple emails and calls, both from me and my attorney, to the application reviewer and the property managers for FirstService Residential, more than two months have passed, and my $1000 deposit has not been returned.This delay in returning my deposit is unacceptable and constitutes egregious behavior on the part of both FirstService Residential and ******************.

• Review fromRJ W

  Date: 02/21/2024

  1 star
  ************* Residential bought our former coop management company, *********************************. Shortly after this was announced, in June, 2023, I was billed for a $5900 tax that applies only to non-primary -residents of ***. *** has been my primary residence since **** - in each year - and I have filed a document attesting to that in all years, including in Novembeer, 2022. I have a copy of that document which went to ********* who apparently failed to file it the *** Tax Authorities, so FIrst Service alleged. Since that time, FIrst Service has refused to credit my account, or to take any action other than "pursuing" ********************************* **** I don't yet know the outcome of the 2023 filing but I again filed the same attestation. I have lived in this building for 17 years and have always filed the same residency attestation. Our coop has now terminated its arrangement with ************* for many incompetencies, but their attorney still assures me "they are pursing it with *********". I know enough about mergers to know that it is either *********** or FIrst Service's liability, NOT MINE. FOr the time being, I"d strongly urge anyone to avoid dealing with ************* at all costs. TEnant-Owner of a COOP at Imperial House, Manhattan

• Review fromAngela D

  Date: 07/11/2023

  1 star
  Im learning from the many negative reviews of FirstService Residential, that their delay in returning security deposits is a regular practice for the company. Ive been waiting 6 months for the return of a refundable security deposit that was required prior to renovations. Property manager ******************************************, and her assistant *******************, are either incapable, or just not interested in processing the refund. In a rare response to one of my emails, they even suggested I deduct the refund from my maintenance. Tired of waiting, I did deduct what I was owed from my maintenance. FirstService now says my maintenance is in arrears and has added a late fee. For MY money! My credit rating will likely be damaged due to FirstServices deceptive practices and the staff who support it. FirstService gets zero stars. ZERO

• Review fromRegina L.

  Date: 06/29/2023

  1 star
  The management is not organized and they can't help you when conflicts happened. They are also being racist that showing different attitudes to me as a Asian and to the American customer. I wish I could attach the email history with the portfolio manager ************************. Everything happens here due to the rush request as we don't have too many days to process the application while ******* told us there is no exception for expediting, which I do understand. But in two days she contacted right away saying the missing documents that contains multiple incorrect information, and she is being picky about the payment check as we were informed by a different payment instruction by our residence manager, but she won't care about it and still being very picky. It turns out that the American Tenant brings the check to her office as we are not living in City, she now has a totally different attitude saying thank him for picking up the check and thanks him and she will review the application as soon as possible. "AS SOON AS POSSIBLE" ??? I wish you could have told me that so I won't be that nervous, and I would be a lot appreciate if you could ever say THANK YOU to me. Both me and my husband think this is something wrong and something about the racist. It's very obvious here we are treated differently, and I as the owner of the condominium feeling so disappointed and mad about the whole management process. It would be a lot easier if we were given the clear instruction in advance, instead of the excuse that everything is in "application". They know they don't tell people before the issue happens.

  FirstService Residential New York Inc.

  Date: 07/03/2023

  Hello ******. The application you mention was officially submitted to FirstService on June 26th, reviewed for its completeness by Taqiyya on June 28th, and sent to the board within a week. Our website clearly states, Due to unprecedented industry wide volume of sale and lease applications, expect approximately 10 business days for application processing. We recommend that you notify all relevant parties connected to this transaction in order to manage expectations. You unfortunately promised your tenant a June 30th move-in date, which was an unrealistic request for our associates to review and the board to approve the application. That said, ******* went above and beyond to accommodate your expedited schedule.Further, Taqiyya was not being picky about the payment check, the application includes the instructions on where the checks should be sent once recorded in the portal.We understand that the application process can be lengthy and frustrating given all the moving parts, but it is very unfortunate that you have accused our team of unfairly applying the requirements outlined in the buildings application process. FirstService Residential is committed to fair housing practices and firmly refutes your claims of any discriminatory practices.

  Regina L.

  Date: 07/03/2023

  To whom it may concern, first, I want to thank the Firstservice who has already completed and approved our lease request. Second, I want to apologize if my first review contains any attitude towards the company or the specific person. I want to re-clarify that my complain here is NOT about the rejection on my rush/unrealistic request, because that's what I was requesting for. My complain here is the attitude between us and the tenant. We should have the same response from Ms ************************* If you can please read back where I stated, you may understand where it made us want to review here. Being a fair housing practices is what I want to see, I understand there is est 5-7 business days for application and Ms ******* told me NO exception. I heard it and understood. But it made me and my husband so so disappointed is when the tenant resubmit what he missed in the application, Ms ******* responded :Thanks for resubmitting, I will review as soon as possible. Which is totally a different way/attitude. Image someone told you "NO EXCEPTION/NO EXPIDATE" then he/she told others "AS SOON AS POSSIBLE", can you pls tell me what you will feel? Despite the errors/typo in the email, or the miscommunication between ********** manager and Firstservice regarding the paycheck, everyone overlooked things and that happens, it's not a big deal for us. I am working in a customer service field as well, I understand words matter, if you may please understand where I am so disappointed here, matter in fact, we are the owner and lives in Arris loft for 10 years. If Ms ******* may say the same thing to us, I won't feel that we were treated differently. I also understood being rushed by applicants can be annoyed, so I do apologize if I ever made her uncomfortable. What I want from the beginning to bottom is having people treat us equally. Thanks.