ComplaintsforLifetime Brands, Inc.

• Initial Complaint

  09/29/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Date of transaction 2/21/23, $198.78. I saw the ad online about losing weight with the guys from shark tank had invested in. The name of the company is Lifetime Brands. They are called Keto AVG GUMMIES. I ordered these weight **** gummies because their was a 60 days money back guarantee. I returned the remainder after one month because they did not work. I call for a return authorization and returned the remainder of product with a tracking number. Once I knew they received them I emailed them asking for my refund. They have been sending emails saying they are working on my refund but they received them in April. They gave me a customer service number that goes nowhere. Is their nothing you can do to help me get my refund. Thank you

• Initial Complaint

  07/21/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Hello,With bed bath and beyond closing, I was searching for a way to replace our neveah white dishes that had broken. I located the Fitz and ***** website. And the closet pattern to our wedding set was everyday white. I purchased the replacement items and the items were delivered. Upon opening the first package, it quickly became clear it was not a match as the colors were ver off. I reached out to Fitz and ***** to inquire about an exchange as they just started to offer neveah white on their website. They stated unfortunately no exchanges but a return and repurchase was possible. They provided instructions for a return and I followed them exactly. I took the items to be returned to the *** store and was told it would cost $113 to return. The value of the items is $93. I emailed **** and *****, and let them know. They said that it was unfortunate and asked if I went to ***** So the next day I did and the cost to return was the same, more than the value of the goods. I emailed **** and ***** again to let them know. They didnt provide any solutions. And since I had gone ahead and ordered some replacement neveah white that they just started to offer on their website, I asked if that order could be cancelled. They didnt respond to my concerns about their return policy but simply provided a tracking number for the second order I now wanted to cancel now that I know they have a return policy that simply places a very high burden on customers to the point that it would actually cost you more to return the product thanI dunno? Its simply more expensive to return the items than what they are valued. Their website touts customer satisfaction but they offered no recourse at all. So, Im out $150 and deeply regret ever doing business with this entity. I expressed my deep dissatisfaction with their return policy and really nothing was addressed or corrected.

  Customer response

  09/01/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Lifetime Brands, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In summary...On 12 October 2021, I purchased a KitchenAid Classic Multi-function Can Opener (Empire Red) from walmart.com-About a month or so after use, the gears began to rust and slip On 08 June 2022, I contacted KitchenAid and was directed to contact their gadgets department On 11 October 2022, I contacted KitchenAid gadgets department, LifeTime Brands, and was assigned a case number and given instructions for the warranty claim On 20 October 2022, I submitted a warranty claim to LifeTime Brands for my KitchenAid Classic Multi-function Can Opener (Empire Red)-LifeTime Brands did not respond On 02 December 2022, I contacted LifeTime Brands regarding my warranty claim, and was assigned a new case number for the new replacement unit (Empire Red)On 10 December 2022, I received my new replacement unit (Empire Red)-I noticed on my first use, the gears slipped and continued to slip...even worse than my initial can opener I mailed back On 31 January 2023, I emailed LifeTime Brands regarding the defective replacement unit, and a new order was placed for a new replacement unit (Empire Red)On 06 February 2023, I received a new replacement unit (Black)On 09 February 2023, I emailed LifeTime Brands regarding the color of the replacement unit, who responded that no red can openers were in inventory-I responded stating that I would wait until (Empire Red) came back into inventory-LifeTime Brands failed to respond I am undoubtedly displeased with the replacement KitchenAid Classic Multi-function Can Opener (Black), and am therefore requesting, and willing to wait until my desired KitchenAid Classic Multi-function Can Opener (Empire Red) is back in stock...as this is a standard color I have many KitchenAid appliances and gadgets, and like many, appreciate the fact that they match not only in brand, but also in color, and do not want to mix & match, as that could be done without the need to purchase KitchenAid brand products

  Customer response

  06/23/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Lifetime Brands, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ****************************************
  

• Initial Complaint

  02/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a 7" Farberware Santoko knife with an Edgekeeper sharpening sleeve from ****** about a year ago. The plastic slide that is on the Edge keeper broke off. I sent in a couple of pictures to the company and they forwarded a new knife to me. I emailed them to let them know that thee replacement that was sent was not keeping with in their warranty. After the third contact with them, they no longer respond. There idea of a replacement was a 5" Santoko knife with Edge keeper and there reasoning was they didn't have a &" in stock, and that the warranty states they can send something similar.

  Business response

  02/07/2023

  We have sent this customer a 7 inch knife as requested to meet the warranty obligations.

  Customer response

  02/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  I have also received the correct replacement.

  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  12/13/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have placed an order (#*********) on November 6, 2022 from ********** which is owned by *************************** **** when I received the order on November 16, some items were damaged. I have followed the procedures set by ****** and sent them an email about the damaged items on November 16 and they replied by promising to send me a replacement (see the following email on Nov 17, 2022, 9:38 AM **** ************ *** ******** **** ** **** ******** **** *** ********* **** ** **** ***** **** ******** *** **** ***** ** ******* ** *** **** ******* *********** **** *********** ***** ****** ************* ****** **** ** ***** * ** ** ******** **** *** ** ** ******* ***** ** **** ***** **** ***** ***** ******* **** *** ******* ************ **** **** ** **** ***** ** *********** *** ******** ******* *** **** * ***** ******************** **************** However, they have not sent a replacement. Instead, they have KNOWINGLY sent me a completely different item. I called and emailed them but they falsely claimed that they dont have the exact item anymore and asked me to accept a refund and to accept my dinnerware set with missing pieces. When I insisted that the damaged and missing pieces is their fault and they should take responsibility and send me the SAME piece, they said they dont have anymore. Although the set was advertised on their website but they did not like to send me a replacement because it will make their sets having missing pieces but they did not mind that I have my set with missing pieces and send the following email:On Sat, Dec 3, 2022 at 9:15 PM <******************> wrote:**** ********* *********** *** *** **** ******** *** ***** ** ***** ** **** ************** ** *** **** **** ** ** ****** **** *********** ********* **** ********* ***** ** ****** *** ********* **** ** *** ** *** ******** ***** ** *** **** **** **** ** **** * *** ******** **** ***** *** ** ****** **** *** ** ******** *** ********** *** *** ** * ****** ********* ******* ********* * ****** *** *** ****** ********* ***** **** ** *** **** ** *** ** ** **** ****** ****** *** ** ********** **** *** ** *** ****** ** *** ******** ******* *** ***** ** ********** *** **** ** ****** * ********** **** **** *** ******** ** **** ******* **** ** *** ** ****** **** ******* ** **** ***** *** ********* *** **** ******************************* **************** Although the email above clearly states that ****** stocked out of the item, that was a cheap lie because the item was still advertised on their website. When I faced them with this fact, they eventually admitted to take full reasonability and send the following email: Dec 5, 2022, 3:06 PM (7 days ago) **** *********** *** *** **** ******** **** ********* * *** ********* **** ** ********** *** ** ********* *********** ***** ****** ** ************ ************ *** **** *** *** ****** ** **** *** ****** ****** ** **** ******** ********** *** *** ******** *********************** **************** Unfortunately, they apparently have chosen to sell all the remaining sets until they run out of them. After a week has passed, and they sent me the following email:**** *********** *** *** ********** ********* *** ****** ** **** *** * ** *** *** *** ** *** **** ** ** ****** ********** ** **** ********* * ****** *** *** **** **** ** **** ************************ **************** I have called them today (December 12, 2022) to complain. the customer service representative offered me another resolution which I have accepted. He asked me to browse their collections on ********** and choose another set in the same price range from ********** and he took my phone number and promised to call me back in one hour to take note of my replacement but of course it was part of the deception and lies and he never called me back. I have called them and asked to be refunded NOW they refused. I simply need them to take full reasonability and honor their email on Dec 5, 2022, 3:06 PM (see above) or to send me another set.

  Customer response

  01/08/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Lifetime Brands, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  11/14/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have had a mecasa credit for a long time they gave me a number a new number to go with my credit. ********* ********* I cannot use the credit I've never been able to use the credit. I am in the military I am constantly shipping out. My credit is for $18.18 I simply would like a refund. If the company would be so kind to mail me a check I would appreciate it thank you.

• Initial Complaint

  05/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I first contacted Pfaltzgraff around the beginning of the year about dishes I had that were only used for about 2 years and they were so marked up they looked terrible and orange stains on back of dishes also. They told me our silverware was too old lost a coating and it's called metal marking we can clean it with one of these products bar keepers friend, zud or kleen king. we did the marks kept coming back and the orange stains they said food was seeping through. We did not feel they were safe to use so I ordered new Pfaltzgraff dishes service for 12 through Amazon in Februrary (winterberry is the pattern) I spent $225.48. We also got new silverware and these dishes are doing the same thing!!! I contacted them again and said we have new silverware and then they said its called metal marking and the newer the silverware the worse it will ****! So they are lieing first they say our silverware is too old then too new! My mom has dishes from a different company 40 years old and they never **** up! I am disgusted with this company and their product. I don't want their dishes I want my money back! Oh and the products they say to use to clear up metal marks you have to scrub hard and long and they come back as soon as you use them. The only way to use their products is if you use plastic silverware!

  Customer response

  06/21/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Lifetime Brands, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  05/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Good Afternoon! I purchased 3 sets of Sloane Dinnerware directly from Mikasa, a Lifetime Brand, in November 2021. After 6 months of light use, the dishes look 10 years old. Mikasa is known for quality and durability and finding this odd I reached out to them directly to remedy the issue. They explained that the pattern I purchased is high-gloss and therefore prone to show signs of wear quicker than other bone ***** patterns. No where in the listing of the product does it explain such a thing. After considerable back and forth with them, I simply asked for a refund. Their website clearly states that they offer 100% satisfaction guarantee - no questions asked. I was refused a refund and offered a different pattern to replace the one I have. However, I explained that I don't want to be in the same situation 6 months from now with this new pattern and would rather request the refund. I have ALL original packaging and offered to ship all items back to them. In fact, I have 1 set never even been used. They asked me to call to find a resolution, so I did and was told my case would be escalated. The same replacement solution was parroted back to me and that is when I decided I would report them to the BBB. Not only do they falsely advertise the durability of their products, they do not stand behind them after 6 months, and blatantly lie about their satisfaction policy. Mikasa used to be a name brand to trust. Now, they have lost all credibility with their lack of customer service and care for their product.

  Customer response

  06/12/2022

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Lifetime Brands, Inc. has been resolved.  The brand FINALLY escalated my case and issued me a full refund.  Thank you for your time and for what you do to protect consumers and not let brands get away with selling faulty products at the expense of the consumer!
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *************************

• Initial Complaint

  12/13/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order with *********** on October 24, 2021 for 20 sets of 5-piece ceramic dinnerware. The total order amount was $741.16. When I received the order 6 of the 20 sets were received broken. I checked the website on how to file a claim for damage. I took pictures of the broken items and sent them to *********** by email on November 9, 2021. I sent 2 followup emails because I did not receive a reply to my original email. I finally received a reply on November 18, 2021 and they asked for individual pictures of the broken items along with the number of each pieces that were broken. I did take the time to take a new set of pictures and sent them to them. Since each item was a 5-piece set, not all the items in each box was damaged but even if one item was damaged the set is useless. I conveyed to them that I wanted a refund for the damaged items. On November 22, 2021 they finally came back to me with two options, send the damaged items back to them or they will send replacements. I requested that they replace the items yet to date (Dec 4, 2021) I have not received the replacements nor a reply to my request.

  Business response

  12/20/2021

  This customer, who is an unauthorized reseller of Lifetime Brands products (cease & desist notice copied below) was shipped replacement items for those he indicated were damaged and they were received in multiple shipments on 12/14 and 12/15.

  We consider this matter closed in full.

   

  Cease and Desist Notice Sent to this Customer on November 10, 2021:

  Dear ****** ********* ****
  Lifetime Brands, Inc. (Lifetime) is a leading global provider of kitchenware, tableware, and other products used in the home. Lifetime markets its products under several well-known brands. The trademarks, trade names, and trade dress that are owned and/or licensed by Lifetime are valuable assets. Lifetime has invested heavily and will continue to invest heavily to promote its brands and to protect the brand image of its brands. Lifetime partners with authorized resellers that will promote the premium brand images of its products and provide the associated services that help to protect and further Lifetimes brands. Lifetime believes that controlling the distribution of its trademarked products is a critical element underlying the commercial success of Lifetimes product lines.
  It has been brought to Lifetimes attention that you are selling Lifetime branded products on **************. Our records indicate that you are not currently an authorized reseller of Lifetimes products. You should immediately cease and desist from (i) advertising, marketing, promoting, selling, or offering for sale Lifetimes brands and products, including, but not limited to, Mikasa, ***********, KitchenAid, Chef'n, Farberware, Copco, ****************************** ******, Kamenstein branded product(s) through or on any retail website, including, but not limited to, on *************** or (ii) allowing others, whether as affiliates or Mikasa, ***********, KitchenAid, Chef'n, Farberware, Copco, ****************************** ******, Kamenstein branded product(s) on any retail website, including, but not limited to, on **************, unless prior written authorization is obtained from Lifetime.
  If you are interested in becoming an authorized reseller of Lifetime branded products, please contact *********************** of Lifetime via email at **********************************************
  Best Regards,
  Lifetime Brands Brand Protection Agent
  11/10/2021

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩